Tamron warranty work
Apr 12, 2012 12:12:31 #
A few weeks back i posted somewhere on here about taking a spill from my wheelchair and braking my lens. I was wanting to update you with the latest news. Last week i downloaded the paper work from tamron usa just to see if they would cover my lens under the warranty. i told them about me falling from my chair and that the lens jammed at full extension, the motor would try to close it but would not. Also in trying to close it manually the telelphoto collar started to free wheel.
I sent this off on ups thursday, they recieved it on monday and the response was fully covered by warranty. And no charge was imposed. they also said the turnaround time was three days, so i am expecting it back today or tomorrow. Just wanted to let you know about how they handled this and i was very pleased. I was epxpecting to have to pay for this.
WAY TO GO TAMRON!!!!
I sent this off on ups thursday, they recieved it on monday and the response was fully covered by warranty. And no charge was imposed. they also said the turnaround time was three days, so i am expecting it back today or tomorrow. Just wanted to let you know about how they handled this and i was very pleased. I was epxpecting to have to pay for this.
WAY TO GO TAMRON!!!!
Apr 12, 2012 12:22:32 #
Good news is always good. Always nice to hear when a company does right, plus it is also a good ad.
Apr 12, 2012 16:59:14 #
normanhall wrote:
A few weeks back i posted somewhere on here about ... (show quote)
Great news normanhall: I'm glad to hear that Tameron stood behind their product and that they are handeling the repair as quickly as they are. I for one will be looking forward to seeing your new pictures with the repaired lens. Glad you shared the news.
Apr 12, 2012 17:25:16 #
Apr 12, 2012 17:28:20 #
i have always liked tamaron, now i have another reason to. thanks for letting us know. when companies do right it is hardly recognized, when they do wrong all hell breaks lose.
Apr 12, 2012 17:43:06 #
I have used Tamron lenses because cheaper than most Canons and I have liked them. So glad to hear about how they took care of your problem. will keep buying Tamron lens as I need them. Thanks for the info
Apr 12, 2012 19:50:50 #
Tamron stepped up a notch in my book. That's great news. Hope you receive it soon and are out taking photos soon.
Apr 13, 2012 07:44:36 #
normanhall wrote:
I sent this off on ups thursday, they recieved it on monday and the response was fully covered by warranty. And no charge was imposed. they also said the turnaround time was three days, so i am expecting it back today or tomorrow. Just wanted to let you know about how they handled this and i was very pleased. I was epxpecting to have to pay for this.
WAY TO GO TAMRON!!!!
WAY TO GO TAMRON!!!!
Great! And it's nice that you publicized their coverage - and that you got back to us with the results.
Apr 13, 2012 07:56:43 #
Great to hear that there are still fine folks looking out for us.
I own a Tamron 18-270, thoroughly enjoy it.
Hope you didn't hurt yourself in the fall.
Have a great weekend sir.
I own a Tamron 18-270, thoroughly enjoy it.
Hope you didn't hurt yourself in the fall.
Have a great weekend sir.
Apr 13, 2012 09:01:10 #
Fred Stuckmann wrote:
Great to hear that there are still fine folks looking out for us.
I own a Tamron 18-270, thoroughly enjoy it.
Hope you didn't hurt yourself in the fall.
Have a great weekend sir.
I own a Tamron 18-270, thoroughly enjoy it.
Hope you didn't hurt yourself in the fall.
Have a great weekend sir.
Other than some embarrassment of having to have help to get up, all was fine for me. lol
Apr 13, 2012 09:05:16 #
Fred Stuckmann wrote:
Great to hear that there are still fine folks looking out for us.
I own a Tamron 18-270, thoroughly enjoy it.
Hope you didn't hurt yourself in the fall.
Have a great weekend sir.
I own a Tamron 18-270, thoroughly enjoy it.
Hope you didn't hurt yourself in the fall.
Have a great weekend sir.
the one i have is the 70-300 and love it. It is not a high dollar lens but it takes a great image.
Apr 13, 2012 09:06:41 #
sinatraman wrote:
i have always liked tamaron, now i have another reason to. thanks for letting us know. when companies do right it is hardly recognized, when they do wrong all hell breaks lose.
they have made me a repeat customer with their actions on this.
Apr 13, 2012 09:16:17 #
anyone own the 17-50 Tamron lens? if so what do they think of it?
Apr 13, 2012 10:28:05 #
I've always loved Tamron. Now, I love them more. Glad you weren't hurt and someone was there to help you.
Apr 13, 2012 11:26:00 #
brow3904
Loc: Upstate South Carolina
I had the same experience when I had a problem with my telephoto lens. I thought mine was out of warranty and called to ask about price for repair and they told me it was still lunder warranty and to send it and they would repair it. Very quick turn around and extremely satisfied.
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