Glad that all worked out for the best, Cameta sound like a great place to due business.
I wonder if that would have happened (getting stuck) if it were a Nikon lens???
foathog wrote:
I wonder if that would have happened (getting stuck) if it were a Nikon lens???
It depends why it got stuck. That's what I'd like to know - the reason for the sticking.
sr71 wrote:
There are a lot of people that abuse whatever they bought, send it back to the company for replacement or repair for something that they broke by abuse, people nowadays don't take responsiblity for their own actions.
You are correct, but obviously in this situation it was not the case and if it was, there would have been more evidence pointing to that fact. Common sense and honesty is what is needed and obviously Tamron did not use it here and if it wasn't for Calmeta stepping in and helping the warranty would have been violated and the customer done wrong. Surely does not make Tamron look good here at all.
billnikon
Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
NJphotodoc wrote:
Thanks to all for your advice on how to get the Tamron off my D-7000. Cameta got the camera and lens and they were able to get them separated and then sent the lens to Tamron. Now for the fun part:
Tamron gave me an estimate of $180 to repair the lens (remember, the lens is still under warranty). Said the tab was bent and this was a sign of abuse. Spoke with Cameta and they said to call Tamron however Tamron wanted to speak only to Cameta (it gets better).
So, I made a conf call with all 3 of us. The Tamron rep said her tech felt this was due to some sort of abuse to the camera, however when she mentioned the bent tab, Chris from Cameta said it most likely got bent when it would not disengage. Next we found ourselves on hold as Ms. Tamron wanted to speak to her supervisor. After a few minutes, she got back on the call and told me that as a "courtesy", they would fix the lens at no charge. IMHO opinion, however, I think that having Cameta as my wing man for the call was certainly a deciding factor in Tamron's decision.
Waiting to get my repaired lens back and without having to pay $180. Tamron will send it to Cameta who will then test and send everything back to me. BIG thanks to Chris and the folks at Cameta for their help in resolving this. As I said previously, building a relationship with a reliable store store like Cameta is perhaps the best thing you can do as not only do you get excellent sales & service, but they back up their products and they do work with you to get problems like this resolved.
Thanks to all for your advice on how to get the Ta... (
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WILL you remount the lens and use it AGAIN on your camera?
Before I get it back, Cameta will receive it and they will mount it and test it. It is my primary lens when I travel and although I do have other lens (mostly Nikon prime lenses), I do like the versatility it offers. Plus, I understand that Tamron provides a 6-month warranty on repairs so if it fails again, they'll get it back.
My thinking is that this was such an unusual event that the repair team at Tamron will most likely look to ID and manufacturing defect and address it. I've found that once the manufacturer repairs / refurbishes an item, it rarely fails again. I know I'm an optimist but what other choice do I really have?
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