Nikon Service Problems
Nov 7, 2018 13:37:34 #
tiphareth51
Loc: Somewhere near North Pole, Alaska
Imho, Nikon service is not the best. My new D810 was sent in for a rattle in the flash. Nikon stated it was not a defect and did nothing, returned it to me. Nikon corporate was contacted but to no avail. In the end, It still rattles. Everything work so I can't complain.
Nov 7, 2018 14:07:18 #
tiphareth51 wrote:
Everything work so I can't complain.
So exactly why are you complaining here?????
Nov 7, 2018 14:09:34 #
tiphareth51
Loc: Somewhere near North Pole, Alaska
MT Shooter wrote:
So exactly why are you complaining here?????
It wasn't a complaint, it was a comment regarding my experience with Nikon service.
Nov 7, 2018 15:20:51 #
mborn wrote:
Get the repair information from the dealer and contact Nikon your self to get more accurate information
Nov 7, 2018 17:34:29 #
The proper response should be:
We are so sorry about your unfortunate experience. Here is a new 500, please let us know if there is anything else we can do to.
sincerely,
Nikon USA
We are so sorry about your unfortunate experience. Here is a new 500, please let us know if there is anything else we can do to.
sincerely,
Nikon USA
Nov 7, 2018 18:59:08 #
While I have not had many problems since 2011 when I got my first DSLR, I have a few times needed some repairs.
All of my repairs have been done at Kurt's Camera Repair in San Diego. They are very friendly, fast and very high quality.
I was told of this place by a good photographer friend of mine who happened to be in the Navy with the owner, Mike. They bother were photographers.
I would never ever send my gear to Nikon.
All of my repairs have been done at Kurt's Camera Repair in San Diego. They are very friendly, fast and very high quality.
I was told of this place by a good photographer friend of mine who happened to be in the Navy with the owner, Mike. They bother were photographers.
I would never ever send my gear to Nikon.
Nov 7, 2018 21:03:51 #
I have used Nikon repair services in California as well as NY and I have only wonderful words to say about them. The turn around time is usually less than two weeks and I have sent them some complicated cases.
Nov 7, 2018 21:32:52 #
I've sent quite a bit of equipment to Nikon for service over the years: Hey, I drop stuff too! Sometimes it was just a clean & check, and other times some level of repair. I've had a D5 since they were first released which is used fairly hard and often. It's been back to Nikon twice for issues/repair, once requiring a shutter replacement. I am very pleased with Nikon repair although I do have a small leg up as I am an NPS member which is advantageous. NPS membership is without charge as long as you meet the conditions/criteria. Although I have no personal experience, I'd be willing to bet Canon service is equal. Best of luck.
Nov 8, 2018 01:19:25 #
No problems with my D5, however, it works better when you send it directly to Nikon and you are the customer and not the store.
I have used Nikon repair in LA very few times but turn around and customer service was excellent.
I have used Nikon repair in LA very few times but turn around and customer service was excellent.
Nov 8, 2018 07:36:15 #
DavidPine
Loc: Fredericksburg, TX
There's more to the story. Nikon provides wonderful repair service and they respond to inquiries. It may not have been sent to Nikon. It may be a gray market. Your friend isn't giving you the whole story. He may have bought it at 42nd Street Photo or someplace like it.
twillsol wrote:
My friend has a Nikon D5 and it started giving him... (show quote)
Nov 8, 2018 22:55:23 #
crabbydog wrote:
I never hear a good word about the service Nikon provides. You would hope, there would be a revolt by their customers, which could possibly wake them up. How do you not have parts for one of their high end cameras? I would try and contact Consumer Affairs to see if you have some type of recourse.
I don't know your sources because this is the first bad thing I've heard, I've heard about issues that were resolved and many good reports. I have sent in old lenses that came back
like new and very quickly. Something is fishy about this, someone has a story about someone else who has a problem with someone else who is blaming Nikon. Sounds like a shop selling imports with Joe blow in a Nikon shirt claiming to be a rep.
Jan 8, 2019 10:29:43 #
twillsol wrote:
My friend has a Nikon D5 and it started giving him... (show quote)
How about a follow up report as to what the final outcome was and what really happened in this matter??
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