mas24 Loc: Southern CA

I ordered two used lenses for my friends from KEH. Both lenses were delivered undamaged. I'll be sticking with KEH, as long as they have what I want. The fault in this, can be MPB or FedEx? I don't like receiving any items in a severely damaged box. But, it happens sometimes. I hope the recipient of that package, gets a full refund on that lens.

olemikey Loc: 6 mile creek, Spacecoast Florida

MPB has always been very reputable in my dealings with them (items exceed description), if it was cracked they would have listed that in the description. They have a fairly short RMA window, but should respond very quickly. I doubt you will have any issue with them. Since you have contacted them let us know how it turns out.

alexol

100% agreed, and especially with anything you know to be fragile. Like, for example, a camera lens.

Yes, it's probably going to be ok - except for when it isn't - so why take the risk?

fosis Loc: Pittsburgh, PA

It's been a while since, but I (a U.S. resident) bought a 20-35mm Canon L lens from MPB (in the UK) which just didn't deliver uniform sharpness across the focal plane. It seemed that perhaps the shipping box took a hit that misadjusted the elements inside the lens. I sent them a picture showing the problem and they immediately gave me a Return Code and authorization to ship it back. Quick, no questions, complete satisfaction. I've trusted them ever since.

47greyfox Loc: on the edge of the Colorado front range

I think you've done the right thing in contacting MPB, especially including the pictures. I've done business with them on three different occasions and found them reputable. Truthfully, I've consistently found their buy and sell prices more competitive than anyone else. I recently sold them a Canon 100mm f/2.8 macro and their price beat every one else by a significant (to me) amount. Right now, they are extremely busy on both sides of the ledger especially the group that examines equipment. They normally take 3-5 business days from receipt to evaluate. I'd give them a week then follow-up with another email and then a day or two later, a phone call. By not refusing the package, it'll probably take longer because Fedex is also in the mix. Good luck.

Blair Shaw Jr Loc: Dunnellon,Florida

BINGO !..........

Toby

With the high volume that the shippers are handling during the holidays they are strained to get enough help. Result is they have many people working for them that really don't want to work or at least are not used to working. These once couch potatoes don't catch very well so when a regular throws them a package they often drop it. Send it back and let the store and shipper fight it out.

ronpier Loc: Poland Ohio

Return it for full refund or replace it one of same condition if they have another one. Very reputable company.

bpulv Loc: Buena Park, CA

You bought a new undamaged lens and you are legally entitled to a new undamaged lens. It is most likely that it was not sold FOB (Free On Board), therefore it is MPB's responsibility because it does not become your property until you agree it is in good condition and accept it. You need to immediately contact both MPB and Fed-X and send them photographs of the damage to legally establish that you do NOT accept it.

Although MPB is probably responsible they are not if the condition of sales statement indicated that the order was FOB. If the lens was sold FOB, it becomes your property when it is transferred from MPB to the shipping company. In such a case the claim would be against the shipping company, Fed-X or the insurance company. Fed-X however, could defend themselves claiming that MPD did not properly package it. In such a case, you might want to go after both companies and let them fight it out. The bottom line is that if the company you buy a product from specifies FOB in their terms, always demand that it be insured. If it is not an FOB purchase, it is the seller's responsibility.

Nicholas DeSciose

You’re paying for new deserve new

HRBIEL Loc: Rapid City, SD

I have had nothing but great experiences with MPB. If they rated this item as “like new” then it really was like new!

no12mo

You will need a RMA (Return Material Authorization) before sending it in.

boomer826 Loc: Florida gulf coast

I would like to thank everybody that responded to my question. I very much appreciate your suggestions. I am still waiting for a response from Fed X at this time. I heard from MPB, and they said to report it to Fed X, and they would also respond to them, if needed. We will see where it all goes. Once again, thank you.

CHG_CANON Loc: the Windy City

You're just accepting a runaround. The seller was responsible for delivering the lens as sold. It's not your job to deal with their shipper. Call MPB back and get a return authorization and then return it.

boomer826 Loc: Florida gulf coast

I am not done with this by any means. I will give FedX a chance to respond, and see what they have to say. If I am not happy with that. I will go back to MPB. Somebody is going to fix this problem ! The more I deal with it, the madder I get!