A week or 10 days ago I posted the well recognized stuck ink cartridge in my Canon imageprograf Pro-1000 printer. There were a number of replies and most had a work-around because Canon didn't have a solution. That has changed for the better. My printer was 3 years out of warrantee. I called Canon and explained that I knew the problem was well known on line with Canon owners. I was not angry, just wondering if they, Canon, had a solution yet. The tech I talked with was very polite, very understanding, very knowledgeable, and very good at CYA for Canon. He said he was a software guy and he'd check with hardware. About 2 minutes later he returned and double checked the serial number on my printer. He already had the number, as the printer had been registered the day it arrived from B&H. When my serial number checked, he said it had taken Canon quite a long time to isolate the cause of the problem. They now know the the number series that received one or more bad springs that Canon had received. To solve the problem and be fair with their customers, they're going to ship me, and other owners with the problem, a new printer! Long live Canon! Yesterday afternoon my new printer arrived. It is new, not a rebuilt model. I now have to put my defective printer back in the shipping box, place the return label, which was included with the new printer, on the box, call Fed Ex for a pickup, and it's a done deal. I hope all you other guys & gals with a defective pro-1000 printer have the same good fortune I received.

A week or 10 days ago I posted the well recognized stuck ink cartridge in my Canon imageprograf Pro-1000 printer. There were a number of replies and most had a work-around because Canon didn't have a solution. That has changed for the better. My printer was 3 years out of warrantee. I called Canon and explained that I knew the problem was well known on line with Canon owners. I was not angry, just wondering if they, Canon, had a solution yet. The tech I talked with was very polite, very understanding, very knowledgeable, and very good at CYA for Canon. He said he was a software guy and he'd check with hardware. About 2 minutes later he returned and double checked the serial number on my printer. He already had the number, as the printer had been registered the day it arrived from B&H. When my serial number checked, he said it had taken Canon quite a long time to isolate the cause of the problem. They now know the the number series that received one or more bad springs that Canon had received. To solve the problem and be fair with their customers, they're going to ship me, and other owners with the problem, a new printer! Long live Canon! Yesterday afternoon my new printer arrived. It is new, not a rebuilt model. I now have to put my defective printer back in the shipping box, place the return label, which was included with the new printer, on the box, call Fed Ex for a pickup, and it's a done deal. I hope all you other guys & gals with a defective pro-1000 printer have the same good fortune I received.

A week or 10 days ago I posted the well recognized stuck ink cartridge in my Canon imageprograf Pro-1000 printer. There were a number of replies and most had a work-around because Canon didn't have a solution. That has changed for the better. My printer was 3 years out of warrantee. I called Canon and explained that I knew the problem was well known on line with Canon owners. I was not angry, just wondering if they, Canon, had a solution yet. The tech I talked with was very polite, very understanding, very knowledgeable, and very good at CYA for Canon. He said he was a software guy and he'd check with hardware. About 2 minutes later he returned and double checked the serial number on my printer. He already had the number, as the printer had been registered the day it arrived from B&H. When my serial number checked, he said it had taken Canon quite a long time to isolate the cause of the problem. They now know the the number series that received one or more bad springs that Canon had received. To solve the problem and be fair with their customers, they're going to ship me, and other owners with the problem, a new printer! Long live Canon! Yesterday afternoon my new printer arrived. It is new, not a rebuilt model. I now have to put my defective printer back in the shipping box, place the return label, which was included with the new printer, on the box, call Fed Ex for a pickup, and it's a done deal. I hope all you other guys & gals with a defective pro-1000 printer have the same good fortune I received.