Ugly Hedgehog® - Photography Forum
Home | Photography Digest | Active Topics | Newest Pictures | Search | Login | Register | Help
Main Photography Discussion
Nikon Factory Store
If you would like to post a reply, then please login (if you already have an account) or register (if you don't).
Page: <<prev 1 2 3 4 5 6 7 8 9 next>>
Oct 12, 2017 07:50:41   #
Anandnra
 
jmvaugh wrote:
I’m guessing the fine print written by the Nikon Legal Team would win out....but that is pretty crappy to say the least. I remember years ago a local store posted an incredible deal on an item I was buying and when I took it to the register, the owner or manager sold it to me for the bargain price because that was the posted price. That store won my loyalty. It’s very sad that some weasle words in fine print wins out. Keep us posted on what happens- I hope you get the camera for $1099!

I’m guessing the fine print written by the Nikon L... (show quote)


Just a couple of weeks back I was at Lowe's (hardware store). There was an item that was listed at $64 with a sign on the pallet noting that it was on sale for $45 and would so ring up at the register. However at checkout when it still rang up at the listed price, the CSR investigated the matter and we looked at the sign and he promptly corrected the price at the register with an override to honor the price displayed on the stock. He then promptly removed the mistakenly posted sign on the stock to prevent further issues. That's just good business. Granted the magnitude of the error in Nikon's case is much higher, they still should have honored their erroneous price.
 
Oct 12, 2017 07:52:44   #
johnst1001a
 
Had a similar issue when I was buying my Canon D20 a number of years ago. I saw a very good price from one of the big camera stores, can't remember which now, who advertised the camera at about 75% of normal. I ordered it. I got the call us message back, at which point a person came on line and tried to sell me a whole bunch of other stuff, that if I refused he would cancel the camera order. I challenged him, claiming false advertising, and he finally said ok, then hung up. Of course I never got the camera. Fortunately no credit card charge showed up. Had it, I would have filed a complaint, and of course had my credit card company get the money back.

Beware deals that sound too good to be true, they usually are.
Oct 12, 2017 07:53:25   #
mleuck
 
Cancel the order and move on. You will not win and you will have wasted a lot of time and energy.
Oct 12, 2017 07:57:16   #
mikeroetex
 
vino2nite wrote:
Call me stubborn, but I'll continue to pursue given I was given false info the first time and received the email that the order was being shipped (with tracking #). Had they been up front with me from the beginning and not wasted a couple hours of my time, I would have accepted a compromise. They were not truthful and did not want to live up to their mistake in pricing. The 2nd promo was for $1999.95 from around $2449.

So you were annoyed at wasting a couple of hours of your time, how will you feel wasting more time to end up at the same place? Accept that a mistake was made, you were not able to beat the system and go buy one from B&H at customary prices.
Oct 12, 2017 07:58:28   #
billnikon (a regular here)
 
vino2nite wrote:
I ordered a D810 refurbished body from the Nikon Factory Store, but was having trouble with the links with the final purchase, so I called them directly. A rep said he would put me on hold to find out what the problem might be. After about 5 minutes, he said the offer was sold out and they had not had a chance to correct the site, so I voiced my disappointment in having to spend nearly 45 minutes trying to order it in the first place. Curious, I checked the site again and found the D810 back on the site with a different price. Within a few minutes of checking the 2nd time, I received an email stating that my purchase was going through showing my credit card was charged and a tracking # issued. Elated, I said to myself that Nikon was doing the right thing given all the bad press they have been getting. Some 2 hours later they asked that I call them where I expected them to ask if I was satisfied. Instead, they tell me that they will not honor the price and the camera will be returned on receipt. Yes...the price was extraordinary at $1099 which is why I responded to the offer, I call this BAIT AND SWITCH. Has anyone had a similar problem with Nikon? Am I right in believing that once the order was accepted and a tracking # issued that the sale is complete? Suggested recourse?
I ordered a D810 refurbished body from the Nikon F... (show quote)


Once again we have folks on this site reacting to ONE SIDE OF THE STORY. Guilty by default, shame on us all.
Oct 12, 2017 08:04:13   #
NoSocks
 
billnikon wrote:
Once again we have folks on this site reacting to ONE SIDE OF THE STORY. Guilty by default, shame on us all.


