Lightroom problem: I hope someone can help me. There is a conflict between lightroom and all my external drives including usb. When they are plugged in lightroom crashes. I can us them...

leahruth

I hope someone can help me. There is a conflict between lightroom and all my external drives including usb.
When they are plugged in lightroom crashes. I can us them with all other adobe products. Adobe says the problem is the external drives but this dies not make sense to me. Has anyone experienced this type of issue.

Ramled Loc: Victoria, British Columbia

leahruth wrote:

I hope someone can help me. There is a conflict between lightroom and all my external drives including usb.
When they are plugged in lightroom crashes. I can us them with all other adobe products. Adobe says the problem is the external drives but this dies not make sense to me. Has anyone experienced this type of issue.

I have had this problem at times. What I found for me that works is to turn on Lightroom and then plug in the external hard drive and all is well. If I plug in the external drive first sometimes it crashes.

bsprague Loc: Lacey, WA, USA

That is nowhere near normal behavior of Lightroom. Something unique to your system is causing you grief.

If you are using the current version, you can initiate an "online chat" where Adobe techs can run your computer remotely and find the issue.

https://helpx.adobe.com/contact/support.html

If you are not using the current product, Adobe sponsors a user forum focused on Lightroom. It is frequented by users with deep knowledge, skills and experience. Be prepared with details, screenshots, etc.

https://forums.adobe.com/community/lightroom/lightroom-classic-cc

Shellback Loc: North of Cheyenne Bottoms Wetlands - Kansas

I found that if I have my phone or a tablet (both Android OS) I have that problem. I unplug my Android device and start LR with no issues. My external drives were formatted through windows file manager and I have no issues with them.

jerryc41 Loc: Catskill Mts of NY

That's never happened to me, but offering a reason for computer problems would be a big help in solving them. "Unknown Error" doesn't tell us much. I'd call Adobe and see what they say.

https://www.lightroomqueen.com/community/threads/external-usb-drive-goes-to-sleep-and-lr-crashes.20460/
https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-crashing-every-time-i-try-to-open-or-create-a-catalog
https://lomokev.com/blog/dealing-with-missing-files-folders-and-working-with-external-hard-drives-in-lightroom-tutorial/

SusanFromVermont Loc: Southwest corner of Vermont

leahruth wrote:

I hope someone can help me. There is a conflict between lightroom and all my external drives including usb.
When they are plugged in lightroom crashes. I can us them with all other adobe products. Adobe says the problem is the external drives but this dies not make sense to me. Has anyone experienced this type of issue.

There has always been a problem with LR crashing. Usually because something got corrupted. Adobe customer service was able to fix it by taking remote control of the computer and looking around for a cause. Unfortunately not all of the people are good enough to do this, so I have experienced having to go back into the chat and get someone else. I've even disconnected from someone who obviously was lost!
If it is only happening w/LR, I would try Adobe again.

leahruth

Thank you for all the suggestions, unfortunately I am still unable to resolve the issue

SusanFromVermont Loc: Southwest corner of Vermont

leahruth wrote:

Thank you for all the suggestions, unfortunately I am still unable to resolve the issue

If it is the drives, perhaps you should unplug them all, use LR. If it doesn't crash, plug one of the drives in, use LR. If it doesn't crash, continue with only plugging in one at a time. If LR doesn't crash with any one of them, then plug in two at a time. You did not say how many drives you have plugged in at once, but this process of elimination may point to one of them.

Another thing to consider is whether your computer has enough RAM for LR.

sodapop Loc: Bel Air, MD

SusanFromVermont wrote:

There has always been a problem with LR crashing. Usually because something got corrupted. Adobe customer service was able to fix it by taking remote control of the computer and looking around for a cause. Unfortunately not all of the people are good enough to do this, so I have experienced having to go back into the chat and get someone else. I've even disconnected from someone who obviously was lost!
If it is only happening w/LR, I would try Adobe again.

I hope you can fix this, sounds very frustrating. Lightroom crashing could be lack of enough RAM. Lightroom crashing is relatively rare with the proper operating system. I had a problem with freezing which was solved by ditching an old computer with low ram and getting a new one.

BudsOwl Loc: Upstate NY and New England

leahruth wrote:

I hope someone can help me. There is a conflict between lightroom and all my external drives including usb.
When they are plugged in lightroom crashes. I can us them with all other adobe products. Adobe says the problem is the external drives but this dies not make sense to me. Has anyone experienced this type of issue.

While I don’t have an answer for you, I am using a desktop that was originally running Windows 7 and I converted to Windows 10. I have 4 or5 external drives attached and have not had a problem with crashing. I use Lightroom Classic CC. What version of Lightroom are you using?
Bud