NJphotodoc Loc: Now in the First State

Thanks to all for your advice on how to get the Tamron off my D-7000. Cameta got the camera and lens and they were able to get them separated and then sent the lens to Tamron. Now for the fun part:

Tamron gave me an estimate of $180 to repair the lens (remember, the lens is still under warranty). Said the tab was bent and this was a sign of abuse. Spoke with Cameta and they said to call Tamron however Tamron wanted to speak only to Cameta (it gets better).

So, I made a conf call with all 3 of us. The Tamron rep said her tech felt this was due to some sort of abuse to the camera, however when she mentioned the bent tab, Chris from Cameta said it most likely got bent when it would not disengage. Next we found ourselves on hold as Ms. Tamron wanted to speak to her supervisor. After a few minutes, she got back on the call and told me that as a "courtesy", they would fix the lens at no charge. IMHO opinion, however, I think that having Cameta as my wing man for the call was certainly a deciding factor in Tamron's decision.

Waiting to get my repaired lens back and without having to pay $180. Tamron will send it to Cameta who will then test and send everything back to me. BIG thanks to Chris and the folks at Cameta for their help in resolving this. As I said previously, building a relationship with a reliable store store like Cameta is perhaps the best thing you can do as not only do you get excellent sales & service, but they back up their products and they do work with you to get problems like this resolved.

travisdeland Loc: deland, FL

Glad everything worked out-been following this thread. I appreciate you sticking with the posts. Thank you

Travis

Erik_H Loc: Denham Springs, Louisiana

Excellent! Cameta camera is a first rate organization. Glad to hear that they stuck by you.

Golden Rule Loc: Washington State

I'm glad for you and Cameta was a great mediator. Now, missing your camera is a different story....Hopefully, you have some kind of back up camera or low withdrawal symptoms feeding your photography hobby.

Rob Almeda Loc: Gaithersburg, Maryland

Cameta Camera is one of the best, if not the best.

mas24 Loc: Southern CA

I remember your previous post and I had a hunch it was the lens. They claim it was abuse? If you are mounting your Tamron to your camera with the same force as your other non Tamron lenses, perhaps some Tamron's aren't quite as durable. Turn gently with less force next time. You certainly don't want to experience another stuck lens to a camera, do you? Hats off to Cameta. Glad it had a happy ending. And you saved $180.

Architect1776 Loc: In my mind

Thx for the update and you seem to have it under control.

jerryc41 Loc: Catskill Mts of NY

It's good you had the backing of Cameta. I can understand the situation at Tamron - seeing a lens with a bent part. I look forward to your follow-up when you get the lens back.

MikeMck Loc: Southern Maryland on the Bay

Congratulations!

whitewolfowner

I have never used Calmeta before but they certainly are on my list as of now. Don't understand it but this seems to be the trend lately, companies trying to get out of their warranties. We as consumers are going to have to fight back and start making complaints to our attorney generals about this or it will just keep getting worse. I have two issues with warranty violations as of right now and are in the process of fighting them. I glad that Calmeta stepped in and defended you and retailers are going to have to let manufacturers know that if they are not going to honor warranties, then their products are leaving their shelves. And we Hoggs can let each other know when a company pulls this and and start boycotting them. My issues are with Onkyo and LG.

jerryc41 Loc: Catskill Mts of NY

I have always maintained that warranties exist for the benefit of the manufacturer. On the one hand, it's good advertising because it looks like they're standing behind their product. On the other hand, there are lots of loopholes built into every warranty, so they don't always have to do the repair.

In defense of Tamron, they received a lens with a bent pin. Abuse would seem like a good reason for that. Luckily, the seller - Cameta - was able to intervene and get the right result.

BudsOwl Loc: Upstate NY and New England

All's well that ends well.

whitewolfowner

There's an old saying and that is that the customer is always right and giving them the benefit of the doubt is always good business practice especially when they may really be right. Anyone can conjure up a scenario where they can wiggle out of a promise but one with integrity and honesty will not do this.

sr71 Loc: In Col. Juan Seguin Land

There are a lot of people that abuse whatever they bought, send it back to the company for replacement or repair for something that they broke by abuse, people nowadays don't take responsiblity for their own actions.

Big Bill Loc: Phoenix, AZ

That situation, where two companies each say the opposite about a problem, certainly isn't rare.
I am definitely glad you got it worked out to your satisfaction.
I'm sure most of us have similar stories, though not all with such good results.
I've never dealt with Cameta, but obviously they would be a good choice.