Amen. One side of the story is never enough.
 
Oct 12, 2017 08:20:17   #
Gitchigumi
 
Correct me if I am wrong... but, the "sale price", and your purchase, was initially shown as $1099, then updated to $1999? That is certainly a typo error... The zero and the nine are next to each other. Unfortunate, but also understandable. However, Nikon should still honor the lower price since they accepted the order at the time. It was their error and they should honor the deal. Just my $0.02 worth.
Oct 12, 2017 08:44:41   #
dpfoto
 
You wrote, "they will not honor the price and the camera will be returned on receipt.". That implies the camera has been shipped, and they want you to return it when you receive it?

If it were me, I would not return it. (1) They advertised it, (2) You ordered it. (3) They shipped it, (4) You receive it, (5) It's YOURS.

It would make an interesting court case. I'd love to be on THAT Jury!
Oct 12, 2017 09:02:32   #
camerapapi (a regular here)
 
This is not the Nikon of the 60's and 70's when Enhrenreich was the chief executive of the company. Things at the time were totally different.
I bought the F3 film camera and had issues with it, not that the camera was at fault, I was at fault. I sent them a letter since there was no Internet at the time. They called me on the phone to resolve my issues. It was all courtesies and I had to apologize because I was making a mistake in the handling of the camera.

Repairs at the time were also treated with the utmost care and respect. A call to the service department and the person answering the call was polite and would go out of his way to please the person who was calling. At the time, as you all could imagine, prices were considerably cheaper than they are now and still we had courtesies all the way. One day the company was sold and from Enhrenreich Optical Company became Nikon Corporation of America.

My problems with them began when I bought a faulty film camera, the Nikon F6006. The camera was using batteries as if there was no tomorrow and upon sending the camera for what I felt needed repairs I was advised that "everything was to specs." I could not believe it! I ended up sending a letter to the Chief executive (Japanese) and they gave me a new, more advanced camera.

Today, although Nikon gear continues to be of excellent quality when I need repairs I do not go to them. I prefer to send my cameras and lenses to APS (Authorized Photo Service) out of Morton Grove, Illinois. The quality of their repairs is top notch, they are courteous, knowledgeable and the prices are very competitive. They only repair Nikon cameras and lenses and offer warranty repairs since they are an authorized repair station.

All of their technicians are trained by Nikon. I am not associated with them and I receive no endorsement from them, I am simply a very satisfied customer.
Although I have been using Nikon cameras and lenses for more than 50 years and the quality remains excellent we are not receiving the treatment loyal customers should.

I have seen practically everything from Nikon but what you have just mentioned I could not even imagine in my wildest dreams.
Oct 12, 2017 09:08:34   #
Tom Daniels
 
I have a background in advertising. Technically according to American law they should honor the published price. But you can imagine companies now selling in so many places with so many problems and internet resources which are probably other suppliers to them...
well you get the idea. I don't drive myself crazy I just move on and forget about it.
Oct 12, 2017 09:18:29   #
SusanFromVermont (a regular here)
 
vino2nite wrote:
I ordered a D810 refurbished body from the Nikon Factory Store, but was having trouble with the links with the final purchase, so I called them directly. A rep said he would put me on hold to find out what the problem might be. After about 5 minutes, he said the offer was sold out and they had not had a chance to correct the site, so I voiced my disappointment in having to spend nearly 45 minutes trying to order it in the first place. Curious, I checked the site again and found the D810 back on the site with a different price. Within a few minutes of checking the 2nd time, I received an email stating that my purchase was going through showing my credit card was charged and a tracking # issued. Elated, I said to myself that Nikon was doing the right thing given all the bad press they have been getting. Some 2 hours later they asked that I call them where I expected them to ask if I was satisfied. Instead, they tell me that they will not honor the price and the camera will be returned on receipt. Yes...the price was extraordinary at $1099 which is why I responded to the offer, I call this BAIT AND SWITCH. Has anyone had a similar problem with Nikon? Am I right in believing that once the order was accepted and a tracking # issued that the sale is complete? Suggested recourse?
I ordered a D810 refurbished body from the Nikon F... (show quote)

I suspect that your problem is related to employees trying to cover their own errors. They did not catch the mistake right away, and were worried for their jobs! I agree with the OP who suggested contacting someone higher up the "pecking order". Sometimes it is possible to get help just by calling customer service and talking to someone different. This situation is one that will definitely require dealing with someone with more authority.

