Heads UP - SiriusXM Radio makes it very difficult to cancel their service
Sep 15, 2018 05:41:07 #
Am I reading that right - $450 p.a. for a married couple to listen to the car radio. What gives?
Sep 15, 2018 05:46:55 #
I've NEVER had a problem. I just call and say the same thing every 6 months (when my "special" is about to expire)
"I'd like to cancel service"
They ask why.
I say "it's too expensive"
They try 10 different things to keep my service which after every suggestion I say "no thank you..it's still too expensive" and I say "unless you can give me the exact same price, please cancel now"
They always come through.
The call lasts about 15 minutes once every 6 months. I've been doing it for years.
I pay $35.00 every 6 months for service.
Easy peasey.
"I'd like to cancel service"
They ask why.
I say "it's too expensive"
They try 10 different things to keep my service which after every suggestion I say "no thank you..it's still too expensive" and I say "unless you can give me the exact same price, please cancel now"
They always come through.
The call lasts about 15 minutes once every 6 months. I've been doing it for years.
I pay $35.00 every 6 months for service.
Easy peasey.
Sep 15, 2018 06:13:52 #
This is a very common complaint and I have had the same experience! My bank allows me to make up a virtual credit card number with an amount that I decide and an expiration date that I decide. So if I don't want to renew something like Sirius radio, or a magazine subscription they simply cannot just charge it to my card because it won't work! By the way, Sirius' exorbitant renewal fee can be talked down as soon as they realize you simply won't pay the full amount!
Sep 15, 2018 06:26:26 #
chrissybabe
Loc: New Zealand
They must have a number of ex Readers Digest employees working for them.
Sep 15, 2018 06:28:29 #
rpavich wrote:
I've NEVER had a problem. I just call and say the ... (show quote)
We did that several times - it does work, but there were only three stations we listened to and one, Fox News, had really obnoxious commercials. We cancelled.
Sep 15, 2018 06:42:17 #
When your 6 months has elapsed, on the very second that happens, they will renew your subscription for 1 year, at full price. When you call to cancel, even if successful, you will end up paying for 1 month at the full price. Do yourself a favor and tell your credit card company to cancel Sirius authorization, any issues, cancel the card.
They really have a desperation business model, for good reason.
They really have a desperation business model, for good reason.
Sep 15, 2018 06:52:31 #
capmike wrote:
When your 6 months has elapsed, on the very second that happens, they will renew your subscription for 1 year, at full price. When you call to cancel, even if successful, you will end up paying for 1 month at the full price. Do yourself a favor and tell your credit card company to cancel Sirius authorization, any issues, cancel the card.
They really have a desperation business model, for good reason.
They really have a desperation business model, for good reason.
OR
You can be smart like i am and call a couple of days early and do it. Its not brain surgery.
Set a calendar reminder and forget it until then.
Sep 15, 2018 06:56:06 #
bpulv wrote:
Today I had great difficulty canceling my SiriusXM... (show quote)
I like Sirius/XM, don't plan on cancelling it. Hate to travel and hunt or lose stations on the road.
Sep 15, 2018 07:00:57 #
Architect1776 wrote:
I like Sirius/XM, don't plan on cancelling it. Hate to travel and hunt or lose stations on the road.
Me too, i love it, i just refuse to pay full price :)
Sep 15, 2018 07:12:18 #
hj
Loc: Florida
EXACTLY! We follow the same procedure on both of our cars and have beautiful NO-COMMERCIALS music, news and sports etc for six months for about $35 on each car.
rpavich wrote:
I've NEVER had a problem. I just call and say the ... (show quote)
Sep 15, 2018 07:18:49 #
hj wrote:
EXACTLY! We follow the same procedure on both of our cars and have beautiful NO-COMMERCIALS music, news and sports etc for six months for about $35 on each car.
Sep 15, 2018 07:22:25 #
Here's the thing.
THEY know it's a game
YOU know it's a game.
You both play it every 6 months.
YOU have your moves (they know the moves)
THEY have their moves (you know the moves)
You both play-act it out like you are supposed to.
They get a customer, you get cheap radio.
Simple.
THEY know it's a game
YOU know it's a game.
You both play it every 6 months.
YOU have your moves (they know the moves)
THEY have their moves (you know the moves)
You both play-act it out like you are supposed to.
They get a customer, you get cheap radio.
Simple.
Sep 15, 2018 07:23:33 #
orrie smith wrote:
Sorry you had an unpleasant experience. In the future, pre-paid services are paid by a credit card, simply call the credit card company and deny any charges by the company in question if you have a problem of this nature. Since you had such a difficult time with SiriusXM, I would suggest that you contact your credit card company anyway just for security.
Great suggestion! I wouldn't have thought of this....and it will certainly solve the problem.
Sep 15, 2018 07:35:42 #
Sep 15, 2018 07:56:49 #
ottopj
Loc: Annapolis, MD USA
That's why I have Pandora. About $40 per year, no ads and I get to compile the music I want to listen to.
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