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Posts for: StevenG
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Apr 28, 2015 19:22:42   #
You're probably right. But, I really don't want to import 30,000 photos. That is very, very time consuming, can be brought with problems, and wastes a huge amount of space.
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Apr 28, 2015 19:20:35   #
jeep_daddy wrote:
The first thing you need to know is that Lightroom won't copy the image from your external drive to the hard drive unless you ask it to do so. So if I were you, I'd import but only add the images from the external drive to your catalog in LR. Now you can start to edit, categorize, rate, and apply key-words to your already huge inventory of images in LR and when Aperture is no longer usable for use on a new computer you will have already made the move to LR. It's too bad that Adobe hasn't designed a way for LR to grab this info from Aperture so you don't have to re-edit, categorize, rate and key work your images over. This can be a lot of work.
The first thing you need to know is that Lightroom... (show quote)


Thanks.
I'm not sure what you mean by, "I'd import but only add the images from the external drive to your catalog in LR. Now you can start to edit, categorize, rate, and apply key-words to your already huge inventory of images in LR and when Aperture is no longer usable for use on a new computer you will have already made the move to LR."

When I do import images from aperture, I do them one at a time or a few at a time, as I need them. I drag them from aperture to my desktop, then Import into LR, just as they were images on my hard drive. They of course go into the catalog, and I do not lose any edits I have made. The issue is, I don't want to import 30,000 images, as I don't need most of them in LR. However, I don't want to wake up one day and discover Apple has eliminated any ability to use Aperture 3, and that I have no way to access my photos in Aperture 3, and import them into LR, if I desire to do so. In other words, I want to keep all of them in Aperture, in perpetuity, until I have need for them in LR. And, it is that, that I need to know if it is possible to do.
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Apr 28, 2015 11:24:09   #
They solve the problem when it is simple. When complicated, as it sometimes is, they are of no help, and they close the case. I am in the midst of such a problem, and speak, unfortunately, from experience. I will say that they do try, but give up easily weather they help or not. To the best of my knowledge they have only one technician, Ryan. He is nice enough, but limited in what he can do.

What I find more disconcerting is the lack of concern on the part of upper management. I have written both emails and "snail mail" to the chairman of Topaz and have gotten no reply. Telephone support is non existent.
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Apr 28, 2015 10:46:01   #
When Apple indicated it will no longer support Aperture/iphoto and create a new program, I switched to Lightroom. I presently use Lightroom, Photoshop and Topaz, and I am very pleased the the results and relative ease of use. When I switched to Lightroom, I made the decision to keep most of my 30,000 photos in Aperture (on an external drive). It seemed unnecessary to import all the Aperture photos to Lightroom, and take up all my hard drive space. There are a number of photos I need to work on, and I import them individually into Lightroom, as needed. This works well. My concern is that Apple will eventually make it impossible to continue to use Aperture, and I will lose access to all of my photos stored there. Does anyone know if there is a "time limit" on how long Aperture will continue to function, and if Apple has any plans to make it unusable?
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Apr 28, 2015 10:34:37   #
I have the entire Topaz suite. I love the effects that can be achieved. Topaz runs free webinars periodically on how to get the best effects from their product. Often, they combine using the Topaz plug ins with photoshop. If you missed the webinars, they can be viewed on you tube. I think they are very worth while if you have questions about the usefulness of the product. The main drawback is that when you encounter a problem (an you will), the tech support stinks.
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Apr 9, 2015 16:44:07   #
My original LR photos are stored on an external hard drive. This is where I import to from my camera card. I "back up" or actually make a copy of my catalog and all LR photos weekly to another hard drive, using carbon copy cloner. So far this has worked for me. I have only been using LR since October.
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Mar 20, 2015 11:11:55   #
Thanks for your comments and suggestions. I did not respond until now because I was waiting to hear from Topaz again. After a week, I again contacted tech support. I was told that this is a software problem on their end, of which they are aware. However, their software engineers are working on new product, and can't address this issue now. Needless to say, this made me rather angry. As others (and I) have previously ranted on this website, it is nearly impossible (actually it is impossible) to speak with any one other than the tech, Ryan. So, I emailed him and asked him to forward my concerns to the software engineers, which he promised he would do. However, he is not particularly hopeful I will get a response. TOPAZ: if you follow this forum, get your customer service act together!!!
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Mar 14, 2015 11:40:50   #
I have been using Topaz products for years, and love the effects. However, as has been discussed on this forum before, the tech department leaves a lot to be desired.

I recently developed a problem where the colors of the photo in Adjust are "off"; they look dull and a bit off color.

My workflow consists of LR5>PSCS6>Topaz Adjust. The colors look fine in both LR and PS. When I enter Adjust, the colors are off. I can make adjustments, although I can't tell what the final picture will look like until I return to PS6, where the edits once again have the correct colors. When I return to LR5, the colors are also as they should be.

The tech (Ryan) told me to switch PS6 color space from ProPhoto RGB to sRGB, and see if that works. It didn't!! He also told me to change my monitor color settings (MacBook Pro). I won't do that as it took me a while to get the monitor calibrated so that the printed pictures matches the monitor fairly well.

I am hoping to hear from the tech again, but based on past experience, have little hope of a solution.

Any Suggestions?
Steve
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Feb 21, 2015 11:18:30   #
chemdoc wrote:
I received one response from Topaz 6 days ago in which it was clear that they didn't even read my request since their answer did not address my actual question. I have replied to that message five times since then and finally yesterday received this message.

