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How would you answer this question?
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Feb 26, 2018 07:44:39   #
d2b2 Loc: Catonsville, Maryland, USA
 
Tell her she does not have to pay for a photo of her own kid. PERIOD!

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Feb 26, 2018 07:58:20   #
RKL349 Loc: Connecticut
 
Jaackil wrote:
“Why should I have to pay for a picture of my own child?”
I take pictures of my sons hockey games. I have been doing it for many years now and I post all of the pictures on my website. I take pictures of all of the players. The low resolution watermarked images are free to download so the boys can post them to social media. If someone wants a full resolution image without a watermark it’s $15 for the digital file. Every year I do a shoot with just the seniors where we get creative and do something special for their Senior poster which gets put up in the rink in senior night. This year I did a low key shot of each senior stopping and spraying snow. The shoot involved renting a sheet of ice for $200 for an hour and about 2 hours total set up and shooting time. Post processing was about 1/2 hour per image. I also took 4 additional poses of each senior. The seniors will get a 24x36 poster of the “stopping” shot as well as an 8x10 of each additional pose. Those are my gift to the seniors. The stopping shots came out very good. One mother asked me to email her the picture so she could have it printed for friends and relatives. When I told her she could download the full resolution image from my website. Her respnse was “Why should I have to pay for a picture of my own child?” My initial inclination is to repond with sarcasm. How ever I am curious how others would repond tactfully.
“Why should I have to pay for a picture of my own ... (show quote)


This does not surprise me as there are some who feel they are “entitled” to have anything they want without any investment of time or money. Whatever response you made to her was fine. Clearly she has no idea of the amount of time and work you invested in this to produce a great product. And for that, she must pay for anything beyond what you graciously gave to each kid.

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Feb 26, 2018 08:01:27   #
Silverman Loc: Michigan
 
Jaackil wrote:
“Why should I have to pay for a picture of my own child?”
I take pictures of my sons hockey games. I have been doing it for many years now and I post all of the pictures on my website. I take pictures of all of the players. The low resolution watermarked images are free to download so the boys can post them to social media. If someone wants a full resolution image without a watermark it’s $15 for the digital file. Every year I do a shoot with just the seniors where we get creative and do something special for their Senior poster which gets put up in the rink in senior night. This year I did a low key shot of each senior stopping and spraying snow. The shoot involved renting a sheet of ice for $200 for an hour and about 2 hours total set up and shooting time. Post processing was about 1/2 hour per image. I also took 4 additional poses of each senior. The seniors will get a 24x36 poster of the “stopping” shot as well as an 8x10 of each additional pose. Those are my gift to the seniors. The stopping shots came out very good. One mother asked me to email her the picture so she could have it printed for friends and relatives. When I told her she could download the full resolution image from my website. Her respnse was “Why should I have to pay for a picture of my own child?” My initial inclination is to repond with sarcasm. How ever I am curious how others would repond tactfully.
“Why should I have to pay for a picture of my own ... (show quote)


Obviously this Mother does not appreciate the TIME & EXPENSE you have put into producing these fine images of the Seniors, if she does not recognise the value of the image she desires, she has the opportunity to get a Camera and produce her own images of her Son, and hope they actually turn out well enough to make 8x10 prints at the local Drug store. But will the Drug store Photo be FREE?

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Feb 26, 2018 08:06:28   #
Stephan G
 
Jaackil wrote:
“Why should I have to pay for a picture of my own child?”
I take pictures of my sons hockey games. I have been doing it for many years now and I post all of the pictures on my website. I take pictures of all of the players. The low resolution watermarked images are free to download so the boys can post them to social media. If someone wants a full resolution image without a watermark it’s $15 for the digital file. Every year I do a shoot with just the seniors where we get creative and do something special for their Senior poster which gets put up in the rink in senior night. This year I did a low key shot of each senior stopping and spraying snow. The shoot involved renting a sheet of ice for $200 for an hour and about 2 hours total set up and shooting time. Post processing was about 1/2 hour per image. I also took 4 additional poses of each senior. The seniors will get a 24x36 poster of the “stopping” shot as well as an 8x10 of each additional pose. Those are my gift to the seniors. The stopping shots came out very good. One mother asked me to email her the picture so she could have it printed for friends and relatives. When I told her she could download the full resolution image from my website. Her respnse was “Why should I have to pay for a picture of my own child?” My initial inclination is to repond with sarcasm. How ever I am curious how others would repond tactfully.
“Why should I have to pay for a picture of my own ... (show quote)



"Ma'am, you are more than welcome to get your own shot anytime. To use my equipment, time, and expertise, I will have to charge you $200.00 per hour. With one hour minimum." Just state as matter of fact and don't say or add anything else. At this point, turn and walk away. She lost her opportunity at a great buy. Fact of life: There are many who will strive to get something for nothing.

