question regarding B&H
Oct 13, 2017 20:10:29 #
Hershel wrote:
I'm truly sorry for the hardship you are encounter... (show quote)
Thank you Hershel for the info I will definitely be ordering again from B&H always had excellent customer service and assistance with everything I ordered in the past, as I said there was just one letter added to the number of the item ordered so I understood the error, it was when I was being told several times I received what I ordered and needed to email photos of the player that was upsetting when I kept telling the three different people it was not. I know when you reopen I will be issued a refund for item returned, I will call again Monday for help in getting another player. As I said before B&H customer service is the best
Oct 13, 2017 20:22:48 #
anotherview wrote:
You have experienced a runaround not typical of B&... (show quote)
I too have always had excellent service from B&H and I know this was just an error on their part, will be ordering from them again when they reopen after the holiday
Oct 13, 2017 20:24:00 #
sueyeisert wrote:
FYI B&H is closed I think they open in a week. There is someone working there who monitors this site. Someone here will know him. I've had excellent service from them.
thank you sueyeisert yes I knew they were closed for the holiday and will contact them again Monday
Oct 14, 2017 12:00:30 #
loperR
Loc: Medina ,Ohio
Fat Gregory wrote:
Not only is Helen a great Ambassador of Ugly Hedgehog Good Will... she is a nice person!
Adorama is lucky to have her and I’m sure B&H would snap her up given a chance. She helped me resolve a problem several years ago and every time I hang that lens, Helen gets a tip of my hat 🎩 .
Greg
Adorama is lucky to have her and I’m sure B&H would snap her up given a chance. She helped me resolve a problem several years ago and every time I hang that lens, Helen gets a tip of my hat 🎩 .
Greg
Oct 16, 2017 11:45:48 #
catgirl wrote:
Just wondering if anyone else has had a problem returning an item to B&H, I ordered a multi disk player upon reading some of the information on their site I decided to call them instead, SNIP
Re 693658850
Thank you for your order and this feedback. We regret your dissatisfaction. We've discussed this via email. We will refund your purchase price as soon as we receive and process the return. I am sorry there was any confusion regarding the item you wanted and the one you received and apologize for this inconvenience.
Oct 16, 2017 11:50:07 #
Hershel wrote:
SNIP Henry Posner our Director of Communications and Online Reputation Management and hopefully he can contribute in getting a satisfactory resolution to this issue.
Henry can be contacted at henryp@bhoto.com
Henry can be contacted at henryp@bhoto.com
Actually, it's henryp@bhphoto.com
Nov 24, 2017 03:59:38 #
regarding the problem I had with B&H and the DVD player, i did hear from Henry Postner (sorry last name spelling is off) and things were resolved the wrong one was returned for full credit and I purchased a different one. Always had good service from B&H that scenario was a one time problem, will still always deal with them
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