question regarding B&H: Just wondering if anyone else has had a problem returning an item to B&H, I ordered a multi disk player upon reading some of the information on their site I...

catgirl Loc: las vegas

Just wondering if anyone else has had a problem returning an item to B&H, I ordered a multi disk player upon reading some of the information on their site I decided to call them instead, after speaking to the salesperson and adding an HMDI cable I told him I already had the US plug adapter he then informed me that the one I was ordering wasn't the correct one, the salesman then assisted me in choosing another this one had the adapter and HMDI cable included he also said I may receive an invoice for the previous one but to ignore, so placed the new order etc. When the player arrived I opened the box to discover it was the one with the US plug and not the European one, I called them to let them know they had sent out the wrong one, it was a Samsung and the numbers were almost identical so a mix up on their part wasn't upset about that, what did upset me was the hoops I had to go through to get a return label, he told me I had to email them photos of the player showing the plug as I had been sent the correct one. I am looking at the plug and telling him no it was wrong it should have been the European one, anyway I sent them the emails then received a note saying resend Sunday as they were closed for the holiday, OK no problem sent it again on Sunday still no word from them so I called them again regarding the player, after being passed around to three different people giving them the same story finally the last one more or less said I had the right player the one that I ordered, after going back and forth he said he would email me a return label and credit my account when received, I asked him to just exchange it for the correct player was told he didn't think he had it in stock, I had already checked and it was on their website, asked him to mail the label as my printer wasn't working when checking my emails later there was the label for returning the player never did receive the one in the mail. lucky for me my neighbor was able to get my printer to work so I could print out the label and return it via UPS. The worst part is now the one that I should have received is now discontinued and I have to go through all this again ordering with the salesperson to make sure I get the right one. Sorry for the rant but it is so annoying to be told it was my fault when I know it wasn't

mas24 Loc: Southern CA

I have been purchasing items from B&H since late 2008. I've had minor problems with them regarding back ordered items on my invoice. The dates they claimed they would be available did not happen. However, they did send it. Better late than never. B&H in general has excellent customer service. If your situation is not resolved, I suggest that you get in contact with a uhh member, who has a connection to B&H, helping uhh members who have problems with B&H. I have not yet needed his assistance. Others replying can tell you how to get in contact with him. If necessary.

dcampbell52 Loc: Clearwater Fl

catgirl wrote:

Just wondering if anyone else has had a problem returning an item to B&H, I ordered a multi disk player upon reading some of the information on their site I decided to call them instead, after speaking to the salesperson and adding an HMDI cable I told him I already had the US plug adapter he then informed me that the one I was ordering wasn't the correct one, the salesman then assisted me in choosing another this one had the adapter and HMDI cable included he also said I may receive an invoice for the previous one but to ignore, so placed the new order etc. When the player arrived I opened the box to discover it was the one with the US plug and not the European one, I called them to let them know they had sent out the wrong one, it was a Samsung and the numbers were almost identical so a mix up on their part wasn't upset about that, what did upset me was the hoops I had to go through to get a return label, he told me I had to email them photos of the player showing the plug as I had been sent the correct one. I am looking at the plug and telling him no it was wrong it should have been the European one, anyway I sent them the emails then received a note saying resend Sunday as they were closed for the holiday, OK no problem sent it again on Sunday still no word from them so I called them again regarding the player, after being passed around to three different people giving them the same story finally the last one more or less said I had the right player the one that I ordered, after going back and forth he said he would email me a return label and credit my account when received, I asked him to just exchange it for the correct player was told he didn't think he had it in stock, I had already checked and it was on their website, asked him to mail the label as my printer wasn't working when checking my emails later there was the label for returning the player never did receive the one in the mail. lucky for me my neighbor was able to get my printer to work so I could print out the label and return it via UPS. The worst part is now the one that I should have received is now discontinued and I have to go through all this again ordering with the salesperson to make sure I get the right one. Sorry for the rant but it is so annoying to be told it was my fault when I know it wasn't

