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Anyone else have this issue?
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Feb 1, 2019 08:43:09   #
aflundi Loc: Albuquerque, NM
 
DWHart24 wrote:
... Thoughts?

I've gotta say, this is very strange. So it's only happened once, right? Did you by chance try removing the battery?

Sometimes electronics gets pushed into a funny state -- perhaps from a cosmic ray strike -- that is very difficult to recover from while powered up. Maybe it cleared itself in this case by being off long enough to drain off excess charge, or maybe it just had to cool down.

It is interesting that in the blown-out highlights, the black lines aren't black, but light gray. That suggests to me that the vertical bars may be due to a gain reduction going into the ADC or perhaps a subset of bits lost on an internal bus, but without knowing something about the internal circuitry design it's pretty hard to do anything but guess at it's cause.

If it was something like a cosmic ray strike upset, then it was just a very unlucky coincidence and would likely never happen again. There would be nothing for Nikon to fix and you'd be wasting your time and money sending it back to them. Even if it is something else that caused it, Nikon probably wouldn't be able to fix it if they couldn't reproduce the problem themselves. If it were me, I'd wait to see if it happened again to make a stronger case and to gather a bit more information that could suggest a cause.

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Feb 1, 2019 08:43:36   #
DWHart24 Loc: Central Florida
 
gessman wrote:
Maybe that fokker is a messerschmitt in disguise.


See my comment above.

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Feb 1, 2019 08:47:31   #
DWHart24 Loc: Central Florida
 
aflundi wrote:
I've gotta say, this is very strange. So it's only happened once, right? Did you by chance try removing the battery?

Sometimes electronics gets pushed into a funny state -- perhaps from a cosmic ray strike -- that is very difficult to recover from while powered up. Maybe it cleared itself in this case by being off long enough to drain off excess charge, or maybe it just had to cool down.

It is interesting that in the blown-out highlights, the black lines aren't black, but light gray. That suggests to me that the vertical bars may be due to a gain reduction going into the ADC or perhaps a subset of bits lost on an internal bus, but without knowing something about the internal circuitry design it's pretty hard to do anything but guess at it's cause.

If it was something like a cosmic ray strike upset, then it was just a very unlucky coincidence and would likely never happen again. There would be nothing for Nikon to fix and you'd be wasting your time and money sending it back to them. Even if it is something else that caused it, Nikon probably wouldn't be able to fix it if they couldn't reproduce the problem themselves. If it were me, I'd wait to see if it happened again to make a stronger case and to gather a bit more information that could suggest a cause.
I've gotta say, this is very strange. So it's onl... (show quote)


Thanks for the comments. Yes, it only happened that one time, and I used it for about 4 hours the next day with no issues. I removed the battery grip, but I can't remember if I removed the battery out of the body.

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Feb 1, 2019 09:11:50   #
warrenvon Loc: Ellicott City, MD
 
Strange . . I can see the raster lines running vertically in the downloaded images. If I then click to enlarge that image, the raster lines are very visible but what appear to be moire induced vertical patterning is not visible or at least cannot be discriminated from the fixed vertical raster lines.
My question would be the visible raster lines! Where are they coming from. They are not normal in any DSLR image that I've ever seen. The moire patterning within those vertical lines is not unusual.

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Feb 1, 2019 09:14:33   #
selmslie Loc: Fernandina Beach, FL, USA
 
DWHart24 wrote:
... Both the QXD card and SD card were showing the same results. I tried RAW vs Jpeg. Removed the lens and stuck it back on. Changed from shutter priority to other modes. I stuck in the car and went to my back up body. I went back to the car later and stuck the lens back on the D500 and fired off a few shots to see if the issue had gone away. Sure enough, it was fine. ...

There is enough information there to conclude that you could see the problem on the camera's LCD so it's not a problem of the transfer of information from the camera to the computer.

Since you say that both the QXD and SD card show the same problem we can assume you are using one card for the raw and the other for JPEG.

The problem therefore seems to be occurring as the camera reads from the sensor and converts the signal to a raw file which is then used to create the JPEG.

It unlikely that the lens has anything to do with it unless your battery was weak and your VR was interfering with the signal-to-raw conversion process.

Only Nikon can answer this.

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Feb 1, 2019 09:18:55   #
Bultaco Loc: Aiken, SC
 
Was it in airplane mode?

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Feb 1, 2019 09:21:38   #
DWHart24 Loc: Central Florida
 
Bultaco wrote:
Was it in airplane mode?


Ha ha.

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Feb 1, 2019 09:33:49   #
Toment Loc: FL, IL
 
Sensor?

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Feb 1, 2019 09:37:48   #
DWHart24 Loc: Central Florida
 
I just called Nikon. They couldn't tell me anything but send it in for inspection. So I may be sending it in soon. Anyone have experience with sending something in and what the turn around time was?

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Feb 1, 2019 09:41:27   #
JimBart Loc: Western Michigan
 
I don’t see anything in the download All looks great.
Question for you.... How’s your vision? Been tested lately?

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Feb 1, 2019 09:44:12   #
Rich1939 Loc: Pike County Penna.
 
DWHart24 wrote:
I just called Nikon. They couldn't tell me anything but send it in for inspection. So I may be sending it in soon. Anyone have experience with sending something in and what the turn around time was?


That is going to be hard to pin down. I have used Nikon repair several times over the years and the turn around time depends on so many factors that it will be hard to say for sure how long it will take. I do know they will do the best job that they can.
For this I would include a labeled image copy in the package.

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Feb 1, 2019 09:46:25   #
aflundi Loc: Albuquerque, NM
 
JimBart wrote:
I don’t see anything in the download All looks great.
Question for you.... How’s your vision? Been tested lately?

I might suggest reading the whole thread before responding. In this case, I think it would have been illuminating.

Next, you may want to have your own eyes checked.

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Feb 1, 2019 09:46:34   #
Rich1939 Loc: Pike County Penna.
 
JimBart wrote:
I don’t see anything in the download All looks great.
Question for you.... How’s your vision? Been tested lately?


My vision sucks R20/1000 L20/8o and I can see the lines in download. How's your vision?

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Feb 1, 2019 09:49:22   #
DWHart24 Loc: Central Florida
 
JimBart wrote:
I don’t see anything in the download All looks great.
Question for you.... How’s your vision? Been tested lately?


Ha ha. Real funny. Sounds like you need yours checked.

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Feb 1, 2019 09:53:30   #
tallshooter
 
Looks like a photo of the television screen.

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