"Hi! This is just to remind you that your request (#56075) has been pending for more than 5 days and that we're still here to help. We'll automatically mark your issue as "solved" in 2 more days, but feel free to reply to this email at any time to reopen the issue.


Ryan P. "

I'm not sure how Ryan P. missed the daily messages I have been sending him, but this is incredibly frustrating. I did reply again so we will see what happens. I use many different software programs and hardware, and this is the only company that absolutely refuses to allow phone contact. For example, I recently bought Photomatix Pro from HDRSoft, and even thought they are a small company, there is a contact number right on the main page which I can confirm is actually answered by a live person in CT.

If Topaz had reasonable online support it might be different, but this is ridiculous.
I received one response from Topaz 6 days ago in w... (show quote)


As I ranted on earlier, I have had many problems with Topaz support. To be fair, I have recently had some success. If you ask Ryan, (and you are willing), he will take remote control of your computer, and resolve the issue. I just had a very difficult issue which he could not resolve, and he hooked me up with the software developers in Dallas. One of the guys took remote control of my computer for nearly two hours. He was relentless, and finally resolved my issues. This is the only way I have had success. The typical email correspondence is generally useless, as you have found out.
Steve
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Feb 21, 2015 11:11:06   #
dpullum wrote:
Well, I just had problems with the same thing. Now resolved. I had cleaned my carts, which are CIS. Evidently the tubing looped too far on the right side and prevented the cart rack from going far enough to the right... stubborn system caused the margins to go bazzerk!! Just checked and now ok since rerouting the tubing.

Also, when in doubt reboot... for a printer this means unplugging (for mine easy,,,overnight) so the memory can reset once plugged in again.

Also you can remove the traces of the drivers and reinstall. Sometimes we do enough black magic and the problem disappears. I assume you tried on the b/w laser printer. to make sure that the dimensions on the test are correct... under image you can adjust dimensions.

Good luck... perhaps luck is what it takes at times. My colored laser looks so tempting when the inkjet causes problems... but the inkjet images have a lot more life... vibrant.
Well, I just had problems with the same thing. Now... (show quote)


Thanks.
I'm not sure what you mean by "cleaned my carts, which are CIS" and the tubing looping on the right side. I am a novice with this printer. Could you explain that in simpler terms for an old guy. I will try unplugging the printer tonight. You're right, rebooting usually works with my phone and computer, why not with the printer?
Steve
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Feb 21, 2015 11:04:25   #
Thanks.
I have been using the guidelines in LR5.
Rulers, margins, dimensions, etc. are all checked and showing on screen. The photo is centered between the margins, with an equal border on three sides, and a larger border on the fourth side. But when printed, as I mentioned in the previous post, the photo "hugs" the upper right of the page, leaving large margins on the left and bottom. In essence, the left border encompasses both the left and right, and the bottom border encompasses the top and bottom borders.
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Feb 21, 2015 10:59:42   #
Thanks!
I have done all of that and the photos still print with the picture hugging the right side of the paper. For 8/12 x 11 I selected letter size, is that correct?
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Feb 18, 2015 17:00:19   #
I am new to the 3880 and to LR5. However, in the recent past I have used both to print some beautiful 4x6s, 8x10s and 12x18s. Now, I am trying to print an 8x10 (on an 8.5x11) and the photo is way off center. (Previously, the photos were centered). Now, there is no border on the top and on the right hand side. The left border is about 1 1/8 in., the bottom about 1/2 in. On screen, the ruler (and my eye) indicate the photo has the correct borders. I must be doing (or not doing) something very dumb!
Hopefully, one of you more experienced Hogs can help. Thanks.
Steve
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Feb 18, 2015 12:15:41   #
I am fairly new at printing with my 3880. But in the past I have had no difficulty printing 8x10's (on 8.5x11 paper) or 12x18's (on 13x19 paper), as well as 4x6's on 4x6 paper. Now, for some reason, when printing an 8x10, The photo is not centered on the 8.5x11 sheet. There are no borders on the top and right side, and the left side has a 1 1/8 in border (approximately) an the bottom has a 1/2 in border, approximately. I am printing from Lightroom 5. On screen the photo looks perfectly centered. I know someone out there can help! Thanks.
Steve
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Feb 15, 2015 21:19:06   #
I have been using Topaz products for years, and presently own the entire "suite" which I purchased as individual products as they were released. When they work, I think they do a great job. When there are technical issues, which occur frequently, there is a problem. I find tech support to be the weakest link in their system. Over the last few years, all of my tech support issues have been answered by the same technician, so I am guessing he is "tech" support. He does not seem to understand the nuances of issues, and it often takes 5-10 emails back and forth to get the issue resolved. I have been unable to find a telephone number, and have been told they do not offer phone support. I tried writing and emailing the CEO, on more than one occasion, and have gotten no response. Obviously he sells enough software and does not care if he loses a few customers due to poor tech support. I am now in the midst of trying to solve two issues, which after several weeks of being ignored, I sent a strong email to tech support (we are on a first name basis), and was told my issues were being sent to the engineers in Dallas. I got a response, which I did not understand (I am not a computer guru), and will now try to contact this guy. I expect this will take months, if it is resolved at all. Unfortunately, their products do a great job, when they work. Sorry I can't resolve your issue, and I am sorry for ranting. But, Topaz' tech support is extremely frustrating.
Steve
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