Reuss Griffiths wrote:
Amazon is frequently a topic for discussion on this forum and generally not viewed kindly, with many better options from other companies. I have always like using Amazon because generally their prices are reasonable, and they literally carry everything, and I've always had good experiences dealing with their customer service. But I recently made a terrible decision on a purchase from Amazon and feared the worst.
I have breathing issues which affect how far and fast I can walk. I can get almost anywhere I wish but at a pace with many delays to catch my breath. I've been on supplemental O2 for 3 years. To be able to get to places and see things that have generally been realistically beyond reach, I bought an electric mobility scooter for $650 total including $60 for shipping from a third-party seller. It's a small, light-weight vehicle which can be carried in the back of your car and used both indoors and out and is capable of going on most flat surfaces and moderate hills. I purchased one from a company called E Wheels. When I assembled it (fairly simple) it beeped and did not work. There are 3 main separable components, front control/wheels, rear wheels/motor and battery. An on-line video indicated this was because there was a problem in the front, controls section.
When I tried to contact the company, I got a recorded message to leave a message and they would call me back. Over the next week, I called at least 50 times with no response. I complained to Amazon and they tried to call them with the same outcome. They communicated with them via emails. By that time I wanted to return the scooter and have nothing further to do with them. I checked with Fed Ex and it would cost me $481 to send it back. Amazon requested that the pay for the seller par for the return of the scooter and refund my money. The company did not respond. I'm thinking I'm out $650 and have nothing to show for it. To my surprise, Amazon refunded me the full amount and told me to keep the scooter and I could do anything I wanted with it. I never expected they would refund that kind of money out of their own pockets to make an issue right with their customer.
That's why I titled this piece, Amazon - a Stand-Up Company!
Amazon is frequently a topic for discussion on thi... (
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I agree w/you on Amazon standing up for their customers. While I haven't had anything so expensive need to be returned, they have never given me a hassle any time something wasn't right w/an order. I'm definitely a fan.