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Oct 12, 2017 11:06:12   #
vino2nite
 
Two honest errors???: One that allowed me to order and then say they were out of stock/sold out (not truthful). The next time it was later accepting my order via an email stating it was entered, shipped, including tracking? Not a BAIT and SWITCH, just a BAIT and PULL THE PRICE, then later, BAIT AND CANCEL
 
Oct 12, 2017 11:12:13   #
Screamin Scott (a regular here)
 
vino2nite wrote:
Two honest errors???: One that allowed me to order and then say they were out of stock/sold out (not truthful). The next time it was later accepting my order via an email stating it was entered, shipped, including tracking? Not a BAIT and SWITCH, just a BAIT and PULL THE PRICE, then later, BAIT AND CANCEL

Have you been in touch with a supervisor yet? Let us know what happens, please.
Oct 12, 2017 11:15:51   #
jeep_daddy (a regular here)
 
Screamin Scott wrote:
There is a B&H rep here on the Hog. Maybe he can help...His name is Hershel. .


This has nothing to do with B&H. This was all from the online official Nikon Store. NOT B&H!
Oct 12, 2017 11:23:55   #
Screamin Scott (a regular here)
 
jeep_daddy wrote:
This has nothing to do with B&H. This was all from the online official Nikon Store. NOT B&H!

Sorry I saw that after I had posted...
Oct 12, 2017 11:24:20   #
Marionsho (a regular here)
 
jeep_daddy wrote:
This has nothing to do with B&H. This was all from the online official Nikon Store. NOT B&H!


I thought that he meant to contact Hershel for his opinion.
Oct 12, 2017 12:27:17   #
SusanFromVermont (a regular here)
 
lamontcranston wrote:
Bingo! There's the correct answer.

Considering the speed with which they called after the sale was apparently put through, I suspect it never got to the point of being shipped. Probably it meant the sale was cancelled and money being refunded. Whenever a tracking number is issued, it does not necessarily mean the item has shipped.
 
Oct 12, 2017 12:47:12   #
wolfman
 
SusanFromVermont wrote:
Considering the speed with which they called after the sale was apparently put through, I suspect it never got to the point of being shipped. Probably it meant the sale was cancelled and money being refunded. Whenever a tracking number is issued, it does not necessarily mean the item has shipped.


And even if it was shipped, they could stop the delivery.
Oct 12, 2017 13:35:08   #
Rich1939 (a regular here)
 
vino2nite wrote:
Two honest errors???: One that allowed me to order and then say they were out of stock/sold out (not truthful). The next time it was later accepting my order via an email stating it was entered, shipped, including tracking? Not a BAIT and SWITCH, just a BAIT and PULL THE PRICE, then later, BAIT AND CANCEL


Order entry, shipping information and tracking numbers are all computer generated.

"Not a BAIT and SWITCH, just not a BAIT and PULL"

This is all about a typo that if you had been lucky enough to get away with, good for you! You weren't that lucky, so now you want to cry over spilled milk.
Oct 12, 2017 13:44:53   #
Motorbones (a regular here)
 
I've had that happen on a couple of occasions with non-photography equipment. At least I wasn't charged for what I didn't get. I know it's aggravating, but considering a large company is having a fire sale on a limited number of a certain product pretty much translates into well, we're out of this but we can sell you that. It's a very commonly used practice and is especially used a lot going into Black Friday just before Christmas....
Oct 12, 2017 15:16:51   #
billnikon (a regular here)
 
camerapapi wrote:
This is not the Nikon of the 60's and 70's when Enhrenreich was the chief executive of the company. Things at the time were totally different.
I bought the F3 film camera and had issues with it, not that the camera was at fault, I was at fault. I sent them a letter since there was no Internet at the time. They called me on the phone to resolve my issues. It was all courtesies and I had to apologize because I was making a mistake in the handling of the camera.

Repairs at the time were also treated with the utmost care and respect. A call to the service department and the person answering the call was polite and would go out of his way to please the person who was calling. At the time, as you all could imagine, prices were considerably cheaper than they are now and still we had courtesies all the way. One day the company was sold and from Enhrenreich Optical Company became Nikon Corporation of America.

My problems with them began when I bought a faulty film camera, the Nikon F6006. The camera was using batteries as if there was no tomorrow and upon sending the camera for what I felt needed repairs I was advised that "everything was to specs." I could not believe it! I ended up sending a letter to the Chief executive (Japanese) and they gave me a new, more advanced camera.

