MikeMck
Loc: Southern Maryland on the Bay
I have been dealing with B & H Photo in NYC for literally decades. When I was trying to liquidate all my Canon equipment I had a 16-35mm F4L lens that wasn't selling this site or Craigslist. I went into B & H site, received a quote for the lens and sent the lens up to them for inspection. In fact, I sent them 2 lenses. I received notification that they received both lenses and within a week I received a check for the non-L lens. I have not received notification from B & H regarding the L lens. B & H received the lens on July 9th. I sent them a follow up email on July 23, but haven't heard anything back. My question, am I being to impatient or should I call? Thanks.
There is someone on the forum affiliated with B&H. I think his name is Hershal? Someone here will tell you,
I agree that you should give them a call but remember they close early on Fridays but you probably know that.
If you need boots on the ground I like here in NYC and could stop by for you. Let me know...
kaitoo212 aka Daniel S. Hagy
It can't hurt by giving them a call, for your peace of mind.
I would call and if not satisfied with the response, I might then contact Hershel.
Yes, I have queried Hershel, but only after normal channels are exhausted.
I had an issue with B&H and told Hershel about it. It was taken care of right away.
Maybe they are going to sell it first then pay you! B&H has always been fair with me on my trade-ins.
MikeMck
Loc: Southern Maryland on the Bay
kaitoo212 wrote:
I agree that you should give them a call but remember they close early on Fridays but you probably know that.
If you need boots on the ground I like here in NYC and could stop by for you. Let me know...
kaitoo212 aka Daniel S. Hagy
Thank you, what a nice offer.
MikeMck
Loc: Southern Maryland on the Bay
As it turns out, I received a response to my email this morning. They said a check was mailed on July 15. I responded that I hadn't received it. They answered back and said that they would void the check and re-issue it. Love those guys. I am saving the money to buy a new Nikon Coolpix P1000, which I will buy from them. Thank you, B&H!! Also, thank you for your replies.
So did they send checks for the amount they quoted, or did they adjust the final figure ?
thanks
I will call them and ask if the received the lens.
In the future you might let them know that you are interested in applying the money you get for the lens towards another product ( Nikon Coolpix ) quite often they will offer more money if they know it is toward buying another product from them.
lowbone wrote:
In the future you might let them know that you are interested in applying the money you get for the lens towards another product ( Nikon Coolpix ) quite often they will offer more money if they know it is toward buying another product from them.
Several years ago I asked that question and was told they would not offer more money, but it doesn’t,t hurt to ask.
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