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Dead Nikon d500
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Jun 26, 2016 21:06:55   #
Bill_de Loc: US
 
DaveO wrote:
My D500 did not come with a bad battery,but I already had three from previous cameras. I did manage to put in a Watson that came with a previous package deal from another camera and it wouldn't work,of course. My point being that I could have put a questionable Nikon battery in the D500. I checked my batteries when the bulletin came out and Nikon sent me a replacement this week.


I was replying to a post a couple before yours. Your point is well taken.

--

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Jun 26, 2016 21:15:13   #
DaveO Loc: Northeast CT
 
[quote=Bill_de]I was replying to a post a couple before yours. Your point is well taken.


Just telling about my recent experience. By the way,Nikon sent me a shipping label for return of the old battery and then shipped the new one. Can't complain!

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Jun 27, 2016 05:45:57   #
avemal Loc: BALTIMORE
 
Would return. Too much for newbee.
I have the d500 with no issues.

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Jun 27, 2016 06:23:11   #
OnDSnap Loc: NE New Jersey
 
Bobnewnan wrote:
All was well, shooting away when it wouldn't focus (BB). Shutter wouldn't trip either. Top screen appeared normal, manual mode. Turned the switch off. Top screen remained ON but no shutter, no focus. Turned switch back on, camera still not responsive as in dead as a door nail. Removed battery, top screen went blank, reinserted battery and all was normal. Continued to shoot. Today, same occurrence but in aperture mode, removed and reinserted the battery, all worked fine.

Your opinion, do I ask for a new camera or ask for a repair? As a maintenance engineer I despise random failures!
All was well, shooting away when it wouldn't focus... (show quote)



Ever hear of a computer crashing? pretty much the same thing. It sucks, It happens...and has happened to me but on an older 7000, removed the battery, rebooted and went on about my business, never happened again going on probably 3 years. Nothing as of yet on my newer FF bodies, My guess if it's a common occurrence and enough complaints, it'll be fixed (like a software bug) with a firmware update. As a maintenance engineer... without random failures you may find yourself out of work.. :(

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Jun 27, 2016 06:25:23   #
avemal Loc: BALTIMORE
 
There is a Firmware up date. Check it out.

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Jun 27, 2016 06:58:56   #
mborn Loc: Massachusetts
 
Bill_de wrote:

The problem the OP is describing sounds like a known issue having to do with high speed Lexar sd cards. If your sd card has 2 rows of contacts they can cause the D500 to lock up. I had the issue and was probably as concerned as the OP. I took the advise I found on one of the trusted sites and bought a couple of SanDisk cards. I am also having no problem with a slower Lexar card that only has one row of contacts.

The XQD cards all work, Sony or Lexar.

Lexar and Nikon are working on the issue. The cards that caused my issue work fine in my D7200.

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br The problem the OP is describing sounds like a... (show quote)


I spoke with Lexar about this issue and yes They and Nikon are working on it. Lexar advice is to put a piece of tape on the bottom row of contacts and the card will work fine

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Jun 27, 2016 06:59:51   #
mborn Loc: Massachusetts
 
Bobnewnan wrote:
All was well, shooting away when it wouldn't focus (BB). Shutter wouldn't trip either. Top screen appeared normal, manual mode. Turned the switch off. Top screen remained ON but no shutter, no focus. Turned switch back on, camera still not responsive as in dead as a door nail. Removed battery, top screen went blank, reinserted battery and all was normal. Continued to shoot. Today, same occurrence but in aperture mode, removed and reinserted the battery, all worked fine.

Your opinion, do I ask for a new camera or ask for a repair? As a maintenance engineer I despise random failures!
All was well, shooting away when it wouldn't focus... (show quote)


Yes either or

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Jun 27, 2016 07:41:25   #
Elsiss Loc: Bayside, NY, Boynton Beach, Fl.
 
mborn wrote:
I spoke with Lexar about this issue and yes They and Nikon are working on it. Lexar advice is to put a piece of tape on the bottom row of contacts and the card will work fine


But will Lexar take care of the associated problem caused by the tape tearing off and jamming up the sd card slot with their recommendation? I would ask for a new camera body immediately. Let Nikon worry about it.

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Jun 27, 2016 09:19:08   #
camerapapi Loc: Miami, Fl.
 
If I were the owner I would want a new camera.

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Jun 27, 2016 09:51:18   #
Jim Ermer
 
I live in Florida, the lightning capital of the world,especially this time of the year. I have had to reset my D500 twice, with all the static in the air. I have similar situations with my other cameras down here, so not just a D500 problem in my case.

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Jun 27, 2016 09:54:21   #
Bill_de Loc: US
 
avemal wrote:
There is a Firmware up date. Check it out.


It has to do with language in menu, not camera lockup.

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Jun 27, 2016 09:55:28   #
cjc2 Loc: Hellertown PA
 
Unfortunately with electronics, and that's what cameras are today, this can and does happen. If it were mine, I would try to return it to the store I bought it from and exchange it for a new one. This is why I buy my camera bodies locally and in person. I have exchanged two brand new bodies within the first week on two recent occasions. In both situations, the store I purchased the items from took care of me without hassle as I am a good customer. The good news is that the exchanged bodies worked flawlessly. If it's too late to exchange, give Nikon Service a call and see what they suggest. Of course you must first try the stuff mentioned above and check, re-check and re-check your settings. I hope for the best for you as I know this can be very frustrating!

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Jun 27, 2016 09:59:10   #
CatMarley Loc: North Carolina
 
Bobnewnan wrote:
All was well, shooting away when it wouldn't focus (BB). Shutter wouldn't trip either. Top screen appeared normal, manual mode. Turned the switch off. Top screen remained ON but no shutter, no focus. Turned switch back on, camera still not responsive as in dead as a door nail. Removed battery, top screen went blank, reinserted battery and all was normal. Continued to shoot. Today, same occurrence but in aperture mode, removed and reinserted the battery, all worked fine.

Your opinion, do I ask for a new camera or ask for a repair? As a maintenance engineer I despise random failures!
All was well, shooting away when it wouldn't focus... (show quote)


Bad battery? I would get another battery before sending the camera back. Shipping is expensive.

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Jun 27, 2016 10:35:28   #
Bobnewnan
 
Thanks for your thoughts. Battery is good, cards are per the manual, I've written the store where I bought it and expect a reply when I get back to the U.S. If it happens again I'll try the reset to default buttons. Nice camera just not trustworthy at this point. I've had it 4 weeks.

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Jun 27, 2016 10:39:09   #
Rob Almeda Loc: Gaithersburg, Maryland
 
Reset the camera to its original settings. It happened to me too on my D7000 and I think it was due to the AutoFocusing settings, the reason why your shutter button.

doesn't go thru.
Bobnewnan wrote:
Thanks for your thoughts. Battery is good, cards are per the manual, I've written the store where I bought it and expect a reply when I get back to the U.S. If it happens again I'll try the reset to default buttons. Nice camera just not trustworthy at this point. I've had it 4 weeks.

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