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Nikon is killing its authorized repair program
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Dec 12, 2019 09:55:10   #
RichardSM Loc: Back in Texas
 
topcat wrote:
In a statement, Nikon confirmed the termination of Authorized Repair Stations contracts after March 2020. Authorized service, Nikon stated, will be provided at its Melville, NY and Los Angeles, Calif. facilities. “We remain committed to providing the best product support and repair services to our customers,” Nikon stated. Nikon did not answer our questions about the former authorized shops’ access to parts or other official services.

None of a half-dozen authorized shops we spoke with—most of whom asked not to be named, so as not to face reprisal—had heard further from Nikon after receiving their letters. While most of their repair work is out-of-warranty, most said that the loss of official Nikon parts would seriously damage their appeal to customers, who depend on their location and rapid turnaround.

https://www.ifixit.com/News/nikon-is-killing-its-authorized-repair-program?fbclid=IwAR1O6xi5gALj8Bbmld3wFZWjy4Mc5CvLCvdyvjpaFkFjrgLK1EuM5ScrzUc

https://petapixel.com/2019/12/10/nikon-is-shutting-down-its-authorized-repair-program-in-march-2020/?utm_medium=40digest.7days3.20191210.carousel&utm_source=email&utm_content&utm_campaign=campaign&fbclid=IwAR2d7NeeR-I07i_eORJkKuYHIa2oKIYn-jj7PSskNVDSjOMdDntG7AFkqpE
In a statement, Nikon confirmed the termination of... (show quote)


I’m an Canon user and have been for more then fifty year’s, I’ll be with Canon as long as I have the ability too use there product, in my opinion Canon is a better managed company.

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Dec 12, 2019 09:57:36   #
billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
 
RichardSM wrote:
I’m an Canon user and have been for more then fifty year’s, I’ll be with Canon as long as I have the ability too use there product, in my opinion Canon is a better managed company.


I am glad that's your OPINION.

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Dec 12, 2019 10:02:24   #
Canisdirus
 
billnikon wrote:
The last I checked, my Nikon folks were telling me that all is good.


What are they supposed to say?
Camera companies won't even admit when they abandon a camera mount system :P

Read the financials ... it's not good ... not at all.

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Dec 12, 2019 10:22:32   #
Screamin Scott Loc: Marshfield Wi, Baltimore Md, now Dallas Ga
 
Canisdirus wrote:
What are they supposed to say?
Camera companies won't even admit when they abandon a camera mount system :P

Read the financials ... it's not good ... not at all.


Financials are current, not projected...

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Dec 12, 2019 10:49:27   #
John_F Loc: Minneapolis, MN
 
Nikon’s action amounts to a restraint of trade which includes Interstate commerce and seems to me subject to legal action.

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Dec 12, 2019 11:17:36   #
Canisdirus
 
Screamin Scott wrote:
Financials are current, not projected...


So ...
It's how we all operate in the business world.
Nikon knows it.
Don't confuse a financial projection from a large corporation with crystal ball predictions ...

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Dec 12, 2019 11:34:05   #
Architect1776 Loc: In my mind
 
camerapapi wrote:
I am not a lawyer so I do not know if antitrust laws apply here. By consolidating repair services to NY and LA Nikon is indeed taking away business from these authorized repair stations, many of which have been so convenient in the past. From now on these repair facilities will not only be out of business but will be very limited in the parts they could get from Nikon if they decide to keep operating as an independent facility., which to me will not be profitable enough.

In the past we had choices and those choices like Authorized Photo Service out of Morton Groove, Ill. have been excellent. That is a company that has done Nikon service only for years and I guess they will be out of business from now on. The change is very profitable for Nikon, no questions about it. This is no longer the company that Enhrenreich founded in the early 70's when service and customer support were first class. I love my Nikon cameras and lenses but not what the company has been doing lately.

In a free economy there is always progress for everyone. I have a tendency to reject monopoly.
I am not a lawyer so I do not know if antitrust la... (show quote)


It still is a free economy.
Nikon has no obligation to sell parts to anyone.

