I also had that problem and contacted technical support. I fixed the issue running the program in 16 bit color space. Here is the response I got from technical support to fix the issue:
Hello John,
We are sorry to hear an issue with the video preview has developed.
The issue may be related to a mismatch between the way the software handles the video preview and certain display settings on your computer.
Scaling for the software only.
Right-click the Desktop shortcut for the program and select Properties → Compatibility tab. On this screen, check the box for “Override high DPI scaling behavior”. This may alternatively show up as “Disable display scaling on high DPI settings” or in a submenu called “Change high DPI settings.”
This step should be performed while the software is closed.
This solution may cause the program interface to appear much smaller on computers using high scaling settings in Windows.
Scaling in Windows.
For Windows 7/8/8.1 operating systems , if your scaling options are set to make your program icons appear larger, you may need to set scaling back to the Smaller – 100%. option.
Go to your Control Panel → Appearance and Personalization → Display. On some computers, you can go directly to Display from the Control Panel.
Set the scaling to the Smaller option, similar to the image below:
If you have a slider, you can use that instead or check the box beneath the slider to view the same basic options as the image.
For Windows 10 systems , right-click the Desktop → Display settings and find the “Change the size of text, apps, and other items” selection.
Set this to the 100% option.
In some circumstances, the color mode for your computer may not be working well with the software.
Run the software in reduced color mode.
Right-click the Desktop shortcut for the program and select Properties → Compatibility tab. On this screen, check the box for “Reduced color mode” and select the “16-bit” option.
This step should be performed while the software is closed.
Regarding sound control, the program does not have a way to mute itself without affecting the recorded audio. However, your Windows Volume Mixer should allow you to control the audio monitoring for the program. You can typically access this by right-clicking the Sound icon in windows. This will allow you to control the audio monitoring from active programs, including VIDBOX Video Conversion for PC.
Regards,
Customer Care
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JAN 01, 2019 | 08:50AM CST
Original message
John wrote:
I have a Vidbox for PC conversion box that I recently purchased. I am using an S-video cord between my High 8 camcorder and the Vidbox which transfers to Windows 10. I am having no problems recording the video but it doesn’t show in the preview window but I can hear the sound. I tried reinstalling the program but this didn’t help. It did work at first so I’m not sure what happened. It seemed to happen after I installed DirectX for Pinnacle Studio 20 (which I need for that program).
In addition, while recording, I can hear the sound as I stated but I can’t mute it so I can use my computer for other things while I’m recording.
Thanks for any help,
John Reveley
Sent from Mail for Windows 10
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