Unable to renew Creative Cloud
Apr 13, 2017 01:56:24 #
Go into a chat session from the renew website tell them you want to give them more money but their system prohibits that, they will fix the problem pronto.
Apr 13, 2017 09:05:01 #
goraggio wrote:
Thanks, I have done all of this and tried all of the support options and cannot get anything of a response from Adobe. I do not see a
chat option or any email that I can use to contact a support person. The email that I got that notified me that my credit card needed to be changed (which I already knew) does not accept replies.
chat option or any email that I can use to contact a support person. The email that I got that notified me that my credit card needed to be changed (which I already knew) does not accept replies.
Is anyone really surprised at this: "...cannot get anything of a response from Adobe."? I have found that unless you are using Adobe's "latest & greatest" creation, their help with problems is only one step better than none. I am however that they are not more willing to help you get money to them.
Apr 13, 2017 09:15:11 #
JCam wrote:
Is anyone really surprised at this: "...cannot get anything of a response from Adobe."? I have found that unless you are using Adobe's "latest & greatest" creation, their help with problems is only one step better than none. I am however that they are not more willing to help you get money to them.
I've never had a problem getting excellent help from Adobe (at all hours of the day or night). They've even gone into my computer (with my permission) and fixed an issue with Lightroom (and a second time with Photoshop) where it wasn't playing nice with my computer. (and yes, my computer is behind 2 firewalls that I had to open a pathway so that they could get in). They solved each problem quickly (though the Photoshop issue was more troublesome and the first tech had to escalate it to someone else).
I've only gotten one bad tech there and as soon as I realized that he didn't know what he was doing, I (accidently ((wink)) lost him from the phone call and called back and got someone else. I also had gotten the first person's name (I always get their names for both security and for quality assurance) and reported him. The second person ( a girl) was spot on the issue and fixed it in minutes. I also called back and commended her to a supervisor.
Apr 14, 2017 00:23:23 #
JCam wrote:
Is anyone really surprised at this: "...cannot get anything of a response from Adobe."? I have found that unless you are using Adobe's "latest & greatest" creation, their help with problems is only one step better than none. I am however that they are not more willing to help you get money to them.
Actually I am surprised. My experience with Adobe is that when money is involved, i.e., me paying them, they are VERY responsive. ;)
I will also say that Adobe is a creative development company with a customer centric philosophy. There are various examples of this. But of course they want you to use the latest software. If your using older software, that has bugs that have been fixed in newer software, it is not logical that they or any company, would want to spend time on that. So I'm just saying, update to the latest version, if the bug is still there, then you can bitch about it. (To them I mean).
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