Jim Bob

While I don’t abide company personnel rudeness from any quarter, you are actually blaming the wrong person. Look in the mirror. Then decide. You don’t need to register the lens for the warranty to take effect. However, if you ever need warranty service, you will need to produce the receipt.

LoneRangeFinder Loc: Left field

This mirrors my experience— and I’ve registered every digital camera and lenses as well

To the OP: I’ve misplaced receipts and the retailer has always willingly provided a copy. Still might need to go through the DIL

BHC Loc: Strawberry Valley, JF, USA

Go to your DIL and ask her if there is any way she can get a “gift receipt” from the seller. I used to get them all the time from Pardees.

repleo Loc: Boston

Are you sure you didn't get a bit hot under the collar when the CS rep informed you of their policy? My experience with any service people is that if you treat them decently they will respond in kind. 'Customer is always right' does not mean that customer is entitled to be abusive or has a right to get agitated.

Shoeless_Photographer Loc: Lexington

Call back and see if you get the same treatment from another employee. Probably not.

Blaster34 Loc: Florida Treasure Coast

Just send in the receipt, warranty certified......end of story

OviedoPhotos

Sadly there are a few companies that don't teach their CR people any skills, including how to be nice. As I recall reading Tamron has a 3rd party provide CS. Tamron is protecting itself from fraud to verify when the lens was actually bought and if sold be a authorized dealer. I would ask DIL for a copy of the receipt, or suggest that she register it for you. Technically per the receipt its her lens. I would also suggest not defacing the original with blacking out the price. Tamron probably tracks the selling price or something like that.

tsfowles

Why not have your daughter-in-law register the lens so you can at least have the warranty. I understand your customer service concerns, but it is better to have the warranty than not. Try calling back and talking to another cs rep. Ask to talk to a supervisor. The cs rep may just be carrying out policy as he/she sees it and may be unaware of how to register a gift.

ringmaster

This is why retailers give gift slips this time of the year.

johnbhome2 Loc: Wyoming, Michigan

Rude customer, no sales receipt, bad customer service, I care not!!!!! After reading this post I will not consider anything with the Tamron name on it. Just my 2 cents worth!!!!!

sb Loc: Florida's East Coast

Several options: I agree with the advice to ask your daughter-in-law to register it for you. Not too difficult. But maybe she bought it from Ebay or a gray-market source....

The other option is to call back and talk to a different customer service agent. Years ago I called United Airlines to get a flight from Portland, Maine to Houston, Texas. I even made it clear: I said "Portland Maine - that's PWM - not Portland, Oregon" I was advised that United "didn't fly out of Portland". I explained again that I wanted to fly from Portland MAINE and that I had taken that flight many times. His response was: "Trust me, I work for United Airlines, and United does not fly out of Portland Maine". I thanked him, hung up, called back and got another agent and made my reservation without problems.....

dcampbell52 Loc: Clearwater Fl

MT, you re correct. While the customer service agent should have been more polite and understanding, and also should have tried to offer solutions, she was correct in refusing to register the lens. The market is flooded with black market, used and other lenses and people trying to "work" the system. High end electronics and optical gear are at the forefront of items being worked through the system. As mentioned by others, I would be shocked if the DIL or the vender couldn't / wouldn't provide a copy of the invoice (unless there was something squirrely about the purchase). Having worked in management in Walmart and also worked for Nikon and as a computer engineer for a fortune 100 company, I have seen many attempts to "work the system" on guarantees and warrantees. It really has reached a point where venders have to have some conclusive proof as to purchase date, value, and item identification in order to provide service or warrantee. The OP needs to get a copy of the invoice, not only to get the warrantee but also because insurance and other services may require it. I keep original copies (and digital copies) of all of my major purchases (cameras, lenses, televisions, home theater, computers, etc. And I keep lists of all of my serial numbers. Note: for Nikon users, Nikonusa's website has, what Nikon calls, a camera bag. In it, Nikon users can keep a list of ALL of their Nikon equipment and serial numbers. It also stores all of your Nikon software and license keys. It doesn't, as far as I can tell, allow you to list non-Nikon items. However, I keep a separate database of All of my high end items, serial numbers, and license keys.
For computers, I use Belarc Adviser, which creates a complete inventory of everything (hardware and software, including license key for operating systems and software) on your computer..
http://www.belarc.com/en/products_belarc_advisor
NOTE: Belarc is ONLY available for windows based computers.

Shoeless_Photographer Loc: Lexington

Wow. You must not buy much from anyone if you're basing your decision on one customer service representative who might've been having a bad day, or was just following policy. I'm guessing you've never done customer service, and have no idea how much they have to put up with from spoiled customers who expect the world to be handed to them on a silver platter. Your loss, sir.

The Villages Loc: The Villages, Florida

The manufacturer having the ID # will know the retailer they delivered too an when.

The Villages Loc: The Villages, Florida

Can you say "supervisor". Works for me in getting things resolved.