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Lightroom Shuts down my computer
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Dec 24, 2017 08:09:35   #
pithydoug Loc: Catskill Mountains, NY
 
df389w wrote:
Lightroom fully powers off my computer when I'm in LR. This started @ one year ago so at the time I upped the power supply to 750 (whatever that means). This worked for the past year , now my computer is getting shut down by LR again. Only happens in LR and even with small transactions like editing or deleting photos. I'm ordering a more powerful power supply hoping this will help. I'm hoping one of our LR "gurus" will know if this is a LR problem or will have a suggestion on a solution.
My computer specs are as follows:
Lightroom 5.7.1
Windows 7
Ram 24GB
System 5TB on 3 drives.
USB attached Seagate 6TG external Hard drive Hub.
ADM iCore processor.

Thanks for your help.
Lightroom fully powers off my computer when I'm in... (show quote)


Clean it or have it cleaned first. Easiest and cheapest. I agree, sounds like over heating. i have mine sitting on lift that has a fan which runs off the USB. Prefer to cool it in the summer.

Sorry but i can't think of screwed up software that would force a system shutdown. Tis hardware. The new power supply that seems to help for while was more likely that it was opened up and cleaned.

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Dec 24, 2017 10:38:14   #
rmalarz Loc: Tempe, Arizona
 
Boy isn't that the truth. I clean mine twice a year. Things work so much better when below maximum operating temperature.
--Bob

jeep_daddy wrote:
Unplug your computer, open up the case, and blow or vacuum out the case. If you get too much lint and dirt in there it can clog the vents that it needs to keep the CPU cool and the Power Supply cool. That happened to my old computer. I bought a new computer and then took the old one and blew it out and it's not shutting down any more. I'm still glad that I got the new computer because the old one was getting long in tooth, but if I had blown it out good I wouldn't have had to buy a replacement right away.
Unplug your computer, open up the case, and blow o... (show quote)

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Dec 24, 2017 10:48:13   #
TriX Loc: Raleigh, NC
 
The discussion just reminded me to clean mine...

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Dec 24, 2017 12:23:04   #
rck281 Loc: Overland Park, KS
 
Everyone has an opinion so I might as well present mine. I'm an Electrical Engineer and reasonably knowledgeable of computer hardware. I don't think it's a software issue because that usually causes a BSOD (blue screen of death) or it just freezes. I have never seen one shut off. As said previously, I think overheating is a strong possibility. Intel CPUs have built in shut down protection from overheating. Or it could be your Power supply overheating and shutting down. 750 watts is plenty for your system.
Turn off the system and use some compressed air to clean the cpu heatsink and clean the fan filters.

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Dec 24, 2017 12:26:35   #
rmalarz Loc: Tempe, Arizona
 
Agreed, except for one small omission. Do the compressed air trick outside.
--Bob
rck281 wrote:
Everyone has an opinion so I might as well present mine. I'm an Electrical Engineer and reasonably knowledgeable of computer hardware. I don't think it's a software issue because that usually causes a BSOD (blue screen of death) or it just freezes. I have never seen one shut off. As said previously, I think overheating is a strong possibility. Intel CPUs have built in shut down protection from overheating. Or it could be your Power supply overheating and shutting down. 750 watts is plenty for your system.
Turn off the system and use some compressed air to clean the cpu heatsink and clean the fan filters.
Everyone has an opinion so I might as well present... (show quote)

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Dec 24, 2017 14:08:27   #
TriX Loc: Raleigh, NC
 
rmalarz wrote:
Agreed, except for one small omission. Do the compressed air trick outside.
--Bob


Definitely outdoors 😸. And while you’re at if (a little off-topic), vacuum your refrigerator coils, clean your dryer vent, Clorox in your A/C drain, and drain the sediment from your hot water heater - regular appliance maintenance.

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Dec 24, 2017 14:25:40   #
SusanFromVermont Loc: Southwest corner of Vermont
 
TriX wrote:
Definitely outdoors 😸. And while you’re at if (a little off-topic), vacuum your refrigerator coils, clean your dryer vent, Clorox in your A/C drain, and drain the sediment from your hot water heater - regular appliance maintenance.


Start the New Year off right!

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Dec 24, 2017 16:13:51   #
df389w Loc: Canada
 
Thanks, to all who have responded. Looks like I'll do the clean up, uninstall & re-install and see what happens. However for today, I'm going to let my head clear and plan my strategy of what to do next but only after Christmas. Happy Holidays and have a great New Year to all UHH. !

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Dec 24, 2017 16:25:38   #
CamB Loc: Juneau, Alaska
 
I had some trouble with LR and went online with Adobe through their chat room. I had to wait on line for 40 minutes before they got to me but when they did the service was great. Some back and forth discussion then the tech took over my computer. The mouse flashed around doing this and that for about ten minutes, we did a restart and MAGIC. Everything is working perfectly. If you try this don't do it unless you have the time to wait on line and don't get stressed. The Adobe people know what they are doing. Repeated the process on my daughters computer a week later for a totally different problem. Only ten minutes to wait. They took control and in just a few minutes she was up and running. Try it.
df389w wrote:
Lightroom fully powers off my computer when I'm in LR. This started @ one year ago so at the time I upped the power supply to 750 (whatever that means). This worked for the past year , now my computer is getting shut down by LR again. Only happens in LR and even with small transactions like editing or deleting photos. I'm ordering a more powerful power supply hoping this will help. I'm hoping one of our LR "gurus" will know if this is a LR problem or will have a suggestion on a solution.
My computer specs are as follows:
Lightroom 5.7.1
Windows 7
Ram 24GB
System 5TB on 3 drives.
USB attached Seagate 6TG external Hard drive Hub.
ADM iCore processor.

