question regarding B&H (Page 2): :sm12: :sm12: :sm12: Thank you! Always a pleasure to help!

HelenOster Loc: New York

Fat Gregory wrote:

Not only is Helen a great Ambassador of Ugly Hedgehog Good Will... she is a nice person!

Adorama is lucky to have her and I’m sure B&H would snap her up given a chance. She helped me resolve a problem several years ago and every time I hang that lens, Helen gets a tip of my hat 🎩 .

Greg

Thank you! Always a pleasure to help!

Musella Rose

B & H has been tremendously helpful and friendly to me over the years regarding product returns and exchanges. I actually feel guilty for troubling them! Since the first issue I had and they resolved so quickly and effortlessly, I've not considered buying elsewhere, even if the product is cheaper.

jonfrei

I have had nothing but exceptional customer service from B&H. I’ve received the occasional defective piece of gear, and I have placed orders wrong. They were always expeditious in getting things made right for me.

dcampbell52 Loc: Clearwater Fl

Musella Rose wrote:

B & H has been tremendously helpful and friendly to me over the years regarding product returns and exchanges. I actually feel guilty for troubling them! Since the first issue I had and they resolved so quickly and effortlessly, I've not considered buying elsewhere, even if the product is cheaper.

I purchase nearly everything from either B&H, Adorama or to a lesser degree Cameta and I live in Florida and have to have everything shipped. All have been terrific and bent over backwards. Adorama once shipped a bunch of stuff via FedEx/USmail to me and our local post office miss delivered it. While, technically, it wasn't Adorama's fault, they were prepared to reship the items at no extra charge. It turned out that the people who received the package of filters, lens hoods and caps, repackaged the contents and mailed them to me. However, when I called FedEx, they pointed at the US post office and gave me a phone number.. The number required a password/number to get in. When I got a live body at the post office and gave them the USPS tracking number, they swore it was labeled as delivered and blew it off. Adorama (through Helen, were ready to reship when the mail delivered the package from the people who got it in error). My point is that, now, I will pay the additional charge from Adorama, B&H or whoever for UPS/ or FedEx to handle it all of the way and keep the USPS out of the equation. And, because of Helen's help in this incident and B&H in others, they are my vender of choice. Having said that, I will use the local Best Buy, Walmart or whoever, if they have an item in stock and I need it immediately. I had a memory card usb transfer adapter that went bad and a lot of images on my cards to upload. I went to Best Buy because they had a card reader in stock and immediately available.

I retired from Nikon and had found that as a Nikon employee, I got a 10% discount on anything purchased through Nikon. It sounded great until I realized that I had to pay shipping and sales tax. I was living in Pennsylvania and sales tax was 7% and shipping was going to easily be 3% or more, so it was generally less expensive to purchase the same items through B&H or Adorama as there was no sales tax and shipping was free on anything over $40 or $50. Plus, they usually had packages with add on items that while inexpensive did usually add value.

1Feathercrest Loc: NEPA

dcampbell52 wrote:

Currently, they are closed through October 15th for the Jewish Holidays. They are not doing any sales, telephone or other person to person stuff until that is completed. Adorama may be similarly impacted. Hang in there for 6 or 7 days and it will be fine. If you are under a xdays support issue, be sure to document it with a dated email to them so that the "clock" stops on the deadline. This is the one downside of dealing with B&H and it is minor in the big picture.

The ubiquitous mis-use of "impact" to mean "affect" is assinine. We have become a nation of grammar morons.

anotherview Loc: California

You have experienced a runaround not typical of B&H customer service. Almost all others over the years have praised its service.

Let me suggest you write up your situation, as you did here, including written documentation and pictures. Then mail these items together to the physical address for B&H customer service. I believe you will have your concerns fully and fairly addressed.

Note: I am not a shill for B&H. I have just received excellent customer service from this retailer.

catgirl wrote:

Just wondering if anyone else has had a problem returning an item to B&H, I ordered a multi disk player upon reading some of the information on their site I decided to call them instead, after speaking to the salesperson and adding an HMDI cable I told him I already had the US plug adapter he then informed me that the one I was ordering wasn't the correct one, the salesman then assisted me in choosing another this one had the adapter and HMDI cable included he also said I may receive an invoice for the previous one but to ignore, so placed the new order etc. When the player arrived I opened the box to discover it was the one with the US plug and not the European one, I called them to let them know they had sent out the wrong one, it was a Samsung and the numbers were almost identical so a mix up on their part wasn't upset about that, what did upset me was the hoops I had to go through to get a return label, he told me I had to email them photos of the player showing the plug as I had been sent the correct one. I am looking at the plug and telling him no it was wrong it should have been the European one, anyway I sent them the emails then received a note saying resend Sunday as they were closed for the holiday, OK no problem sent it again on Sunday still no word from them so I called them again regarding the player, after being passed around to three different people giving them the same story finally the last one more or less said I had the right player the one that I ordered, after going back and forth he said he would email me a return label and credit my account when received, I asked him to just exchange it for the correct player was told he didn't think he had it in stock, I had already checked and it was on their website, asked him to mail the label as my printer wasn't working when checking my emails later there was the label for returning the player never did receive the one in the mail. lucky for me my neighbor was able to get my printer to work so I could print out the label and return it via UPS. The worst part is now the one that I should have received is now discontinued and I have to go through all this again ordering with the salesperson to make sure I get the right one. Sorry for the rant but it is so annoying to be told it was my fault when I know it wasn't

Just wondering if anyone else has had a problem re... (show quote)

jerryc41 Loc: Catskill Mts of NY

1Feathercrest wrote:

We have become a nation of grammar morons.

