Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

Not just for importing, but for raw format recognition, and since both use the same raw engine, the most current version of ACR is needed by both.

Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

It's not LR, which appears to be only several days old. It's the OS.

https://support.apple.com/en-us/HT203088

The D500 is not on the list of supported cameras for Yosemite

You need El Capitan 10.6.19 or later.

https://support.apple.com/en-us/HT205272

It's pretty bad when you apple boys need to get accurate support from a PC guy.

Seriously though, I do support both platforms. With the El Cap 10.6.19 upgrade you should have OS level support for the D500 raw files, provided the information on the Apple support page is accurate.

I did try the link in the first paragraph to navigate to the OS X El Capitan page, but it erroneously brought me to the Sierra page. Hmm . . .

Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

LR is probably fine. You need El Capitan 10.6.19 or later.

https://support.apple.com/en-us/HT205272

See my note to JD.

bdk Loc: Sanibel Fl.

I tried updating ACR a while back, I was having the same type of problem.
kept trying and trying. I turned the computer off, gave up. The next day it worked fine. did u turn it off and then back on?
its the only thing I can think up. Unless Adobe didnt update for your camera yet.....

jeep_daddy Loc: Prescott AZ

Who would have thunk....

Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

I had a sneaking suspicion . . .

With Windows all you do is go to the Nikon site and download the latest codec. But I've seen this before on Mac. . .

brucewells Loc: Central Kentucky

You did good, Terry. At this juncture, I would advise following Gene51's advice and doing the OS upgrade. I have never used Apple computers (except for a very short stint with an Apple //c in 1981), but I know it gets picky about OS versions for certain software (my son-in-law is constantly fighting with his). Try the OS upgrade and let us know how it goes. My curiosity is piqued now. :-)

teranz

Thanks Gene (and others fore and aft),

El Capitan has been replaced by Sierra, so I'm now in the process of upgrading to the latest version of Sierra.

When that's done and I've had another crack at everything....

I'll Be Back!

Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

Even better!

teranz

OK, well, that took awhile, and an initial take indicates it didn't solve the problem.

I think I'll just back off, avoid the obsession, and pick this up again in the morning.

Thanks for your help, everyone. The plot thickens!

Dngallagher Loc: Wilmington De.

I have a feeling that it is NOT Apple's raw converter that is the problem, but an issue with Lightroom...

Apple's raw converter, Apple Digital Camera Raw is needed for Aperture, Photos and other applications to be able to process raw images, but Lightroom and Photoshop do not use it, instead they use Adobe Camera Raw, in fact, Lightroom is Adobe Camera Raw with a database and a nice interface basically, so you can update the OS till the cows come home and it will not affect Lightroom's ability to convert files.

The current version of Lightroom is 2015.10 or 6.10 for the non CC version.

What version are you currently running?

That will determine what raw formats it can convert, and if your camera is not included (Which happens when new cameras come out until Adobe updates Lightroom) then your choice is either shoot in JPG, or to shoot in raw and convert using the free Adobe DNG converter which will then allow Lightroom to import and edit the resulting DNG files.

BTW - I shoot raw and convert all my NEF's into DNG within Lightroom prior to editing to eliminate the need for side car files and save a little disk space. I cannot see where there is any loss of information in the conversion.

bookreader

Use the NIKON software to load your images then try and transfer them into LR. This worked for me.

sthornton9

Updating Camera Raw will not update lightroom. You need to update lightroom.

Dngallagher Loc: Wilmington De.

tomcat

Are you on an older laptop? The current version of MacOS is Sierra, 10.12.5. Maybe that's part of the problem?