Extending a Pentax Warranty .. (Page 2): They did a search on you and found that you own something from RICOH so they called you. They didn't know that it was a Pentax camera.

BebuLamar

Chris T wrote:

Yes, that IS true, YNY … no argument, there.

I have a fairly new Pentax K-50. I don't OWN any Ricoh products.

Pentax was never mentioned in the call - only Ricoh.

That was my point, you see? Ricoh doesn't really care about Pentax.

The call indicated my RICOH product's warranty had expired - no mention of Pentax, whatsoever!

They did a search on you and found that you own something from RICOH so they called you. They didn't know that it was a Pentax camera.

Chris T Loc: from England across the pond to New England

tjw47 wrote:

Do you have a Ricoh Copier?

NO, but I once had a Minolta copier. Now, I have a Sharp - which creates that embossed look.

If you mean - an ALL-IN-ONE, I have several of those - including a LexMark, an Epson, NEC, HP, and Oki.

Never bought a Ricoh. Believe me, this wasn't about any copier, OR printer. This call was about my Pentax.

EVEN THOUGH - it never mentioned the name - Pentax.

Chris T Loc: from England across the pond to New England

BebuLamar wrote:

They did a search on you and found that you own something from RICOH so they called you. They didn't know that it was a Pentax camera.

OR - if it was a scammer, Bebu - as some have suggested, they saw the post I did on here, indicating the K-50 - had rolled off the cart it was on - in that curved design Adorama Slinger bag - I keep it in, and noted the black-out highlights, now flash on and off, all the time - driving me crazy, and so - thought they'd try and pull a fast one. Regarding CALLING them - I have NO such number. The K-50 I bought, was purchased - prior to the time of the Ricoh take-over - I believe, or - at least - MADE - prior to that occurrence, and any numbers, which were listed in the product's data sheets - no longer are valid. The USED K-3, purchased later - HAD the Ricoh label - on the bottom of the screen - an element I found - MOST disconcerting!!!!

RichardTaylor Loc: Sydney, Australia

If you want it fixed use the website.

Here is the website to get your camera looked at. Pentax K-50 is on the Digital SLR model drop down menu.

http://www.precisioncamera.com/Ricoh/

Chris T Loc: from England across the pond to New England

RichardTaylor wrote:

If you want it fixed use the website.

Here is the website to get your camera looked at. Pentax K-50 is on the Digital SLR model drop down menu.

http://www.precisioncamera.com/Ricoh/

Why, thank you, Richard … I shall investigate.

This, though, seems to be an independent company, catering to Pentax - NOT Pentax (nor, Ricoh.)

RichardTaylor Loc: Sydney, Australia

Chris T wrote:

Why, thank you, Richard … I shall investigate.

This, though, seems to be an independent company, catering to Pentax - NOT Pentax (nor, Ricoh.)

It was found via the Ricoh (America website).

Bison Bud

In this day and age of deception, it makes good sense not to deal with anyone that contacts you first. While some may be ligit, most are probably a scam of some kind and if actual service is needed, it is far better to initiate the deal personally than to trust someone that could likely be a scammer. Good luck and good shooting to all.

Chris T Loc: from England across the pond to New England

Bison Bud wrote:

In this day and age of deception, it makes good sense not to deal with anyone that contacts you first. While some may be ligit, most are probably a scam of some kind and if actual service is needed, it is far better to initiate the deal personally than to trust someone that could likely be a scammer. Good luck and good shooting to all.

Thanks, Bud. Your concerns are duly noted.

Chris T Loc: from England across the pond to New England

RichardTaylor wrote:

It was found via the Ricoh (America website).

However it was FOUND, Richard - it is NOT coming up - which leads me to believe it's an independent concern. If it was related to Ricoh, or Pentax - chances are - it would have come up, by now.

lsaguy Loc: Udall, KS, USA

Why don't you name it RXI? Ricoh eXpired Inspection? There you go; problem solved, it has a new name.

Chris T Loc: from England across the pond to New England

lsaguy wrote:

Why don't you name it RXI? Ricoh eXpired Inspection? There you go; problem solved, it has a new name.

What the HELL - has THIS got to do with - Extending a Pentax Warranty, IS?

IS - YOU IS - on DA WRONG THREAD ….

GET A LIFE!

Chris T Loc: from England across the pond to New England

RichardTaylor wrote:

It was found via the Ricoh (America website).

This site is a JOKE, Richard. DSLR isn't staying put. Complete waste of time!!!

You know why, don't you? … RICOH - no longer even MAKES DSLRs.

This, in spite of the fact - K-50 stays put. DSLR doesn't. Absolutely USELESS!

Wanderer2 Loc: Colorado Rocky Mountains

Chris T wrote:

Ricoh called me at 9:50 this morning, waking me up... (show quote)

Pentax is owned by Ricoh Imaging, having been purchased some time back. I would suggest contacting Pentax Ricoh customer service and ask about the phone call regarding the extended warranty:

Pentax Ricoh Imaging Americas Corp.
633 17th Street, Suite 2600
Denver, CO 80202, United States

Pentax Customer Service
Phone: 1-800-877-0155 (USA)
Phone: +81-3-3960-0347 (Japan)
Email: pentaxinfo@pentax.com

Another customer service number for Ricoh warranty information is:
1-800-234-0276

You might also find useful information on the Pentax Forums website:
www.pentaxforums.com

I don't know of any way to determine if the phone call was fraudulent or not other than contacting Ricoh/Pentax. Even though it was stated that Ricoh was calling it still might, or might not, be fraudulent.

Chris T Loc: from England across the pond to New England

Wanderer2 wrote:

Pentax is owned by Ricoh Imaging, having been purc... (show quote)

Thank you, Mike … you've provided some pretty comprehensive info, there … will give it ALL a try, Ta!!!

RichardTaylor Loc: Sydney, Australia

Chris T wrote:

This site is a JOKE, Richard. DSLR isn't staying put. Complete waste of time!!!

You know why, don't you? … RICOH - no longer even MAKES DSLRs.

This, in spite of the fact - K-50 stays put. DSLR doesn't. Absolutely USELESS!

That site works ok for me.