question re: 5 month old D7100 needs service: Hi all, The Nikon D7100 I bought in May has been acting erratically since I got it but I kept thinking it must be me. I often have to...

donnahde Loc: Newark, DE

Hi all,

The Nikon D7100 I bought in May has been acting erratically since I got it but I kept thinking it must be me. I often have to shoot in manual because I can't trust the aperture priority setting. Now the focus button won't move off center position and I'm getting some shutter lag that shouldn't be happening. Tonight in the middle of a Homecoming game I had to switch completely to my old (5-6 years old) D5100.

I've never returned anything to Nikon but since this is only 5 months old - bought from B&H - I'm wondering if I should return to Nikon or if I should just have the company I shoot for fix it. I have used this camera HEAVILY since May - for a wedding, bird/nature photography and over 40 sports events where I average 1000 shutter actuations per. In other words the camera probably has over 50K shutter actuations already.

How long does it usually take for Nikon to do a repair? Any experience with this?

Thanks!
Donna

Madman Loc: Gulf Coast, Florida USA

I returned my D7100 to Nikon after getting drenched by rain. I shipped it on a Monday, had it back the following Thursday. It works perfectly now.

I would suggest that you return yours to Nikon also. All the paperwork can be done online.

LoneRangeFinder Loc: Left field

First try resetting to the factory default. Often we inadvertently change a setting that has ramification for how the camera responds.

donnahde Loc: Newark, DE

Madman wrote:

I returned my D7100 to Nikon after getting drenched by rain. I shipped it on a Monday, had it back the following Thursday. It works perfectly now.

I would suggest that you return yours to Nikon also. All the paperwork can be done online.

Thank you. Very helpful. And MUCH FASTER than with my company.

donnahde Loc: Newark, DE

LoneRangeFinder wrote:

First try resetting to the factory default. Often we inadvertently change a setting that has ramification for how the camera responds.

Thanks for your input. I did that a number of times after I first got it because I would make changes and have issues and not know what I did so back to factory resets it would go. This time I know that won't help because the same settings give inconsistent results under the exact same conditions.

Bobbee

I have returned Cameras to Nikon. My experience is 2-3 weeks.

I have a D7100 and I am experiencing the issue in A mode where with a flash the shutter speed is all over the place. To the point it shoots so slow the pictures are very blurring, not useable. The conditions do not warrant a tripod. the cameral had to be put in manual mode also. I have three more weddings for this year and then the camera goes in for repair. It is my assistants camera.

avemal Loc: BALTIMORE

Maybe it is on the LOCK mode.

Mark7829 Loc: Calfornia

donnahde wrote:

Hi all, br br The Nikon D7100 I bought in May has... (show quote)

Send it back to Nikon. The service request forms can be found on line. In the comment section - add that you would like the work expedited and actually give them a target date for a return. Include that comment with the camera when you send it in for service. It can be done in a week. Their work is very good and they guarantee that not only is the camera repaired but ALL functions are back at factory settings and have been certified.

spdmn54 Loc: Avon Lake, Ohio

Definitely send it beck to Nikon. Even with that high of a shutter count they will honor the warranty.

Bobbee

avemal wrote:

Maybe it is on the LOCK mode.

Explain, searched. Nothing relevant.

Bobbee

I was just in the D7100 PDF and was looking at the flash settings adjustments. When you press the lightning bold for flash. Settings are supposed to appear on the screen so you can set setting depending on your shooting mode. Pressing mine does nothing. I rented another D7100 to replace my D200 which is showing an 'ERR' message. When I do this with that camera the settings appear in the window. Camera is 2 months old. Going in for a physical.

jerryc41 Loc: Catskill Mts of NY

donnahde wrote:

I'm wondering if I should return to Nikon or if I should just have the company I shoot for fix it.

Definitely have Nikon do the repair. If someone else works on it, that could void the warranty.

mborn Loc: Massachusetts

Return to Nikon for repair It should be covered by warranty
Very easy to do on line use it all the time when some item needs repair

donnahde Loc: Newark, DE

Bobbee wrote:

I have returned Cameras to Nikon. My experience is 2-3 weeks.

I have a D7100 and I am experiencing the issue in A mode where with a flash the shutter speed is all over the place. To the point it shoots so slow the pictures are very blurring, not useable. The conditions do not warrant a tripod. the cameral had to be put in manual mode also. I have three more weddings for this year and then the camera goes in for repair. It is my assistants camera.

YES!! I've had the same experience shooting at Homecoming dances and at a wedding. I'd only gotten the camera a day or two before the wedding so I figured it was user error. And I was going bonkers last week having the same issue at the dance. Thanks, something else I can put on the list when I send it in. Dang! I should have returned to B&H right away but our busy season was starting..... Now I know I need to use my D5100's for tonight's dance. Thanks much for chiming in. Now I KNOW I'm not crazy.

donnahde Loc: Newark, DE

jerryc41 wrote:

Definitely have Nikon do the repair. If someone else works on it, that could void the warranty.

Very good point that I hadn't considered. Thanks!