Today, although Nikon gear continues to be of excellent quality when I need repairs I do not go to them. I prefer to send my cameras and lenses to APS (Authorized Photo Service) out of Morton Grove, Illinois. The quality of their repairs is top notch, they are courteous, knowledgeable and the prices are very competitive. They only repair Nikon cameras and lenses and offer warranty repairs since they are an authorized repair station.

All of their technicians are trained by Nikon. I am not associated with them and I receive no endorsement from them, I am simply a very satisfied customer.
Although I have been using Nikon cameras and lenses for more than 50 years and the quality remains excellent we are not receiving the treatment loyal customers should.

I have seen practically everything from Nikon but what you have just mentioned I could not even imagine in my wildest dreams.
This is not the Nikon of the 60's and 70's when En... (show quote)

I, on the other hand have received EXCELLENT service on repairs from Nikonusa.com. I give them a call, I ask for repairs, I ask for a prepaid mailing sticker for my Nikon product, they email me one to put on my box so shipping is free. And I get updates from Nikonusa.com until my product has been serviced. GREAT, GREAT, GREAT.
Oct 12, 2017 16:20:44   #
dennis2146 (a regular here)
 
Marionsho wrote:
You're right, it's not really "Bait & Switch", unless he buys it for the more expensive price. Most every time I go to Wally World, they do the bait and switch thing. The price on the shelf is lower than the price charged at the register. Most people won't catch it. They pay their overhead with the stolen money.Totally legal, because they will make it right if you catch them.
Marion


I go to Walmart quite often in three states. I have never seen what you are describing in any of their stores. Have you contacted the manager to inform him of the mistakes? You tell us you see this, "Most every time I go to Wally World", yet you continue to go. It must not be that bothersome. Then you tell us they pay their overhead with the stolen money. If they are indeed doing this it is not totally legal at all. How do you come by this information that they pay their overhead this way? Are you an accountant, tax attorney, somebody large in the financial world?

Just amazing you have this damning information yet continue to shop at the store, probably have not contacted the manager even once and definitely have not contacted the police or the local district attorney.

Dennis
 
Oct 12, 2017 17:43:03   #
jdedmonds
 
This isn't really a bait and switch. The $1099 price was obviously a mistake. The law is not clear on what happens when dealing with a mistake, and every case gets decided on its own particular facts. I'm a lawyer, and I wouldn't take this case (or, actually, one involving at least ten times the mistaken price) on a contingent fee basis. I think a judge (assuming bench trial and not a jury) would award you something for your troubles, e.g., an hourly rate, but not specific performance of the contract you thought you had. Every lawyer has an opinion and this is just mine.
Oct 12, 2017 17:49:18   #
jdedmonds
 
That doesn't make it "totally legal." It just removes the incentive to sue them. Some crusading customer might do just that, asking for exemplary (punitive) damages of a bazillion dollars. A big company would have significant exposure if there were a credible claim that it practiced deception, because way punitive damages are damages designed to hurt the company enough so that they won't do it again, and so that similar conduct doesn't appear with other sellers.
Oct 12, 2017 17:50:37   #
whitewolfowner (a regular here)
 
vino2nite wrote:
I ordered a D810 refurbished body from the Nikon Factory Store, but was having trouble with the links with the final purchase, so I called them directly. A rep said he would put me on hold to find out what the problem might be. After about 5 minutes, he said the offer was sold out and they had not had a chance to correct the site, so I voiced my disappointment in having to spend nearly 45 minutes trying to order it in the first place. Curious, I checked the site again and found the D810 back on the site with a different price. Within a few minutes of checking the 2nd time, I received an email stating that my purchase was going through showing my credit card was charged and a tracking # issued. Elated, I said to myself that Nikon was doing the right thing given all the bad press they have been getting. Some 2 hours later they asked that I call them where I expected them to ask if I was satisfied. Instead, they tell me that they will not honor the price and the camera will be returned on receipt. Yes...the price was extraordinary at $1099 which is why I responded to the offer, I call this BAIT AND SWITCH. Has anyone had a similar problem with Nikon? Am I right in believing that once the order was accepted and a tracking # issued that the sale is complete? Suggested recourse?
I ordered a D810 refurbished body from the Nikon F... (show quote)



Nikon USA is at it again. I, for one am not surprised. If I was you, I'd file a complaint against them with your attorney general if he is any good in your state. You have the email showing they sold you the camera for the price; seems they are legally bound to me. I'm glad you brought this stunt to everyone's attention, it's the only way we have, as consumers, to stop this what I consider illegal activity. Only shows that Nikon still hasn't gotten the message. Maybe a boycott is in order!
Oct 12, 2017 17:51:38   #
Screamin Scott (a regular here)
 
A lot of these cases are settled out of court under sealed documents with no one admitting any guilt. That is, provided it goes that far....
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