Gspeed wrote:
You do realize that Lightroom has a technical support number? When you call a tech person will hold your hand and completely walk you through what you need to do. They will problem-solve with you. They often will do a screen share. That is what your subscription pays for. 800/833-6687 Good luck! ~ Eileen
Unless you call at the right time, you like sitting on hold forever waiting for an operator. Adobe Chat is faster, but not by much