Yes, and moron that later.

cjc2 Loc: Hellertown PA

I have received nothing less than stupendous service from B&H, and Adorama as well. I wish all the folks I deal with were as good as they are.

sueyeisert Loc: New Jersey

catgirl wrote:

Just wondering if anyone else has had a problem returning an item to B&H, I ordered a multi disk player upon reading some of the information on their site I decided to call them instead, after speaking to the salesperson and adding an HMDI cable I told him I already had the US plug adapter he then informed me that the one I was ordering wasn't the correct one, the salesman then assisted me in choosing another this one had the adapter and HMDI cable included he also said I may receive an invoice for the previous one but to ignore, so placed the new order etc. When the player arrived I opened the box to discover it was the one with the US plug and not the European one, I called them to let them know they had sent out the wrong one, it was a Samsung and the numbers were almost identical so a mix up on their part wasn't upset about that, what did upset me was the hoops I had to go through to get a return label, he told me I had to email them photos of the player showing the plug as I had been sent the correct one. I am looking at the plug and telling him no it was wrong it should have been the European one, anyway I sent them the emails then received a note saying resend Sunday as they were closed for the holiday, OK no problem sent it again on Sunday still no word from them so I called them again regarding the player, after being passed around to three different people giving them the same story finally the last one more or less said I had the right player the one that I ordered, after going back and forth he said he would email me a return label and credit my account when received, I asked him to just exchange it for the correct player was told he didn't think he had it in stock, I had already checked and it was on their website, asked him to mail the label as my printer wasn't working when checking my emails later there was the label for returning the player never did receive the one in the mail. lucky for me my neighbor was able to get my printer to work so I could print out the label and return it via UPS. The worst part is now the one that I should have received is now discontinued and I have to go through all this again ordering with the salesperson to make sure I get the right one. Sorry for the rant but it is so annoying to be told it was my fault when I know it wasn't

Just wondering if anyone else has had a problem re... (show quote)

FYI B&H is closed I think they open in a week. There is someone working there who monitors this site. Someone here will know him. I've had excellent service from them.

Hershel Loc: New York City

catgirl wrote:

Sorry for the rant but it is so annoying to be told it was my fault when I know it wasn't

I'm truly sorry for the hardship you are encountering with this purchase. As you know we are closed for religious holiday observance and our business offices will reopen on Monday October 16 (Store and Customer Services will be open on Sunday the 15th). Please send the essentials of the problem along with the Order number to Henry Posner our Director of Communications and Online Reputation Management and hopefully he can contribute in getting a satisfactory resolution to this issue.

Henry can be contacted at henryp@bhoto.com

HERSHEL

Hershel Loc: New York City

sinatraman wrote:

You could have sent a pm to Herschel instead of venting in public. He is B+H official ambassador and problem solver on this site. If you ever have a problem with adorama contact Helen Later here on the hog.

Thank you for the vote of confidence and exalted title but just to set the record straight Henry Posner is our official Director of Communications and Online Reputation Management. He's a nice guy and he knows how much I like UHH and that it's the only forum I am a member of so he cuts me some slack here and lets me play in his sandbox. Make no mistake, "Henry's Da Man", and as the song in the James Bond movie says "Nobody does it better"

Thanks again.

HERSHEL

catgirl Loc: las vegas

jerryc41 wrote:

Yes, hoops can be annoying. I bet a different person would have responded differently. When you have to go through hoops like this, the uncertainty of the outcome makes it all seem to drag out longer. And after all that, the unit you want isn't available. : (

jerry the problem was the unit was available when ordered the salesperson was the one who suggested it and we were both looking at it at the same time me on line at the website, it was also still available 4 days after me calling them, and I was passed around to three different people, anyway waiting for the refund for that unit which will be when they return to normal hours, I will be ordering from them again as I like their service this was just an unfortunate situation

ebcobol

There is no doubt that mistakes can happen. However, because it doesn't happen to you, yet, doesn't mean it isn't the store's fault.

Hershel Loc: New York City

Hershel wrote:

I'm truly sorry for the hardship you are encounter... (show quote)

Correction. Make that henryp@bhphoto.com

I think it's time for a new keyboard.

Rab-Eye Loc: Indiana

sinatraman wrote:

OSTER.

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