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Broken Lense advice
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May 23, 2019 08:19:47   #
billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
 
Chris T wrote:
To quote Bufface, Stan …

"Fortunately, I was able to work things out with the seller in Japan, he initiated a postal claim for shipping damages and my money was refunded."

Perhaps, you missed that … huh?


That is why I like selling on Ebay. Both the buyer and seller are protected. I am happy you got your money back.

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May 23, 2019 08:29:35   #
george19
 
Two issues with service on this:

1. The lens is used
2. It is an import lens

I’ll guess you wouldn’t be entitled to warranty service in either case, but don’t know why Sigma won’t repair it for a fee.

It doesn’t hurt to ask and get an estimate.

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May 23, 2019 09:43:37   #
aellman Loc: Boston MA
 
Bufface wrote:
I purchased a used Sigma EX 180mm f/2.8 APO HSM EX DG OS for Nikon from ebay.

The lens arrived with the lens cap cracked as some force had been applied to the front of the lens when shipping. The glass elements appear undamaged, however upon attaching to the camera, I noticed the focus system is completely broken.

The lens will not autofocus and the manual focus ring turns, but does not actually focus the lens.

Fortunately, I was able to work things out with the seller in Japan, he initiated a postal claim for shipping damages and my money was refunded.

I now have this $1,000 paperweight in my possession, and I'm wondering what possible avenues I could explore for having it repaired.

This is a Japanese lens in the USA, so it is gray market, and I believe Sigma charges an additional $250 dollars on top of the standard repair fees. This may put the cost above what its worth.

I have never dealt with a broken lens that will not focus at all, and I am curious as to how difficult a repair like this would be.
I purchased a used Sigma EX 180mm f/2.8 APO HSM EX... (show quote)


An excellent repair source is tempecamera.com near Phoenix. They will give you an estimate without charging you a mint. >Alan

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May 23, 2019 09:53:34   #
bpulv Loc: Buena Park, CA
 
Bufface wrote:
I purchased a used Sigma EX 180mm f/2.8 APO HSM EX DG OS for Nikon from ebay.

The lens arrived with the lens cap cracked as some force had been applied to the front of the lens when shipping. The glass elements appear undamaged, however upon attaching to the camera, I noticed the focus system is completely broken.

The lens will not autofocus and the manual focus ring turns, but does not actually focus the lens.

Fortunately, I was able to work things out with the seller in Japan, he initiated a postal claim for shipping damages and my money was refunded.

I now have this $1,000 paperweight in my possession, and I'm wondering what possible avenues I could explore for having it repaired.

This is a Japanese lens in the USA, so it is gray market, and I believe Sigma charges an additional $250 dollars on top of the standard repair fees. This may put the cost above what its worth.

I have never dealt with a broken lens that will not focus at all, and I am curious as to how difficult a repair like this would be.
I purchased a used Sigma EX 180mm f/2.8 APO HSM EX... (show quote)


I have an old Nikon 28-105mm D lens that fell on the steel deck of a ship while I was going through the Panama Canal five years ago breaking the plastic filter retaining mechanism. In spite of the damage it otherwise was functional, but would cost more to repair than the cost of a replacement. So I bought another identical lens and use it to this day. The broken lens makes a nice looking addition to my collection of old lenses I keep displayed on my office shelf.

The bottom line of course is that you must make a cost/benefit evaluation for repairing the lens considering that you cannot use two of the same lens at the same time. If you decide to repair it for resale, do not overestimate the resale value of a gray market lens that has been previously damaged when making your analysis.

