Bought camera body on Ebay lost in the mail (Page 6): The shipper must submit the claim with the Post Office. You need to contact your credit card company or pay pal and let them know...

ecommons

The shipper must submit the claim with the Post Office. You need to contact your credit card company or pay pal and let them know the package did not arrive and place a hold on the payment. Holding up the payment, will encourage the shipper to follow through.

Dannj

ecommons wrote:

The shipper must submit the claim with the Post Office. You need to contact your credit card company or pay pal and let them know the package did not arrive and place a hold on the payment. Holding up the payment, will encourage the shipper to follow through.

What can he do if the payment has gone through?

Silverrails

robertcbyrd wrote:

The USPS has opened an investigation into the loss. It was shipped from Charlotte, NC to Mars Hill, NC.

My question is, how do these things get resolved when the item does not arrive for an extended period of time? I haven't been able to find any information on the inter-tubes.

I know I can contest the payment via Paypal or my credit card company. Is that my best option?

Was this a Reputable Company or an Individual Seller? If PayPal, start a "Undelivered" or "Lost in Mail" Investigation, Paypal helped me get back my Money,(canceled deal), so nothing was charged to my Account.

47greyfox Loc: on the edge of the Colorado front range

ecommons wrote:

The shipper must submit the claim with the Post Office. You need to contact your credit card company or pay pal and let them know the package did not arrive and place a hold on the payment. Holding up the payment, will encourage the shipper to follow through.

I think PayPal pays immediately when you hit the website “pay” button? They smack your payment method instantly. After an incident with PayPal and a vendor last year that was a nightmare and incredibly frustrating, I don’t use PayPal ever if customer service is critical (except for eBay).

Nicholas J DeSciose

Yes that’s the best option, immediately. Do you not have a tracking number?. The sooner the better

Tony Taylor

Ebay has a 100% money back guarantee

awesome14 Loc: UK

You can open an investigation for lost mail with USPS. That's a two-step process. You must wait a week between steps. The final step is to describe the package and it's contents, so should be done by seller. If it's insured, you should get a refund from eBay, and the seller makes a claim with USPS. Although I've done it both ways.

It is easier to just dump it in the sellers lap, and open a case for 'item not received'! But USPS has adopted the ittitating practice of marking lost packages as 'delivered' until they receive a request for lost mail. If it is marked 'delivered' in tracking, eBay will side with the seller. Paypal is also of no help if you receive nothing but tracking is marked 'delivered'.

So, I always start with USPS, to make sure they don't mark the tracking 'delivered'. Then, if, and only if the seller is uncooperative, I open a case on eBay. I've only hac to do that once. The other handfull of times it was resolved by the seller. I even had one where I covered all the bases, and I received a claim check from USPS AND a replacement item from the seller! So, just in case, start your process on all fronts.

If it is marked ''delivered', qnd you admit the charge was authorized, your cc company won't ordinarily backcharge the seller.

gmontjr2350 Loc: Southern NJ

Kmgw9v wrote:

With consideration to the millions of mail pieces put into the mainstream every day, each day; the percentage of reliable, timely delivery is very high.
Not many think about the pieces were delivered intact, on time.

True this. People are remembering the misses more than the hits. Human natue.

George

Blurryeyed Loc: NC Mountains.

robertcbyrd wrote:

The USPS has opened an investigation into the loss. It was shipped from Charlotte, NC to Mars Hill, NC.

My question is, how do these things get resolved when the item does not arrive for an extended period of time? I haven't been able to find any information on the inter-tubes.

I know I can contest the payment via Paypal or my credit card company. Is that my best option?

The seller should offer a refund, if he did not insure the shipment then that is not your fault. I used to sell old vintage lenses to support my hobby of collecting old vintage lenses. I once had an expensive one lost in the mail and refunded the purchase money to the buyer, ever since then anything of value that I ship I insure.

If your seller won't work with you on it then you can go to eBay and they will help, I am pretty certain that they will side with you. But, I would give the seller time to work with the post office to see if it can be found.

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krl48 Loc: NY, PA now SC

Posted Dec 16, 2020:

robertcbyrd wrote:

The camera was hand delivered to my front door this morning in tip top shape. The USPS tracker history is still not up to date.

I am grateful that we have the USPS and I sympathize with the hardships they have faced. I am even more grateful for the Ebay seller who has been communicating with me the whole time.

Take heart! Sometimes the system works.