Thanks for your help.
Lightroom fully powers off my computer when I'm in... (show quote)

Reply
Dec 24, 2017 22:18:18   #
whitewolfowner
 
The only time you will need a larger power supply is if the total draw of the computer and the add ons that you for it have a power draw that is beyond the power supply's ability. There is no other reason to get a larger one.

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Dec 24, 2017 23:08:21   #
aellman Loc: Boston MA
 
df389w wrote:
Lightroom fully powers off my computer when I'm in LR. This started @ one year ago so at the time I upped the power supply to 750 (whatever that means). This worked for the past year , now my computer is getting shut down by LR again. Only happens in LR and even with small transactions like editing or deleting photos. I'm ordering a more powerful power supply hoping this will help. I'm hoping one of our LR "gurus" will know if this is a LR problem or will have a suggestion on a solution.
My computer specs are as follows:
Lightroom 5.7.1
Windows 7
Ram 24GB
System 5TB on 3 drives.
USB attached Seagate 6TG external Hard drive Hub.
ADM iCore processor.

Thanks for your help.
Lightroom fully powers off my computer when I'm in... (show quote)


I don't have a solution, but I very much doubt the problem is your power supply.

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Dec 25, 2017 05:46:38   #
Szalajj Loc: Salem, NH
 
rcdovala wrote:
I'm of the opinion that replacing the power supply with a larger one will not solve your problem. A 750 watt supply is a pretty healthy supply and I can't imagine needing anything larger. I'm running a computer that is as powerful as yours and I'm doing it with a 500 watt supply. I would be looking at software issues rather than replacing the power supply. Also, make sure that your heatsink is clean. A clogged heatsink can cause overheating issues which will cause the computer to shut down although I can't imagine that under these circumstances it would happen only while using Lightroom. Good luck with this one. You have a challenge ahead of you.
I'm of the opinion that replacing the power supply... (show quote)

Good point about the the heat sink. Also, instead of a stronger power supply, get a stronger cooling fan, or add another cooling fan.

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Dec 25, 2017 06:05:37   #
Szalajj Loc: Salem, NH
 
jeep_daddy wrote:
Unplug your computer, open up the case, and blow or vacuum out the case. If you get too much lint and dirt in there it can clog the vents that it needs to keep the CPU cool and the Power Supply cool. That happened to my old computer. I bought a new computer and then took the old one and blew it out and it's not shutting down any more. I'm still glad that I got the new computer because the old one was getting long in tooth, but if I had blown it out good I wouldn't have had to buy a replacement right away.
Unplug your computer, open up the case, and blow o... (show quote)

I forgot about dust bunnies clogging cooling vents on ALL computers.

Are there pets in the home? A dusty environment? A smoker in the house? Many factors can often contribute to a poor air circulation problem in computers.

Make sure that your computer is off, and preferably unplugged. Start by using your vacuum on all of the external vents before opening your computer. Compressed air, but NOT canned air will blow out the rest of the accumulated dust and hair or fur.

Find a friend with an air compressor and a nozzle who's willing to give you a hand.

Many carpenters have air compressors to run their nail guns. If they don't have the correct nozzle, that might make a great late holiday gift for them. Just make sure that you secure the computer case screws in something that won't blow away, or you'll be scrambling to find the ones that got away.

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Dec 25, 2017 06:13:04   #
Szalajj Loc: Salem, NH
 
df389w wrote:
Am considering uninstall and re-install of LR but since it was downloaded from the internet than I don't have a disk to re-install. How do I re-install ?--sorry not very computer capable.

Call Adobe, they'll send you a link to reinstall the software.

But I hope you take the effort to "CLEAN" your computer first. You may NOT need to reinstall any software.

If you did "UNINSTALL" and not delete the software, when you contact Adobe ask for a link for all 3 softwares; LightRoom, PhotoShop, and Bridge. They all come for the same single $9.99 per month fee, as long as you have enough hard drive space for them on your computer.

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Dec 25, 2017 06:27:04   #
Szalajj Loc: Salem, NH
 
rmalarz wrote:
Agreed, except for one small omission. Do the compressed air trick outside.
--Bob

Very sound advise, or you'll end up with dust and grime all over the place and it'll just compound the household cleaning. My boyfriend used to take the computers out onto our deck to do this.

Don't forget to vacuum all around where the computer normally lives, or you'll just end up suckling a whole new batch of dust and grime right back into your computer. A weekly or at least once a month cleaning around the computer, and at least a semi-annual internal computer blow out should keep your computer operating much happier.

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