Tamron Lens quality
Jul 15, 2015 22:57:43 #
rthompson10 wrote:
Ok need to delete this post because nobody is unde... (show quote)
I understand you situation and frustration.
Not all companies have excellent customer service. Some (people) don't even know what it is.
Good luck with the Canon purchase.
Jul 16, 2015 00:46:06 #
rthompson10 wrote:
I would expect some customer service. I would expect a quick reply that "We're sorry you had a bad experience, we have high standards blah, blah, blah" Is called customer service for a reason and responsiveness is one of the primary tenents of good customer service
That kind of customer service is becoming increasingly rare these days.
Jul 16, 2015 06:30:12 #
rthompson10 wrote:
So, after lots of analysis paralysis including ren... (show quote)
You sent the lens back to a retail store that will presumably send it to Tamron with their next shipment, and you expect a response from Tamron? I'd think it is the retail store that owes you a response asking if you want a replacement or refund.
Jul 16, 2015 06:37:49 #
rthompson10 wrote:
So, after lots of analysis paralysis including ren... (show quote)
Things like that happen. Return one lens and get its replacement. The Tamron 20-70 has a good reputation.
Jul 16, 2015 07:26:42 #
rthompson10 wrote:
Ok need to delete this post because nobody is unde... (show quote)
While I agree that the Tamron Company was not involved in this problem - a successful company understands that KEEPING a customer is at least as important - if not moreso - than getting new customers. A simple email response could make the difference between a lifelong customer versus one who saves up for Canon from now on...
Jul 16, 2015 07:35:46 #
BooIsMyCat
Loc: Somewhere
rthompson10 wrote:
So, after lots of analysis paralysis including ren... (show quote)
You don't mention what it was that you put in your email. Maybe Tamron didn't feel a need to respond based on the content of your email. Did you ask for some sort of response? Did you ask that Tamron do something specific?
If all you did was state that you returned the lens to the store where you bought it... what would you expect from Tamron - or any other company?
Jul 16, 2015 08:30:23 #
rthompson10 wrote:
I would expect some customer service. I would expect a quick reply that "We're sorry you had a bad experience, we have high standards blah, blah, blah" Is called customer service for a reason and responsiveness is one of the primary tenents of good customer service
Just bought a Toyota product here in Georgia ,Need a warranty work (paint) I didn't go back to Kentucky were the vehicle was made , just went to the dealer around the corner and they fix it ,THEN, toyota sent me a CSI survey and ask me if I was satisfied . :lol:
Jul 16, 2015 08:38:42 #
rthompson10 wrote:
So, after lots of analysis paralysis including ren... (show quote)
They're probably too busy answering other irate customers. LOL
Jul 16, 2015 08:47:26 #
rthompson10 wrote:
Ok need to delete this post because nobody is unde... (show quote)
I couldn't agree more with you. There is no longer such a thing as customer service. it's a lost art. I was in sales for almost 40 years and wouldn't have retained ANY of them if our customer service was poor. I once quit a company when I was getting poor reports from my customers. You invested in their product and it's faulty. you deserve a response......even if it's to say "we'll get back to you".
Jul 16, 2015 08:47:34 #
I'm looking for a time-line...
Leaving a response from the Tamron company aside,
How long since you took the parcel to the post office for return to the store? Have they even had time to let you know that it has been received?
Many stores have a specific procedure for returns, you need to get a return authorization first - does this store have a policy like that, and if so, did you follow that?
I'm sorry the product wasn't what you expected, but sometimes in our disappointment, we are our own worst enemy when it comes to getting things right. (Believe me when I say I speak from experience!!!).
Leaving a response from the Tamron company aside,
How long since you took the parcel to the post office for return to the store? Have they even had time to let you know that it has been received?
Many stores have a specific procedure for returns, you need to get a return authorization first - does this store have a policy like that, and if so, did you follow that?
I'm sorry the product wasn't what you expected, but sometimes in our disappointment, we are our own worst enemy when it comes to getting things right. (Believe me when I say I speak from experience!!!).
Jul 16, 2015 09:12:31 #
You can get the non-IS version here for under a grand...http://www.canondeal.com/hot-deal-ef-70-200mm-f2-8l-usm-for-925-ef-100mm-f2-8-macro-usm-for-376/
rthompson10 wrote:
So, after lots of analysis paralysis including ren... (show quote)
Jul 16, 2015 09:29:39 #
rthompson10 wrote:
So, after lots of analysis paralysis including ren... (show quote)
I think Tamron has been trying too hard to fix the creep on their lenses - the last one I bought was too tight also. But I had bought mine from one of those super sketchy places on EBay - so I was forced to sell it on eBay - ha ha I made a 100 bucks!!!!
Jul 16, 2015 10:02:04 #
jazzman1
Loc: South Of The Border
MT Shooter wrote:
First you say nothing about WHICH store you bought it from. 80% of the NYC stores are NOT authorized dealers and sell "grey market" products for which Tamron offers no warranty at all. Many of these items are also "seconds" that the factory sells off cheap with no warranty at all.
If you bought from a reputable AUTHORIZED dealer, then Tamron will back the lens 100%, no questions asked.
And yes, I am a Tamron Authorized Retailer and know of what I speak.
If you bought from a reputable AUTHORIZED dealer, then Tamron will back the lens 100%, no questions asked.
And yes, I am a Tamron Authorized Retailer and know of what I speak.
Thumbs Up Shooter. Some of the replies here on this site seem to make no reason or logic. Some folks just like to vent...on and on...about nothing.
Jul 16, 2015 10:03:15 #
Jul 16, 2015 10:05:18 #
rthompson10 wrote:
So, after lots of analysis paralysis including ren... (show quote)
I have always said you get what you pay for when don't purchase OEM. I stopped buying 3rd party lenses 40 years ago just to many issues crappie customer service and poor quality lenses in my opinion?
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.