Just wondering if anyone else has had a problem re... (show quote)

Currently, they are closed through October 15th for the Jewish Holidays. They are not doing any sales, telephone or other person to person stuff until that is completed. Adorama may be similarly impacted. Hang in there for 6 or 7 days and it will be fine. If you are under a xdays support issue, be sure to document it with a dated email to them so that the "clock" stops on the deadline. This is the one downside of dealing with B&H and it is minor in the big picture.

fourg1b2006 Loc: Long Island New York

I've ordered from them in the past and never had a problem with them. With all the orders they must get, it's very likely that some orders are going to get screwed up. Unfortunately yours was one of them.

catgirl Loc: las vegas

dcampbell52 wrote:

Currently, they are closed through October 15th for the Jewish Holidays. They are not doing any sales, telephone or other person to person stuff until that is completed. Adorama may be similarly impacted. Hang in there for 6 or 7 days and it will be fine. If you are under a xdays support issue, be sure to document it with a dated email to them so that the "clock" stops on the deadline. This is the one downside of dealing with B&H and it is minor in the big picture.

yes I am waiting till after the holiday to try to reorder a different player, first time I had to return something have always been very pleased with my purchases etc and the help before, just felt this time I was getting the runaround

catgirl Loc: las vegas

fourg1b2006 wrote:

I've ordered from them in the past and never had a problem with them. With all the orders they must get, it's very likely that some orders are going to get screwed up. Unfortunately yours was one of them.

I understood the mix up as the players were almost identical in numbers just one letter added to the number, what upset me was they kept telling me I got what I ordered when I am looking at the plug and telling them it was not, also didn't understand the emailing photos etc, but of course I will be ordering from them again as I have always been happy with the service etc.

papa Loc: Rio Dell, CA

Both BHPhoto and Adorama are very reputable dealers with a long history. I, as well as many use them. They get the lion's share of the market on account of it, too.

sinatraman Loc: Vero Beach Florida, Earth,alpha quaudrant

You could have sent a pm to Herschel instead of venting in public. He is B+H official ambassador and problem solver on this site. If you ever have a problem with adorama contact Helen Later here on the hog.

sinatraman Loc: Vero Beach Florida, Earth,alpha quaudrant

OSTER.

catgirl Loc: las vegas

sinatraman wrote:

You could have sent a pm to Herschel instead of venting in public. He is B+H official ambassador and problem solver on this site. If you ever have a problem with adorama contact Helen Later here on the hog.

I guess I could have but also wanted to know if this was just an unlucky situation that I had or if anyone else had the same problems in returning merchandise, and this is a Jewish holiday would have been very insensitive of me to pm him

rpavich Loc: West Virginia

catgirl wrote:

I guess I could have but also wanted to know if this was just an unlucky situation that I had or if anyone else had the same problems in returning merchandise, and this is a Jewish holiday would have been very insensitive of me to pm him

Never never had problems no matter what the situation. They always take care of the customer as does Adorama.

Their policy is that you can return for a refund no matter what the cause, even if you just decide you don't like the merchandise.

I never get these sorts of threads...something's not right.

Quote:

Sorry for the rant but it is so annoying to be told it was my fault when I know it wasn't

5 bucks says it was and there is some element to this that's not being said.

HelenOster Loc: New York

papa wrote:

Both BHPhoto and Adorama are very reputable dealers with a long history. I, as well as many use them. They get the lion's share of the market on account of it, too.

Thank you! We appreciate your ongoing business and that you took the time to leave your feedback

sinatraman wrote:

OSTER.

That's me! Helen@adorama.com

Fat Gregory Loc: Southern New Jersey

Not only is Helen a great Ambassador of Ugly Hedgehog Good Will... she is a nice person!