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May 23, 2019 09:55:48   #
olemikey Loc: 6 mile creek, Spacecoast Florida
 
Welcome to the Hog. It could just be "jammed" and easily un-jammed, or the focus motor may have suffered, broke, tubes could be jammed, etc. Is the focus stack actually loose inside, or just not moving? If I got it free I would do a partial disassembly, at least as far as I was comfortable with (in my case I could do a teardown), OR I would send it for an evaluation/price to repair. It still has a lot of value, even if not economical to repair, it has a lot of valuable pieces for the DIY type, someone else may need some of the glass, or piece parts. If parts are readily available, I'd bet a DIY type would offer you some $$ amount for it, or the parts. I would not just toss it. It might still make a functional manual focus lens without spending, might be repairable as AF too, if someone wants to look inside.

I'll volunteer, do a partial to full teardown, repair or make recommendation and re-assemble..... but you don't know me so you may not be interested. If I could fix and use it, I'd be willing to trade or offer up cash. Will gladly accept it as a work project. Most of my Nikon DX and Tamron/Sigma, and my Sony/Minolta lenses I have purchased used (non-working) and repaired, and now use them all the time. Biggest issue is getting parts, some are easy, some not.

I did a multi-tripod/ballhead repair for another member, and she was pleased with the outcome. I'm an honest photographer, just don't have a lot of money (retired budget). I would provide name and address, you can run me if you want, I have no criminal background, have electrical/mechanical background, and am a great DIY technician. I am also more concerned about my reputation than getting something for nothing, so when these opportunities arise, I put out the offer.

Let me know if interested. That lens is definitely on my want list too.
mike

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May 23, 2019 09:57:55   #
In-lightened Loc: Kansas City
 
Chris T wrote:
No, Stan - not just the shipping. He got back the ENTIRE amount he paid for the item!!!

Which leads me to wonder - why he wants to bother trying to repair it. Buy another lens!!!!!


Perhaps the cost of the repair is less than another used one?

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May 23, 2019 10:35:45   #
olemikey Loc: 6 mile creek, Spacecoast Florida
 
In-lightened wrote:
Perhaps the cost of the repair is less than another used one?


Probably is. Most "broken lenses" I have bought have been repairable at significantly less than new (or used). For the DIY enthusiast, parts/donor lenses are the problem, most of the repairs are actually pretty easy - remove and replace, clean and lubricate, clean glass elements, re-align something knocked out of whack, new focus motor, new gears, new flat cables, new connector, older switches often need contact cleaning, etc. etc. I'd be in that lens like flies on stink, but I'm an adventurous soul!!

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May 23, 2019 10:41:35   #
fetzler Loc: North West PA
 
Seems that you are whole. Good Luck.

It is Lens NOT Lense!!!!!

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May 23, 2019 10:58:08   #
In-lightened Loc: Kansas City
 
olemikey wrote:
Probably is. Most "broken lenses" I have bought have been repairable at significantly less than new (or used). For the DIY enthusiast, parts/donor lenses are the problem, most of the repairs are actually pretty easy - remove and replace, clean and lubricate, clean glass elements, re-align something knocked out of whack, new focus motor, new gears, new flat cables, new connector, older switches often need contact cleaning, etc. etc. I'd be in that lens like flies on stink, but I'm an adventurous soul!!
Probably is. Most "broken lenses" I have... (show quote)


And if it turns out to be a reasonable repair, you will have a lens that you know is good....vs. unknown of next ised lens. That said, I have nearly always purchased used and had good experiences.

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May 23, 2019 11:12:27   #
olemikey Loc: 6 mile creek, Spacecoast Florida
 
In-lightened wrote:
And if it turns out to be a reasonable repair, you will have a lens that you know is good....vs. unknown of next ised lens. That said, I have nearly always purchased used and had good experiences.


Yes! It has worked out pretty well for me. I have a small collection of "not-economical/can't find parts reasonable, etc.) they are donors now. But I am very pleased with my successful repairs. Have built quite a line-up of Nikon DX lenses, a few Tamron/Sigma superzooms, a lot of Sony/Minolta (Tokina, Tamron, Sigma) too. I have several that I purchased used that are excellent, but I look for the one's advertised as "non-working, broken, etc." - I just look them over (pics) well and ask specific questions, many sellers are honest, a few have not been, but they made adjustments when asked, or we sent it back or let Ebay sort it out. Love Pawn Shops and Thrift Stores, garage sales are good too.

