Posts for: HelenOster
Nov 9, 2017 09:27:53 #
amfoto1 wrote:
Adorama offers a 90 day warranty on their used gear, I believe. I'm sure they say so somewhere on their website.
SIX MONTHS warranty on a D-rated item
amfoto1 wrote:
Adorama and others offer those extended warranties, but I'd never bother buying one. Waste of money, IMO.
The least expensive one costs $12:95 for 2 years cover....
Nov 9, 2017 08:20:18 #
camerapapi wrote:
You failed to mention what lens you want to buy. A... (show quote)
A SIX MONTH warranty, actually. And our 2-year New Leaf warranties for a used lens start from $12.95
Nov 9, 2017 00:40:17 #
wjones8637 wrote:
I am looking fr a new lens and have checked two in... (show quote)
Please pm or email me: Helen@adorama.com with the SKU# and I'll be able to tell you. But you have at a minimum 6 months warranty which includes a 30-day returns period.
In addition, we do sell warranties for used items, and I don't think we charge anything like $130!
Oct 26, 2017 13:31:31 #
Thanks so much Dave for taking the time to post - and I'm really glad I was able to help resolve your issue.
Oct 9, 2017 08:49:04 #
Fat Gregory wrote:
Not only is Helen a great Ambassador of Ugly Hedgehog Good Will... she is a nice person!
Adorama is lucky to have her and I’m sure B&H would snap her up given a chance. She helped me resolve a problem several years ago and every time I hang that lens, Helen gets a tip of my hat 🎩 .
Greg
Adorama is lucky to have her and I’m sure B&H would snap her up given a chance. She helped me resolve a problem several years ago and every time I hang that lens, Helen gets a tip of my hat 🎩 .
Greg
Thank you! Always a pleasure to help!
Oct 9, 2017 06:16:03 #
papa wrote:
Both BHPhoto and Adorama are very reputable dealers with a long history. I, as well as many use them. They get the lion's share of the market on account of it, too.
Thank you! We appreciate your ongoing business and that you took the time to leave your feedback
sinatraman wrote:
OSTER.
That's me! Helen@adorama.com
Sep 18, 2017 12:15:06 #
Mustanger wrote:
Helen, things like this response to a customer make me want to be one too! I have bought from you before, back in the film camera days and now have you number one on my Christmas shopping list! Just because of your great response here. Talk to you soon! Walt
I'm always glad to be of service!
Best wishes
Helen
Sep 18, 2017 06:57:12 #
Jakebrake wrote:
... I went to Adorama's web site, another of my 'go too's, and viola' they had the lens in stock.....
...... Hats off to Adorama and B&H for the stellar service and laser fast shipping. It's no wonder these two giants in the photography industry are, what they are. EXCELLENT!!!
...... Hats off to Adorama and B&H for the stellar service and laser fast shipping. It's no wonder these two giants in the photography industry are, what they are. EXCELLENT!!!
Glad to see that we were able help and supply your 'gear fix' when needed!
Thank you for your kind words and for taking the time to share.
Best wishes
Helen
Aug 22, 2017 12:27:11 #
ViewPoint wrote:
Why should I contact you
So that I can address the issue - that is why you posted here, right? So that the person / people responsible can be reprimanded?
ViewPoint wrote:
About these particular members of staff? I don't know, until I can establish who they are.I am the only person who ever complained?
Neither of them was the Store Director or his assistant - I already checked.
Aug 22, 2017 10:45:13 #
ViewPoint wrote:
Tried to sell older equipment and it was dispareged by YOUNG clerk and I left
Called and spoke with manager and he said the job of the clerk is to diminish the value
of any offered equipment!!!!!!
BEWARE
Called and spoke with manager and he said the job of the clerk is to diminish the value
of any offered equipment!!!!!!
BEWARE
Please email me: Helen@adorama.com - it would be helpful if you can tell me the date and time you came into the store, and a brief description of both people you spoke to.
thank you.
Aug 19, 2017 14:54:14 #
Tet68survivor wrote:
Well as an Amateur, my very first question would be, "Why is such a new expensive camera refurbished"?
Refurbs can have simply been pulled from the production line if something appears faulty, or if they haven’t passed the final inspection. Most of the time it is a very minor issue that needs correcting, nevertheless, once it is pulled from the normal flow of production, it gets flagged as a refurbished model, so you may get a unit straight from the factory that has never been used. (I have three myself, and for sure they were all factory-fresh, as it sounds the OP's is)
A refurb may also be an ex-store demo, possibly used in field tests or sales displays, or it may have been ordered in error and returned to the retailer (who can't then sell it as 'new' so it has to be sent back to the manufacturer for refurbishment).
Jul 26, 2017 13:03:14 #
sirlensalot wrote:
Herschel is a rock star at B&H. Helen at Adorama as well.
Thank you - EXACTLY what I tell my kids....very nice to have it affirmed here on UHH......
Jul 26, 2017 11:40:09 #
jessie2004 wrote:
That's good to hear, Jessie.I too have been a loyal customer to B&H and Adorama. I had a similar experience with Adorama and everything turned out perfect.
jessie2004 wrote:
Both have great customer service.
Thank you! I believe that although we are competitors in business, when it comes to serving customers, we share a common vision and goalBoth have great customer service.
Jul 26, 2017 08:43:11 #
MarcH wrote:
Just to reiterate the above
I have been a loyal customer to both B&H and Adorama for at least 25 years
Both are great and their customer service is superb.Any occasional problem i have had with either has been resolved without any diffuculty
Two great organizations
I have been a loyal customer to both B&H and Adorama for at least 25 years
Both are great and their customer service is superb.Any occasional problem i have had with either has been resolved without any diffuculty
Two great organizations
Thank you! To hear that Adorama Camera has had the privilege to serve you well for 25 years is a great honor.
Jul 25, 2017 09:04:07 #
flyguy wrote:
Thanks for sharing the great experience in dealing with them --- they and Adorama are my go to sources and I can't say enough good things about my dealings with either of them. 
That was indeed great customer service from B&H - and thank you so much for acknowledging Adorama Camera up there alongside them