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Feb 26, 2018 08:07:53   #
jacklewis014
 
Simply tell her she doesn't have to pay - no pay, no picture. She can take pictures of her own child with her own camera, on her own.

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Feb 26, 2018 08:16:51   #
mwsilvers Loc: Central New Jersey
 
rmorrison1116 wrote:
I would tactically explain to her that every child received their free prints and anything after that comes at a cost. The fact that it is her child or someone else's child is irrelevant. The Digital image file fee is $15 for everyone.

Exactly. There is your time and effort, not to mention your equipment and expertise. You are essentially running this as a business. She wants professional quality photographs for nothing because it's her kid? I would explain to her nicely that this is a business and you cannot give away your intellectual property.

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Feb 26, 2018 08:19:56   #
OlinBost Loc: Marietta, Ga.
 
1) I spent the time and money to set up and take the pictures. You did not.
2) I paid for the equipment to take the pictures. You did not.
3) I took the time to process the pictures to get the best result. You did not.
4) I pay for my site to post the pictures. You did not.
5) I do not do this to make money. I am just trying to recoup some of my costs.
Did I miss anything?

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Feb 26, 2018 08:21:26   #
Dikdik Loc: Winnipeg, Canada
 
I assume it's amateur hockey. Does the league charge you a fee for photographing the games? You are using the facility as a business venture, and, as such you should be paying a fee to record the events. As a active parent involved in your hockey league, you should be posting the photos on line for other parents.

Dik

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Feb 26, 2018 08:24:42   #
mwsilvers Loc: Central New Jersey
 
Dikdik wrote:
I assume it's amateur hockey. Does the league charge you a fee for photographing the games? You are using the facility as a business venture, and, as such you should be paying a fee to record the events. As a active parent involved in your hockey league, you should be posting the photos on line for other parents.

Dik

Or he could just say screw it and stop investing his time, money and expertise by not providing images at all. Who benefits from that?

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Feb 26, 2018 08:40:34   #
JeffR Loc: Rehoboth Beach, Delaware
 
ron0987 wrote:
People do take it for granted on the work that is put into a set up and shoot. You outlined it nicely in your presentation to the forum why not give them the same response and leave it up to them to decide. People will always ask for something for free and try and push it to get it. $15 is very very reasonable. Just my thoughts.



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Feb 26, 2018 08:53:20   #
gvarner Loc: Central Oregon Coast
 
"Because I sell them, not give them away."

But then you might get hassled for taking a picture of a child without the parent's permission. You might want to look into some kind of consent form before giving out the low resolution water marked versions. Commercial gain wifi though permission is usually problematic. My rebuttal to you would be "You didn't ask me for permission to sell my kid's picture."

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Feb 26, 2018 08:54:34   #
Allie
 
Jaackil,
You must be a very fine person for what you do for those kids. Obviously a far bigger person than those who post nasty comments. As far as that lady—aren’t you doing the photography really for the kids’ benefit? I would feel sorry for the child whose mother would act that way. You can forget about her and think of the people (I am sure there are many) who do appreciate what you do.

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Feb 26, 2018 08:56:19   #
JeffR Loc: Rehoboth Beach, Delaware
 
Brent Rowlett wrote:
Like I said, don't sweat the small stuff. Make a friend, get her on your mailing list, show her what you can do, and someday a family portrait opportunity will arise to make some real money. People are cheap, but they can be won over. I always say, if the photo was worth $15, she would have paid you. But by doing her a favor, one gets good word of mouth publicity to build future opportunity. You can choose to do business at the $15 level...others look at the big picture.


I doubt that giving her the picture for free is really going to "make a friend" because she won't view it as a favor. She will see it as getting what she was entitled to. And forget about getting any favorable word of mouth from such a gift. She's far more likely to spread the story to everyone that she had to fight to get what she deserved, and urge them to do the same.

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Feb 26, 2018 08:57:29   #
dixiebeachboy
 
Unfortunately in today's culture the sarcastic response is what would almost be accepted however there's more to being a professional photographer then knowing how to use your equipment to get the desired results it's also dealing with the customer in a professional manner it's a sarcastic self-absorbed photographer that gives the rest of us a bad name. And how to answer that question to start with you just simply tell her where it's available, and if that individual doesn't understand there's no amount of dialogue that's going to satisfy her

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Feb 26, 2018 08:57:42   #
JeffR Loc: Rehoboth Beach, Delaware
 
BebuLamar wrote:
That's not away to make friend. Giving something away only after trying to sell it and the buyer didn't want to pay? That's a bad thing to do.



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