Print out all the communications stating the sale had been completed and shipped, also print a copy of your credit card statement showing the payment [and reimbursement]. You can black out parts like card number and other transactions, as long as it is clearly your account with that company. Write down what you remember of the telephone conversation saying the sale was cancelled. Include the date and approximate time of day, and the person's name if you know what it is. Having all of this in front of you when speaking to a supervisor will help. Plus you can offer to fax a copy to them.

Although it is entirely possible you will not get any satisfaction - getting the camera at that price - you may be able to get them to offer a different deal that is still a great savings. The D810 is a great camera and despite the aggravation you are experiencing, still worth a bit more effort to see what they will do for you. Maintain your composure, speak logically and politely while explaining what happened, but make sure you are speaking with someone who is in a position to do something. If they tell you it is a "business decision", you can respond by saying that such a decision should be to honor their completed sales at the advertised price. This is a case where they must decide between finances and good will! Not so easy.

Hope this helps.
Susan
 
Oct 12, 2017 09:35:55   #
Gspeed
 
You should definitely not accept that story. Ask to speak to a supervisor. Then ask to speak to their supervisor. Keep going up until you get to the person who can authorize that first price. Be respectful, but stick to the facts. Tell them your experience and why you expect them to honor it. Tell them about this forum and their reputation. Good luck!
quote=vino2nite]I ordered a D810 refurbished body from the Nikon Factory Store, but was having trouble with the links with the final purchase, so I called them directly. A rep said he would put me on hold to find out what the problem might be. After about 5 minutes, he said the offer was sold out and they had not had a chance to correct the site, so I voiced my disappointment in having to spend nearly 45 minutes trying to order it in the first place. Curious, I checked the site again and found the D810 back on the site with a different price. Within a few minutes of checking the 2nd time, I received an email stating that my purchase was going through showing my credit card was charged and a tracking # issued. Elated, I said to myself that Nikon was doing the right thing given all the bad press they have been getting. Some 2 hours later they asked that I call them where I expected them to ask if I was satisfied. Instead, they tell me that they will not honor the price and the camera will be returned on receipt. Yes...the price was extraordinary at $1099 which is why I responded to the offer, I call this BAIT AND SWITCH. Has anyone had a similar problem with Nikon? Am I right in believing that once the order was accepted and a tracking # issued that the sale is complete? Suggested recourse?[/quote]
Oct 12, 2017 10:14:34   #
lamontcranston
 
dpfoto wrote:
You wrote, "they will not honor the price and the camera will be returned on receipt.". That implies the camera has been shipped, and they want you to return it when you receive it?

If it were me, I would not return it. (1) They advertised it, (2) You ordered it. (3) They shipped it, (4) You receive it, (5) It's YOURS.



Bingo! There's the correct answer.
Oct 12, 2017 10:21:19   #
markjay
 
This is what happens with companies heading into bankruptcy.
Its also payback for their stupid US market/grey market warranty policies
Oct 12, 2017 10:43:18   #
RonM12
 
I wouldn’t consider this a bait and switch, it appears to have been an honest error. That being said, I don’t think It would have bankrupt Nikon to honor orders in the system. You know what they said, if something looks too “good” to be true, something is probably not right.
Page: <<prev 1 2 3 4 5 6 7 8 9 next>>
Main Photography Discussion
Home | Latest Digest | Back to Top | All Sections
Contact us | Privacy policy | Terms of use
UglyHedgehog.com - Forum
Copyright 2011-2016 Ugly Hedgehog, Inc.