silver Loc: Santa Monica Ca.

The problem that I had is unusual to say the least. There was a glitch that caused problems with the print dialogue box in Photoshop CS6. Apple said that they had never heard of this issue but I convinced them otherwise. I took my entire system into the Apple Store so they could see the result of upgrading the operating system and they were as mystified as I was. The only solution was to get a new hard drive, with the I Mac I actually had to get another computer. Once this glitch is in the hard drive you cannot get rid of it no matter what you try, believe me I tried everything with Apple, Epson and Adobe. When I said that I would never upgrade to a new version of the operating system I really meant that statement. Apple even agreed that it would be foolish to try that again. I am sorry that you feel slighted but your statement to me was really insulting, I don't make jokes about this issue. The first time this happened to me I couldn't print for 6 months until the problem was resolved with a new hard drive on my older Mac. With the I Mac Apple was gracious enough to admit that there was indeed a problem and they gave me another I Mac which is the one I have now. These things happen in the electronic age, no explanation can placate the frustration but in my case when the problem popped up the second time I knew exactly what to do and Apple agreed after I showed them the issue with the I Mac. Also backing up the system would not do anything for this issue because the glitch was in the hard drive and it would migrate into any way I tried to resolve the problem. I even tried partitioning the computer. but the issue migrated into the partition.

Sinewsworn Loc: Port Orchard, WA

Really? Apple just replaced the hard drive in my iMac. No charge.

silver Loc: Santa Monica Ca.

According to Apple in Santa Monica the hard drive in the I Mac I had was wired into the computer and could not be exchanged so they decided to give me a new computer. I of course wouldn't even consider denying Apple the pleasure of giving me a new I Mac.

burkphoto Loc: High Point, NC

There's some confusion about Apple Macs.

SOME models have all components soldered to the motherboard.

Others are just really hard to get into, and the labor isn't worth it unless you're the owner and the machine is out of warranty and you're both adventurous and good with tiny tools.

Still others are partially upgradeable with minimal effort.

When you buy a Mac, you need to look up the specifications and read the fine print very carefully. If you are buying a model with soldered RAM, or soldered SSD memory, you need to go ahead and load it up now if you think you will need it later!

Yes, it's pricier than it would be if you could add third party components, BUT, it is also tested thoroughly, and generally a lot more reliable. There are no sockets or pins to oxidize, get loose, or otherwise go bad. And NOT allowing users to open the case enables Apple to make notebook computer frames sturdier.

I once upgraded the RAM in a PowerBook G4 17". The Kingston RAM I bought had a design flaw that caused the screen of the Mac to develop strange colored vertical lines. They appeared, one by one, over time, and persisted. After about 34 of them appeared, I got really fed up with it and took it to an Apple Genius Bar. They sent it off to replace the screen, free of charge. The computer came back with a note that I should exchange the RAM, which they had removed. Kingston replaced it free.

silver Loc: Santa Monica Ca.

The corruption problem that I had is quite rare, the Apple people had never heard of this situation with upgrading the operating system causing a glitch in Photoshop CS6 where it caused a problem in the print dialogue box where you couldn't change the print media from Luster 260 to any other medium. This caused no end of problems for me. Epson, Apple and Adobe couldn't help at all, I literally tried everything to resolve the problem for at least 6 months. I finally found a savvy tech guy at Apple and he suggested that I try getting a new hard drive and starting from scratch. This was at least 8 years ago when I had the problem with a Mac Pro that I had at the time. I got a new hard drive and started from scratch and the problem was resolved as long as I didn't access anything from the original hard drive with the problem because the glitch would migrate from the old hard drive to the new one, and I also could not upgrade the operating system because that is what caused the problem to begin with. It was a real pain. for me to re load everything but the Apple tech person was a big help. When I had the same situation occur with a new I Mac I knew immediately that I needed a new hard drive to clear the problem. The tech people at apple told me that the hard drive couldn't be replaced on the I Mac I had and at first they tried to remedy the situation by trying to reprogram the hard drive, they wouldn't listen to me until I told them to check my history from the first issue with my old Mac Pro and after they looked at my history with Apple they decided to give me a new I Mac which of course cured the problem. Apple was very helpful over all. The I Mac I have now is working fine but I will never try to upgrade the operating system because thats the problem.