Adorama is lucky to have her and I’m sure B&H would snap her up given a chance. She helped me resolve a problem several years ago and every time I hang that lens, Helen gets a tip of my hat 🎩 .

Greg

Mary Kate Loc: NYC

catgirl wrote:

Just wondering if anyone else has had a problem returning an item to B&H, I ordered a multi disk player upon reading some of the information on their site I decided to call them instead, after speaking to the salesperson and adding an HMDI cable I told him I already had the US plug adapter he then informed me that the one I was ordering wasn't the correct one, the salesman then assisted me in choosing another this one had the adapter and HMDI cable included he also said I may receive an invoice for the previous one but to ignore, so placed the new order etc. When the player arrived I opened the box to discover it was the one with the US plug and not the European one, I called them to let them know they had sent out the wrong one, it was a Samsung and the numbers were almost identical so a mix up on their part wasn't upset about that, what did upset me was the hoops I had to go through to get a return label, he told me I had to email them photos of the player showing the plug as I had been sent the correct one. I am looking at the plug and telling him no it was wrong it should have been the European one, anyway I sent them the emails then received a note saying resend Sunday as they were closed for the holiday, OK no problem sent it again on Sunday still no word from them so I called them again regarding the player, after being passed around to three different people giving them the same story finally the last one more or less said I had the right player the one that I ordered, after going back and forth he said he would email me a return label and credit my account when received, I asked him to just exchange it for the correct player was told he didn't think he had it in stock, I had already checked and it was on their website, asked him to mail the label as my printer wasn't working when checking my emails later there was the label for returning the player never did receive the one in the mail. lucky for me my neighbor was able to get my printer to work so I could print out the label and return it via UPS. The worst part is now the one that I should have received is now discontinued and I have to go through all this again ordering with the salesperson to make sure I get the right one. Sorry for the rant but it is so annoying to be told it was my fault when I know it wasn't

Just wondering if anyone else has had a problem re... (show quote)

A couple of years ago I had a problem. A couple of years ago B&H solved the problem.

jerryc41 Loc: Catskill Mts of NY

catgirl wrote:

Just wondering if anyone else has had a problem returning an item to B&H, I ordered a multi disk player upon reading some of the information on their site I decided to call them instead, after speaking to the salesperson and adding an HMDI cable I told him I already had the US plug adapter he then informed me that the one I was ordering wasn't the correct one, the salesman then assisted me in choosing another this one had the adapter and HMDI cable included he also said I may receive an invoice for the previous one but to ignore, so placed the new order etc. When the player arrived I opened the box to discover it was the one with the US plug and not the European one, I called them to let them know they had sent out the wrong one, it was a Samsung and the numbers were almost identical so a mix up on their part wasn't upset about that, what did upset me was the hoops I had to go through to get a return label, he told me I had to email them photos of the player showing the plug as I had been sent the correct one. I am looking at the plug and telling him no it was wrong it should have been the European one, anyway I sent them the emails then received a note saying resend Sunday as they were closed for the holiday, OK no problem sent it again on Sunday still no word from them so I called them again regarding the player, after being passed around to three different people giving them the same story finally the last one more or less said I had the right player the one that I ordered, after going back and forth he said he would email me a return label and credit my account when received, I asked him to just exchange it for the correct player was told he didn't think he had it in stock, I had already checked and it was on their website, asked him to mail the label as my printer wasn't working when checking my emails later there was the label for returning the player never did receive the one in the mail. lucky for me my neighbor was able to get my printer to work so I could print out the label and return it via UPS. The worst part is now the one that I should have received is now discontinued and I have to go through all this again ordering with the salesperson to make sure I get the right one. Sorry for the rant but it is so annoying to be told it was my fault when I know it wasn't

Just wondering if anyone else has had a problem re... (show quote)

Yes, hoops can be annoying. I bet a different person would have responded differently. When you have to go through hoops like this, the uncertainty of the outcome makes it all seem to drag out longer. And after all that, the unit you want isn't available. : (