It's fun, I know how to do the work (and have the tools), and I have ended up with a large armoire full of camera gear, and haven't broke my bank, which is important on a fixed income. Keeps me busy and engaged too, and out of my better half's hair!!!!.

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May 23, 2019 11:20:04   #
saxman71 Loc: Wenatchee
 
hammond wrote:
Take your $1,000 and buy a used one on Amazon. I see they have a couple used/good condition for under $1,000.

Getting a damaged lens repaired is a risky venture and time consuming regardless of the outcome and cost.
I would assume it won't be cheap to fix an AF system, and who knows what other lingering or hidden damages are lurking inside.


I like this advise. I own one of these, bought it used through KEH for around $900 and it is without question the sharpest lens I own (although it is a heavy beast).

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May 23, 2019 11:33:24   #
Paladin48 Loc: Orlando
 
Bufface wrote:
I purchased a used Sigma EX 180mm f/2.8 APO HSM EX DG OS for Nikon from ebay.

The lens arrived with the lens cap cracked as some force had been applied to the front of the lens when shipping. The glass elements appear undamaged, however upon attaching to the camera, I noticed the focus system is completely broken.

The lens will not autofocus and the manual focus ring turns, but does not actually focus the lens.

Fortunately, I was able to work things out with the seller in Japan, he initiated a postal claim for shipping damages and my money was refunded.

I now have this $1,000 paperweight in my possession, and I'm wondering what possible avenues I could explore for having it repaired.

This is a Japanese lens in the USA, so it is gray market, and I believe Sigma charges an additional $250 dollars on top of the standard repair fees. This may put the cost above what its worth.

I have never dealt with a broken lens that will not focus at all, and I am curious as to how difficult a repair like this would be.
I purchased a used Sigma EX 180mm f/2.8 APO HSM EX... (show quote)


The only thing to do now that you have been reimbursed is to hold the lens in your right hand (if you are right handed) ... extend that arm fully. Then in a sweeping upward motion ... throw it in the bushes.

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May 23, 2019 11:40:36   #
David C.
 
You are very lucky to have dealt with an honorable seller. I purchased a high dollar lens years ago that was
modified but not noted in the description and photos. I was stuck with the lens. David C.

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May 23, 2019 11:53:34   #
Blurryeyed Loc: NC Mountains.
 
Bufface wrote:
I purchased a used Sigma EX 180mm f/2.8 APO HSM EX DG OS for Nikon from ebay.

The lens arrived with the lens cap cracked as some force had been applied to the front of the lens when shipping. The glass elements appear undamaged, however upon attaching to the camera, I noticed the focus system is completely broken.

The lens will not autofocus and the manual focus ring turns, but does not actually focus the lens.

Fortunately, I was able to work things out with the seller in Japan, he initiated a postal claim for shipping damages and my money was refunded.

I now have this $1,000 paperweight in my possession, and I'm wondering what possible avenues I could explore for having it repaired.

This is a Japanese lens in the USA, so it is gray market, and I believe Sigma charges an additional $250 dollars on top of the standard repair fees. This may put the cost above what its worth.

I have never dealt with a broken lens that will not focus at all, and I am curious as to how difficult a repair like this would be.
I purchased a used Sigma EX 180mm f/2.8 APO HSM EX... (show quote)


It's a great lens, in the opinion of some the best Macro lens on the market, send it to Sigma and get a quote for repair. Or better yet, take your $1000 and buy a new (used) one and sell the broken one to oldMikey above for $100. Everybody wins....

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May 23, 2019 12:20:47   #
nadelewitz Loc: Ithaca NY
 
Seeing as how you got your money back, I'd go for the "pretty paperweight" idea. Why spend a lot of money on repairing it?

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