Bobnewnan

All was well, shooting away when it wouldn't focus (BB). Shutter wouldn't trip either. Top screen appeared normal, manual mode. Turned the switch off. Top screen remained ON but no shutter, no focus. Turned switch back on, camera still not responsive as in dead as a door nail. Removed battery, top screen went blank, reinserted battery and all was normal. Continued to shoot. Today, same occurrence but in aperture mode, removed and reinserted the battery, all worked fine.

Your opinion, do I ask for a new camera or ask for a repair? As a maintenance engineer I despise random failures!

MMC Loc: Brooklyn NY

If your camera is under warranty ask for repair or a new camera if it is possible.

tdekany Loc: Oregon

If you haven't had it too long, I'd return it and purchase a new one. i'd hate to be without my camera. Sorry to hear, I am sure either way NIKON will take care of it (or the shop you purchased it from).

Apaflo Loc: Anchorage, Alaska

Definitely a new camera.

Mr PC Loc: Austin, TX

Computer repair guy here. I've had several Nikons and they go wonky sometimes. I have one of the first D500s and love it. Have you tried resetting to defaults? This has fixed weird stuff on 2 previous Nikons for me. Page 230 of the manual says to hold in on the Qual and The Exposure Compensation buttons for 2 seconds to restore the camera to factory defaults. Some combinations of settings don't play well together and this may do the trick for you. Pulling the battery won't have the same effect. Good luck!

BebuLamar

Nikon generally don't give you new camera but only fix it. The dealer may let you exchange for a new one in which case I would do this. The type of problem you have is difficult to verify if the problem is really fixed.

lamiaceae Loc: San Luis Obispo County, CA

Any report of an updated D500 Firmware needed or available?

robertjerl Loc: Corona, California

You need to ask?

My Canon 7DII messed up two of three frames on a burst, one 95% black the other 95% white, third frame fine but the falcon was out of frame by that time. Then when I went to check the menus to see if I had accidentally reset anything, like a really wild bracket setting, the main dial wouldn't work and I could not go from menu to menu, just up and down the current menu with the rear dial. Ten minutes later I turned it back on and everything worked fine for the rest of the day. It had 5 days left on the warranty and I live 21 miles from the Costa Mesa factory repair center. I went for a drive to Costa Mesa. They verified the three shoots and that it wasn't set on bracket but could not get it to do it again. They couldn't get the main dial too mess up either. So they cleaned, adjusted AF etc etc a complete check up and "tune up". And a new 6 month warranty. If it messes up again in the next 6 months I am off to Costa Mesa again.

They also had my 6D which was sometimes not auto focusing with three of my lenses, 2 Canon and 1 Tamron(mostly the tamron). Well it is nearly three years old and never serviced so I took it at the same time. They did a complete cleaning and adjustment, could not get it to mess up on the AF with any of their test lenses so just to be safe they replaced the contact board and reinstalled the firmware. All for the service labor fee of $197 (10% discount because I drove it over and picked it up) They recommended that I get the lenses serviced/checked if it happens again. Again, 6 month warranty on their work.

cmc65

Could you possibly have a bad battery?

mas24 Loc: Southern CA

Nikon had a battery swap not long ago because some D500s had ineffective batteries. And some had a problem with aftermarket batteries. Check the number on your Nikon battery and call Nikon to see if yours correct. I believe the correct one ended in #20.

Mac Loc: Pittsburgh, Philadelphia now Hernando Co. Fl.

I would contact Nikon.

DaveO Loc: Northeast CT

For the heck of it, I'd check the battery unless you're sure it's the one that came with the camera. I have three Nikons with the En-El15 and they replaced one for me. Easy enough to check.

http://www.nikonusa.com/en/Service-And-Support/Service-Advisories/h0ndzaip/EN-EL15-Rechargeable-Li-ion-Battery-Pack-Recall.html

Rob Almeda Loc: Gaithersburg, Maryland

Check your camera settings. If it was set to BBF and you did not use the AE/AF L button to focus, your shutter button wont response. Or your minimum focusing distance to the object is too close.

Bill_de Loc: US

D500s did not come with bad batteries. People that had an older version of the battery from another camera could swap it for free by showing proof of purchase for the D500. The issue was the charge not lasting as long as it should.

The problem the OP is describing sounds like a known issue having to do with high speed Lexar sd cards. If your sd card has 2 rows of contacts they can cause the D500 to lock up. I had the issue and was probably as concerned as the OP. I took the advise I found on one of the trusted sites and bought a couple of SanDisk cards. I am also having no problem with a slower Lexar card that only has one row of contacts.

The XQD cards all work, Sony or Lexar.

Lexar and Nikon are working on the issue. The cards that caused my issue work fine in my D7200.

--

DaveO Loc: Northeast CT

My D500 did not come with a bad battery,but I already had three from previous cameras. I did manage to put in a Watson that came with a previous package deal from another camera and it wouldn't work,of course. My point being that I could have put a questionable Nikon battery in the D500. I checked my batteries when the bulletin came out and Nikon sent me a replacement this week.