Broken Lense advice
May 22, 2019 21:40:21 #
I purchased a used Sigma EX 180mm f/2.8 APO HSM EX DG OS for Nikon from ebay.
The lens arrived with the lens cap cracked as some force had been applied to the front of the lens when shipping. The glass elements appear undamaged, however upon attaching to the camera, I noticed the focus system is completely broken.
The lens will not autofocus and the manual focus ring turns, but does not actually focus the lens.
Fortunately, I was able to work things out with the seller in Japan, he initiated a postal claim for shipping damages and my money was refunded.
I now have this $1,000 paperweight in my possession, and I'm wondering what possible avenues I could explore for having it repaired.
This is a Japanese lens in the USA, so it is gray market, and I believe Sigma charges an additional $250 dollars on top of the standard repair fees. This may put the cost above what its worth.
I have never dealt with a broken lens that will not focus at all, and I am curious as to how difficult a repair like this would be.
The lens arrived with the lens cap cracked as some force had been applied to the front of the lens when shipping. The glass elements appear undamaged, however upon attaching to the camera, I noticed the focus system is completely broken.
The lens will not autofocus and the manual focus ring turns, but does not actually focus the lens.
Fortunately, I was able to work things out with the seller in Japan, he initiated a postal claim for shipping damages and my money was refunded.
I now have this $1,000 paperweight in my possession, and I'm wondering what possible avenues I could explore for having it repaired.
This is a Japanese lens in the USA, so it is gray market, and I believe Sigma charges an additional $250 dollars on top of the standard repair fees. This may put the cost above what its worth.
I have never dealt with a broken lens that will not focus at all, and I am curious as to how difficult a repair like this would be.
May 22, 2019 22:13:25 #
I’m surprised you given a refund and also told to keep the lens. At least with the refund you were made whole...be grateful you bought from an honest ebayer.
May 22, 2019 22:14:58 #
Bufface wrote:
I purchased a used Sigma EX 180mm f/2.8 APO HSM EX... (show quote)
Return the lens to seller and get your $1000 back.Welcome to the forum.
May 22, 2019 22:58:52 #
SnappyHappy wrote:
I’m surprised you given a refund and also told to keep the lens. At least with the refund you were made whole...be grateful you bought from an honest ebayer.
Knowing little Japanese culture and their customs I am not surprised. Most are honourable businessmen and people in general. They thrive to make things right. Their customer service is great!
May 23, 2019 00:37:05 #
You said it's a Japanese lens. All Sigma lenses are made in Japan. You didn't list a location which makes it hard to recommend independent service facilities. There is a camera repair shop in Willow Grove PA called Authorized Camera Repair. They do online repair estimates. You tell them what's wrong and they tell you if they can or will fix it and how much it would cost. As for the grey market thing, I have a Sigma 150-600 that I bought from Hong Kong and I needed parts for it. I had no problem ordering the parts from Sigma.
Welcome to the UHH.
Welcome to the UHH.
May 23, 2019 02:31:38 #
Pablo8
Loc: Nottingham UK.
PixelStan77 wrote:
Return the lens to seller and get your $1000 back.Welcome to the forum.
Seems he got his money back, without having to return the lens, as stated in the original post.
May 23, 2019 05:12:30 #
PixelStan77 wrote:
Return the lens to seller and get your $1000 back.Welcome to the forum.
OP wrote:
"Fortunately, I was able to work things out with the seller in Japan, he initiated a postal claim for shipping damages and my money was refunded."
I think a claim was made and he got is $1000.
May 23, 2019 05:14:39 #
rmorrison1116 wrote:
You said it's a Japanese lens. All Sigma lenses ar... (show quote)
Call Sigma in Ronkonkoma, NY and ask what the repair charge is.
May 23, 2019 06:06:11 #
Take your $1,000 and buy a used one on Amazon. I see they have a couple used/good condition for under $1,000.
Getting a damaged lens repaired is a risky venture and time consuming regardless of the outcome and cost.
I would assume it won't be cheap to fix an AF system, and who knows what other lingering or hidden damages are lurking inside.
Getting a damaged lens repaired is a risky venture and time consuming regardless of the outcome and cost.
I would assume it won't be cheap to fix an AF system, and who knows what other lingering or hidden damages are lurking inside.
May 23, 2019 07:04:06 #
May 23, 2019 07:28:41 #
If you got your money back and the seller doesn't want the lens back, I wouldn't waste my time fixing it, go buy another lens.
May 23, 2019 07:39:32 #
May 23, 2019 07:45:57 #
Gene51 wrote:
OP wrote:
"Fortunately, I was able to work things out with the seller in Japan, he initiated a postal claim for shipping damages and my money was refunded."
I think a claim was made and he got is $1000.
"Fortunately, I was able to work things out with the seller in Japan, he initiated a postal claim for shipping damages and my money was refunded."
I think a claim was made and he got is $1000.
The way I read the OP he got the shipping back.
May 23, 2019 08:03:19 #
PixelStan77 wrote:
Return the lens to seller and get your $1000 back.Welcome to the forum.
To quote Bufface, Stan …
"Fortunately, I was able to work things out with the seller in Japan, he initiated a postal claim for shipping damages and my money was refunded."
Perhaps, you missed that … huh?
May 23, 2019 08:06:58 #
PixelStan77 wrote:
The way I read the OP he got the shipping back.
No, Stan - not just the shipping. He got back the ENTIRE amount he paid for the item!!!
Which leads me to wonder - why he wants to bother trying to repair it. Buy another lens!!!!!
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