Let me start out by saying that of the major photography vendors, Adorama has always been my goto prior to this incident. And I'm not saying that they won't be in the future, but.... well, read on. On Apr 27th, I ordered a Sirui T-2205X tripod from Adorama through Amazon. Prior to placing the order, I went to Adorama's website and investigated the tripod a little more since the sale was through them and not actually sold by Amazon. The price was very competitive and I saw from the product page on Adorama's website that there was a 6-year Sirui warranty. It was shipped directly from Adorama and arrived in only 3 days. After examining it, I requested and received an invoice from Adorama, necessary for product registration, which I did online via the Sirui website. Lo and behold, yesterday, I received an email from Sirui stating that Adorama is not an authorized-seller of Sirui products and the note further suggested that I return the product and purchase from an authorized seller to receive warranty coverage. I immediately went to the Adorama website and went into chat mode. Chat is with a sales representative and he/she acknowledged a lack of knowledge about the issue but agreed from their webpage that a 6 year factory warranty is more than just implied. As suggested by chat, I then called Adorama customer service and explained my concern. He asked if there was a problem with the tripod and I said, "no, I expected the warranty, which apparently isn't available because you aren't an authorized seller?" I then told him about the email I had received and I think he sounded genuinely surprised, especially after I read the email to him. He then asked that I forward the Sirui email to him and that he would personally look into the situation and get back to me within two days, which is COB tomorrow, May 9th. Wouldn't you think that a major photography merchandise seller would know if it's an authorized seller or not? I hope this all gets resolved favorably or else, the tripod simply gets returned. I know due diligence is the buyer's responsibility, but this was (still is) a complete surprise. I'll follow up later with what happens .....

Currently in process with Adorama and I’m a little frustrated.

The preshipping discussion upon receipt changed to “used prices decreased—not reflected on their wed site, gave me total pricing but would not share the ratings or details by item “

Became very much take it or else, so I did

Says shipped the used item I wanted to me, but no confirmed tracking number or carrier and presently late

Based on reputation, I think it will end okay, but my experience is they obviously have upper hand once you ship your items

I’ve bought from them with very good service so may be anomaly

.......you should really consider Adorama. Here's what I say about it in my book that will be released next month through Amazon, "What You Should Know About Buying & Selling Tavel Cameras (by Steve Frankel):"

"Another practice some afflicted with G.A.S. will engage in, is to buy a new camera right before a cruise from retailers such as Adorama or B&H that offer no-questions-asked return privileges for 30 days or more, and then return the items that don’t prove to be better than their old gear immediately after the cruise.

Adorama’s VIP 360 Plan costs $50 a year, but offers free two-day delivery, a 60-day extended return plan with free return shipping, and a year of drops-and-spills insurance. What more do they have to do to encourage what I call, “trial purchases?”

Adorama knows that anyone who will pay $50 a year for these services is a customer they want to capture as their own.....