I have been using Topaz products for years, and presently own the entire "suite" which I purchased as individual products as they were released. When they work, I think they do a great job. When there are technical issues, which occur frequently, there is a problem. I find tech support to be the weakest link in their system. Over the last few years, all of my tech support issues have been answered by the same technician, so I am guessing he is "tech" support. He does not seem to understand the nuances of issues, and it often takes 5-10 emails back and forth to get the issue resolved. I have been unable to find a telephone number, and have been told they do not offer phone support. I tried writing and emailing the CEO, on more than one occasion, and have gotten no response. Obviously he sells enough software and does not care if he loses a few customers due to poor tech support. I am now in the midst of trying to solve two issues, which after several weeks of being ignored, I sent a strong email to tech support (we are on a first name basis), and was told my issues were being sent to the engineers in Dallas. I got a response, which I did not understand (I am not a computer guru), and will now try to contact this guy. I expect this will take months, if it is resolved at all. Unfortunately, their products do a great job, when they work. Sorry I can't resolve your issue, and I am sorry for ranting. But, Topaz' tech support is extremely frustrating.
Steve
So funny, I couldn't stop laughing. I tried to read it to my wife, but couldn't get past the first word or two of the punchline, without breaking up. Probably, because it's so true! I totally relate.
Steve
StevenG wrote:
Hi,
I have been reading posts on UHH for several months. I find the comments to be very helpful, and the tone of the forum extremely friendly. I hope to become an active participant. By the way, does anyone know how to change a user name. I would like to make mine the same as I use on another forum.
Thanks.
Steve
Hi Again,
Thanks to those who told me how to change my username.
Please note, SNG is now StevenG.
This is now the same as on another forum I belong to.
At my age, remembering two different things is not easy!
Steve
Nightski wrote:
Steve, you have to ask Admin to change your name. I know of people that have had their names changed. It has to be one that doesn't already exist of course ... and may I suggest that you keep it short and simple. It will make it easier for people to communicate with you.
Just so you know, there are many sections on this forum. Each offers it's own special type of help for photographers. Simply click on the link below and browse through the sections. If you see any that seem like they would be of help to you, subscribe to them. Once you subscribe these sections will show up on your Home page and they will be added to your Create New Topic drop down list. You can choose where you create a new topic in this forum. Be sure to read the rules of each section before you post. They do differ slightly.
http://www.uglyhedgehog.com/section_list.jsp
Welcome to UHH, Steve! Good luck and have fun. :-)
Steve, you have to ask Admin to change your name. ... (
show quote)
Thanks Nightski,
I tried the link, and subscribed to a few of the topics of interest to me.
So, I should hear back from the Admin, regarding the private email I sent?
Steve
Thanks.
Gave it a try.
Waiting for reply from Admin.
Hi,
I have been reading posts on UHH for several months. I find the comments to be very helpful, and the tone of the forum extremely friendly. I hope to become an active participant. By the way, does anyone know how to change a user name. I would like to make mine the same as I use on another forum.
Thanks.
Steve