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Kudos to Roberts Camera
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Aug 21, 2019 11:26:30   #
camerapapi Loc: Miami, Fl.
 
Your experience is one of the many people have when they buy from reputable dealers.

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Aug 21, 2019 12:06:36   #
Dan Ausec
 
Rab-Eye wrote:
Full disclosure: Roberts is my local b&m store so they know me there, but they would do this for anyone.

I posted a while back about a Nikkor 70-300 AF-P VR lens. The lens mount broke and I sent it to Nikon (actually, Roberts did that as well) and got back the right lens as far as anyone could tell because it was the correct serial number. However, it was not a VR lens! I paid for VR and thought I had gotten a VR lens, but maybe not as the lens mount broke early on. Long story short, the folks at Roberts took care of everything for me with Nikon (yes, I did buy the lens from Roberts in the first place) and I now have back a lens with the same serial number AND VR! This will be a well used lens until I reach the Nirvana of a 70-200 f/2.8.

The moral of the story is you can buy from Roberts Camera with total confidence.

Ben
Full disclosure: Roberts is my local b&m store... (show quote)


Robert's Camera and Used Photo Pro (same co.) are first class all the way..I have bought many used lenses and flashes through UPP on the advice of Ken (Angry Photographer)..they underestimate the condition of their gear..when they say "excellent" or "very good", forget it..it looks brand new

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Aug 21, 2019 12:28:42   #
Jeannie88
 
I have shopped Roberts for many years, using their on line dept. I have also purchased a few things from their used dept, as well as selling them all my Nikon gear that my friends didn't buy. I always got wonderful and friendly service.

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Aug 21, 2019 12:41:30   #
nadelewitz Loc: Ithaca NY
 
Rab-Eye wrote:
Full disclosure: Roberts is my local b&m store so they know me there, but they would do this for anyone.

I posted a while back about a Nikkor 70-300 AF-P VR lens. The lens mount broke and I sent it to Nikon (actually, Roberts did that as well) and got back the right lens as far as anyone could tell because it was the correct serial number. However, it was not a VR lens! I paid for VR and thought I had gotten a VR lens, but maybe not as the lens mount broke early on. Long story short, the folks at Roberts took care of everything for me with Nikon (yes, I did buy the lens from Roberts in the first place) and I now have back a lens with the same serial number AND VR! This will be a well used lens until I reach the Nirvana of a 70-200 f/2.8.

The moral of the story is you can buy from Roberts Camera with total confidence.

Ben
Full disclosure: Roberts is my local b&m store... (show quote)


I'm puzzled. Did the lens as purchased have VR or not? Did you send in a VR lens and got back a non-VR lens? What are the model markings on the lens?
How could the same lens come back magically transformed?
This doesn't make sense.

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Aug 21, 2019 12:49:38   #
gompfer1
 
Great outfit to do business with. None better

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Aug 21, 2019 14:27:24   #
Rab-Eye Loc: Indiana
 
nadelewitz wrote:
I'm puzzled. Did the lens as purchased have VR or not? Did you send in a VR lens and got back a non-VR lens? What are the model markings on the lens?
How could the same lens come back magically transformed?
This doesn't make sense.


Everyone is puzzled. The lens as purchased was supposed to be VR, The box said VR, the paperwork in the box said VR, and this is a highly gelded lens so there are no external VR switches. Bottom line is the lens was not VR, Roberts sent it back to Nikon after the broken mount repair, and I got back a VR lens with the same serial number as the original non-VR lens.

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Aug 21, 2019 15:48:01   #
Indiana Loc: Huntington, Indiana
 
Roberts Camera is like the rest of Indiana...warm, friendly, and reliable...folks you can count on.

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Aug 21, 2019 16:05:23   #
cwp3420
 
Rab-Eye wrote:
Full disclosure: Roberts is my local b&m store so they know me there, but they would do this for anyone.

I posted a while back about a Nikkor 70-300 AF-P VR lens. The lens mount broke and I sent it to Nikon (actually, Roberts did that as well) and got back the right lens as far as anyone could tell because it was the correct serial number. However, it was not a VR lens! I paid for VR and thought I had gotten a VR lens, but maybe not as the lens mount broke early on. Long story short, the folks at Roberts took care of everything for me with Nikon (yes, I did buy the lens from Roberts in the first place) and I now have back a lens with the same serial number AND VR! This will be a well used lens until I reach the Nirvana of a 70-200 f/2.8.

The moral of the story is you can buy from Roberts Camera with total confidence.

Ben
Full disclosure: Roberts is my local b&m store... (show quote)


Ben, the next time you’re in there, ask them to open a store in Albuquerque. We need a photography store here.

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Aug 21, 2019 16:49:11   #
Photocraig
 
Dngallagher wrote:
There are still some honest shops out there!




Your point, for me, is it takes being a great shop to still be around.

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Aug 21, 2019 18:12:06   #
uhaas2009
 
Great to hear.

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Aug 21, 2019 21:02:28   #
augieg27 Loc: Central California
 
Rab-Eye wrote:
Full disclosure: Roberts is my local b&m store so they know me there, but they would do this for anyone.

I posted a while back about a Nikkor 70-300 AF-P VR lens. The lens mount broke and I sent it to Nikon (actually, Roberts did that as well) and got back the right lens as far as anyone could tell because it was the correct serial number. However, it was not a VR lens! I paid for VR and thought I had gotten a VR lens, but maybe not as the lens mount broke early on. Long story short, the folks at Roberts took care of everything for me with Nikon (yes, I did buy the lens from Roberts in the first place) and I now have back a lens with the same serial number AND VR! This will be a well used lens until I reach the Nirvana of a 70-200 f/2.8.

The moral of the story is you can buy from Roberts Camera with total confidence.

Ben
Full disclosure: Roberts is my local b&m store... (show quote)


I have the Nikon AF-P 70-300mm and am surprised by the AF being really fast due to the "P" new motor and also by the quality of this inexpensive lens. I took me a while to figure out that the VR was in the menu.

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Aug 22, 2019 09:49:31   #
Rab-Eye Loc: Indiana
 
Photocraig wrote:
Your point, for me, is it takes being a great shop to still be around.


That’s a good point.

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