Imagemine wrote:
Thanx much
I assume you purchased your lens from B&H. CameraQuest is a very small company owned by Stephen Gandy. If you didn't purchase the lens through them I'm not certain they will be willing to take it in for repair. They are not a repair shop anyway. They are an authorized Voigtländer distributor/dealer in the United States. I have three lenses from them. How old is the lens and what seems to be the problem with it.
This is from CameraQuest's site regarding warranties. They indicate that lenses not purchased from them should be sent to the authorized dealer from which they were bought. Voigtlander USA repairs are done thru the authorized dealer that sold the product.Official Cosina Voigtlander USA Distributor Since 2003
CameraQuest has been an official Cosina Voigtlander Distributor for the US Market since 2003. CameraQuest has the support of the Cosina factory, including access to the newest Voigtlander products, parts, and expertise to repair Voigtlander products.
Voigtlander USA Warranty:
New Cosina Voigtlander USA Products are guaranteed one year from the date of shipment to you. The warranty covers parts and labor, NOT shipping or insurance which is the owner's responsibility. Owners pay shipping and insurance on warranty repairs. The shipping liability is with the shipper and their insurance. If anything is damaged or lost in shipment, it is the owner's responsibility to deal with the insurance and or the shipper (USPS, FEDEX, UPS etc...). The Voigtlander USA warranty extends to the original purchaser only.
The warranty includes:
Defects in materials
Workmanship
Mechanical working order
Not included: Anything dropped or otherwise damaged by ANY sort of accident or abuse. The warranty is void IF, in our opinion, the item was damaged by a previous repair attempt.
For CameraQuest direct sales including shop.cameraquest.com: All you need for warranty repair for Voigtlander products bought from CameraQuest is your receipt or order number.
For CameraQuest supplied Voigtlander dealer sales: You must supply the dealer receipt, which we will verify for warranty repairs.
Rush repairs are not possible.
Foreign Voigtlander sales from foreign dealers (grey market) or none authorized sellers are not eligible for Voigtlander USA warranty repair.
Most Voigtlander warranty repairs will be shipped back within 4-6 weeks after receipt.
Voigtlander USA repairs are done thru the authorized dealer that sold the product.Please describe the problem by email to CameraQuest@earthlink.net to confirm attention is needed. Please include all emails with the repair item.
MAILING ADDRESS:
Stephen Gandy
1336 N Moorpark Rd, Box 184
Thousand Oaks, CA 91360-5224