Pixma Pro 100 problem
Oct 28, 2017 11:46:33 #
Just purchased this printer and have used it 2 times. When I turned it on last night, the carriage started bouncing back and forth and then slammed itself to the far left- very hard. I turned it off and on, and it did the same thing. I am on a deadline and Canon support is closed on the weekends, so I thought I would ask you hoggers if this has ever happened to you, and if it is a simple fix, or a return. Thanks in advance.
Oct 28, 2017 11:59:46 #
Never happened to me but I would take out each cartridge and reseat it for starters.. as well as take a good look at each one.
Oct 28, 2017 12:02:04 #
I don't remember ever seeing mine do this, but maybe you should let it do it's thing. It may just be reinitializing itself.
Oct 28, 2017 12:03:26 #
Rodwil wrote:
Just purchased this printer and have used it 2 times. When I turned it on last night, the carriage started bouncing back and forth and then slammed itself to the far left- very hard. I turned it off and on, and it did the same thing. I am on a deadline and Canon support is closed on the weekends, so I thought I would ask you hoggers if this has ever happened to you, and if it is a simple fix, or a return. Thanks in advance.
Strange. Never happened to me. I would remove all the cartridges and see if anything looks out of place in there. Then take a look inside and see if there is anything loose or out of place. That's a very heavy machine to send somewhere, so I hope you don't have to pay shipping charges. You can get a new one for $130 after the rebate.
https://www.bhphotovideo.com/c/search?Ntt=canon%20pixma%20pro-100&N=0&InitialSearch=yes&sts=ps
Oct 28, 2017 12:04:50 #
I did “let it do it’s thing” but it did not correct itself. I will reseat the cartridges and hope that helps.
Oct 28, 2017 12:58:17 #
Oct 28, 2017 14:02:39 #
Oct 28, 2017 16:03:21 #
rgrenaderphoto wrote:
That looks like the solution. When I clicked on the link, I got the article and my Print screen. Odd.
Oct 28, 2017 17:16:16 #
jerryc41 wrote:
That looks like the solution. When I clicked on the link, I got the article and my Print screen. Odd.
That was odd, wasn't it?
Oct 28, 2017 18:46:02 #
I see that the strip is not connected on the right side. Problem is that I cannot access it. Bummer.
Oct 29, 2017 06:30:54 #
The print screen appearing is something that I noticed after switching to the Edge browser.
Oct 29, 2017 07:13:19 #
rgrenaderphoto wrote:
That was odd, wasn't it?
Yes, and, of course, nothing odd ever happens when using a computer.
Oct 29, 2017 07:13:46 #
Jrhoffman75 wrote:
The print screen appearing is something that I noticed after switching to the Edge browser.
I'm using Chrome.
Oct 29, 2017 07:17:53 #
Rodwil wrote:
I see that the strip is not connected on the right side. Problem is that I cannot access it. Bummer.
Bummer! The case is probably snapped together, so you might be able to take it apart with breaking it. Might. On the other hand, there could be screws on the bottom. Taking it apart can be very risky, though. It's like they add booby traps for owners who want to repair them. Tiny springs can go flying as you release something. You'll never find the springs, so it doesn't matter where they're supposed to go.
What exactly is that "strip"? Is it an electrical connection? To the print head? Google might have a solution.
https://www.google.com/search?q=connecting+print+cable+on+canon+pro-100&rlz=1C1CHBF_enUS716US717&oq=connecting+print+cable+on+canon+pro-100&aqs=chrome..69i57.11775j0j1&sourceid=chrome&ie=UTF-8
Oct 29, 2017 07:50:08 #
It’s a new printer. Don’t mess with it. Either arrange for a return to the seller or call Canon at 1-800-OK-CANON and arrange for repair.
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