Bear123 wrote:
Lunch is quite possible. I have had 4 and currently use 3 Olympus cameras and understand the pain on going to a different brand with another learning curve. I think once you get the hang of the Olympus menus you'll be OK. I've dealt with B&H and they are very fair, I would check with them first.
This is the reply that I got from B&H. Apparently they don't support their customers after 30 days even for manufacturer's defects. It's not like I just didn't like the camera, or broke it and wanted my money back after using it for 3 months. What a bummer!!! Will give B&H a call. See if that works out better. Maybe "Nathan", like other representatives of various companies that I've had the misfortune of dealing with, just wasn't trained very well.
Hello , my name is Nathan Z.
Thank you for contacting the Customer Service Department at B&H Photo Video and Pro Audio.
We have reviewed your Return Merchandise Authorization (RMA) request. However, based upon the information you have provided, we cannot accommodate your request because it passed our 30 days return policy. At this point you need to deal with the manufacturer directly for service.
You can review our return policy at http://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp.
I apologize for the inconvenience.
Please let us know if there is anything else we can assist you with.
Nathan Z
B&H Photo Video and Pro Audio
The Professional's Source.
E-Mail Customer Service Department
http://www.bhphotovideo.com
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