Thomas Firth

After some time in chat with an Adobe guy yesterday, I was assured that Lightroom 6 would load my Nikon Raw files from my Nikon D850. I paid the money, downloaded and launched the application. It does not read the Raw files from my D850. It does read my Raw files from the D750. I looked at the version in the help/system section and the version is 6.0. I have searched without success on how to download the latest version (6.14). I select the Help and Updates and it brings up the Adobe Creative Cloud banner with an "Update" for Lightroom Classic CC.

I looked through the search files but haven't seen anything recent.

I have tried without success to find where I can update to version to 6.14.

I have ON1 Photo RAW 2018 and it works fine with my D850 Raw files.

Any help out there or should I just dispute the charge nd be done with it?

Tom

lamiaceae Loc: San Luis Obispo County, CA

Adobe Phone Guys are usually idiots! They are definitely hiring engineers from a different gene pool!

rjaywallace Loc: Wisconsin

I also found On1 Photo Raw 2018 to be more up to date than Adobe. Dispute the charge and be done with it rather than give in to being bullied. No means no.

bsprague Loc: Lacey, WA, USA

Tom,

There is a very active user forum for Lightroom provided by Adobe. There are several skilled people from around the world that enjoy solving Lightroom problems. Answers come quickly. There is a friendly competition among the regulars to be first with the answer! Most have been awarded the title of "Adobe Community Professional (ACP)" and, in exchange for helping others, get their software for free. I am one of them because of help I offer in the Premiere Elements group.

If my advice below does not work, ask your question here: https://forums.adobe.com/community/lightroom/lightroom-classic-cc

The way I think it is supposed to work is to install Lightroom 6.0. Then look in the Help menu and there should be a "Check for updates" or "Updates" choice. I have the CC version so I can't check. I don't remember when, but there was a "bug fix" that was supposed to stop the referral to the subscription.

To your issue....

Here is the link to the Adobe Keep it Up To Date page: https://helpx.adobe.com/lightroom/kb/keeping-lightroom-up-to-date.html

If you select LR 6.14 on that page it will take you here: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

I think this shortcut for the Windows zip file. I think if you click it the 6.14 file immediately starts to download: http://swupdl.adobe.com/updates/oobe/aam20/win/AdobeLightroom-6.0/6.14/setup.zip

The shortcut for the Apple file is here: http://swupdl.adobe.com/updates/oobe/aam20/mac/AdobeLightroom-6.0/6.14/setup.dmg

Good luck. Sorry for the frustration.

CHG_CANON Loc: the Windy City

Bill gave you some direct links. You might try another chat session with Adobe if those links don't work. I purchased and installed the standalone v6 last week including finding and stalling the update taking the software to v6.14.

Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

Sure - update your LR to LR CC - problem solved. Oh, and you also get PS CC in the bargain. You can't just edit your images in LR and expect a finished product. . . At least you have On1 Raw, which does come close to a finished image.

I would tell them that someone lied to you, and that you want what you paid credited against the subscription.

FiddleMaker Loc: Merrimac, MA

They are complete morons !!!

jerryc41 Loc: Catskill Mts of NY

Yes - sometimes.

jerryc41 Loc: Catskill Mts of NY

If you call back, you will get a different person to help you, although "help" might be an optimistic term.

Start LR and click on Help in the top Menu. Then go down to Updates... That should get you going. I re-installed 6.0 on this computer and then updated to 6.14. When LR no longer serves my purposes, I'll switch to one of the many less expensive alternatives.

mcarchia Loc: Windham, NH

Thanks bsprague for the links to the standalone update. I downloaded it and it seems to run ok. But it's the last update so going to the cloud sometime down the road is probably going to happen.

Thomas Firth

Thanks bsparaque, the "ZIP" file did the trick. I did lot of searching but never came up with the link to the 6.14 version update, very frustrating indeed. I had a similar issue with my Photoshop suite 5, lots of misinformation and pushing you towards the cloud versions and monthly fees. I tried the subscription for a year, bought it at Best Buy so I didn't get stuck with automatic renewals. I found myself being quite happy with Lightroom and ON1.

Tom

lazyphotog

I had the same experience with the D500. One would think it would be no big deal to update RAW conversion for cameras which have been out a while. I had to upgrade to Lightroom 6.5, which is free if you have Lightroom 6 or higher. The D850 may work with 6.5 or maybe 6.7.

bsprague Loc: Lacey, WA, USA

Subscriptions are irritating. Especially if you use Lightroom just to keep track of your photos and make prints. If that is all you do, then Lightroom 6.14 will work for a long time. There are several other perpetual products that work well for that too.

What appeals to me in the $10 plan is the other things that add value. Included is Lightroom mobile, Photoshop, some cloud storage, the MyPortfolio system and more.

My brand new portfolio in my signature took me two days to figure out. It is controlled with Lightroom Classic on my computer that links selected images to the portfolio. Perpetual Lightroom can't do it.

Perpetual products are stuck in fixed architectures when our photography habits are changing. Prints to hang on the wall are still important. Overwhelming is the volume of electronic sharing of both still images and video. The subscription plan is more of an ecosystem that fits into the changing realm of image making. It has expanded my world!

Adobe seems to see that. The subscription plan gives Adobe a better way to meet the needs of customers that are changing what they want and use.

mg2.8

By definition, idiots have a lower IQ than morons.🤪

bsprague Loc: Lacey, WA, USA

The reference for that is: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

The update cycle of releases is about three months. So if you get a brand new release model, best case is that Adobe products can work with it in a few weeks. Worst case is about three months.

The camera companies are the ones that change the RAW recipe as they roll out new models. It seems to me that they could provide it to Adobe and others before the camera is released to buyers. They don't. The story is that Adobe has to "reverse engineer" it.