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Dec 12, 2019 11:35:28   #
Thomas902 Loc: Washington DC
 
"...I have always sent my Nikon's to Melville, NY. Without issues..." likewise albeit I have had an issue... Nikon's to Melville, NY was unable to resolve front focus issues on my AF 80-200mm f/2.8D (under warranty) after three attempts... I had to send sample images of the problem to them (as per their request) and they agreed there was an issue... However after their third attempt to resolve the issue they refused to take ownership of the the problem... and would no longer accept it for repair...

This was a AF 80-200mm f/2.8D IF which I has purchased new from B&H... It was out of B&H's return period so I was essentially left with no other options... I certainly couldn't in good faith sell this defective optic to another individual so I simply sold it back to B&H at a HUGE loss of over $600... back to original seller...

That said Nikon's to Melville, NY facility did an amazing refurbish of my vintage AF-S 200-400 f/4 IF ED VR and it still performs perfectly on my D3x...

Lesson's learned... and yes I will use Nikon's to Melville, NY facility again if the need ever arises...

btw, I will never trust a AF 80-200mm f/2.8D again... new or used... once burnt twice shy...

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Dec 12, 2019 12:27:01   #
Sidwalkastronomy Loc: New Jersey Shore
 
Cell phone cameras are stealing market share. First people bought point and shoot then moved to DSLR. If not a serious photographer cell photo good enough and no need to buy better camera.

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Dec 12, 2019 12:31:28   #
billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
 
Canisdirus wrote:
What are they supposed to say?
Camera companies won't even admit when they abandon a camera mount system :P

Read the financials ... it's not good ... not at all.


They are projections. Folks have been saying we are headed for a recession too, are we?
Hey, I have one for you, it's going to rain some where in the US tomorrow, now there is a projection with some truth to it.
FACT, NO one knows what will happen next year or next week or in an hour from now, NO ONE.

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Dec 12, 2019 12:35:27   #
JD750 Loc: SoCal
 
On the surface reducing warranty service availability does seem an odd move. However consider the following.

Mirrorless bodies are higher reliability and that will reduce warranty demand.

The market is shrinking which also means less warranty demand.

Less demand means fewer warranty service locations.

Perhaps some of the 12 Authorized dealers were not taking care of the customers and Nikon wants to ensure the highest quality service for customers. Perhaps Nikon felt that they could control that better at the two Nikon locations.

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Dec 12, 2019 13:45:23   #
topcat Loc: Alameda, CA
 
I think that all the camera mfg are down now. Canon has a much larger base, so they will come out better. But they all are hurting. The only consumers buying cameras is the old people, and that is no way to increase your brand.
I think that stopping the camera repair shops from repairing cameras is the wrong thing to do, and will not bring in much money.
Unless they are looking to people replacing their cameras rather than repairing them.

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Dec 12, 2019 13:52:02   #
billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
 
topcat wrote:
I think that all the camera mfg are down now. Canon has a much larger base, so they will come out better. But they all are hurting. The only consumers buying cameras is the old people, and that is no way to increase your brand.
I think that stopping the camera repair shops from repairing cameras is the wrong thing to do, and will not bring in much money.
Unless they are looking to people replacing their cameras rather than repairing them.


Your quote, "I think that stopping the camera repair shops from repairing cameras is the wrong thing to do, and will not bring in much money".
Nikon will not stop repairing cameras, they will continue to use their big two to get the work done. Nikon repairs will continue to be done on time with excellent results. The consumer will notice no difference for warranty work, nor will anyone who sends their camera in for repair. Fear not, all is well.

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Dec 12, 2019 15:40:23   #
smf85 Loc: Freeport, IL
 
joer wrote:
Money is tight at Nikon... I think its a futile move and will hasten their demise.


I took a look at their financial results. They don't appear to be in negative territory right now - their forecast for next year indicates a large drop in profit, but still remaining in the black.

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Dec 12, 2019 15:48:15   #
Glenn Harve
 
With the amount of complexity and technology stuffed in any modern camera AND LENS, the last thing you want is non-factory service. The training, equipment, experience, direct access to all resources, etc all factors in. In my opinion Nikon is doing the resposible thing to assure proper repairs that are up to spec. No independent shop can be as prepared, and cover multiple brands. They may be able to handle some repairs fine, but thats not a good biz model. The same thing has occured the electronics spektrum to a large degree.

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