dhowland

Work with Amazon on this -- they will be good and maybe with enough reports they'll do something about this problem. I've stopped buying camera accessories like batteries, memory cards and lens caps because there's too great a chance they are crap, as they too often have been.

rook2c4 Loc: Philadelphia, PA USA

I agree, there's a difference between non-OEM and forgeries masquerading as something they are not. The forgery may not even be a functioning battery, but a plastic housing filled with sand! The outfit producing the fake Canon batteries is less likely to be concerned about satisfying customers than the company producing non-OEM batteries.

Peterff Loc: O'er The Hills and Far Away, in Themyscira.

This thread has gone way off topic. There are good batteries out there, there are bad batteries out there. This about a Canon branded battery, or possibly a fake, not about third party batteries, and also about Amazon. The first point of contact here is Amazon to find out if the battery was genuine Canon and supplied by an authorized Canon dealer. Amazon is very good about returns, although you generally have to communicate with them via the website, getting a phone number isn't so easy. Amazon does seem to want to protect its reputation and generally seems to want to make its customers happy.

There are fake products out there, and Canon does what it can to identify fake Canon branded products. Although I primarily have Canon batteries I also use some third party batteries. Usually they all work very well. I bought a refurbished Canon 80D a few months ago, it seemed to behave erratically. I also like battery grips, bought a Canon brand grip from B&H and also some third party batteries (Ravpower). After a bit of testing I discovered that the Canon supplied battery was the problem. Everything else worked just fine. I called Canon, they listened, and shipped me a new battery straight away. That's the only battery problem that I've had.

Clearly there are fraudulent or counterfeit manufacturers/retailers out there, but companies such as Amazon and Canon wish to protect their reputations. Contact Amazon first, identify the supplier of this product, if necessary contact Canon. I believe that Canon batteries have a six month warranty - told by a Canon rep - so this should either get sorted out, or identified as a supplier shipping fake goods, which Amazon will likely deal with.

leftj Loc: Texas

You’re right about going off topic. To many folks want to tell their own little story even if it doesn’t have anything to do with the original post.

dhowland

haha what's more off topic than adding more off-topic posts about being off topic?

mas24 Loc: Southern CA

Yep. If it had the Canon name on the battery, and it said error, most likely it is counterfeit. As big a venue Amazon is, this will happen sometimes. Amazon will fix this, so it won't happen again. They have good customer service. That identifiable chip was not in that battery.

MidnightManiac

Have seen this before on after market batteries. Does it say Canon or for Canon? The batteries look identical. Own 3 Canon cameras with grips and have found that Wasabi batteries work in all of them with no issues. Years ago tried another brand which I bought from Amazon and they did not work in my 5DI. Contacted Amazon and they immediately issued me a call tag to return them. The day the carrier scanned that tag I got a credit. Personally I find no problem with after market batteries of good quality as Wasabi.

MDI Mainer

I've bought batteries on eBay from Hong Kong which are genuine camera manufacturer batteries, but obviously made for the EU market rather than the US market. They have performed flawlessly, and cost less than 50 percent of US market batteries.

Bill_de Loc: US

I wouldn't assume anything without first seeing the link to the product on Amazon. A lot of folks see the price and that's all they see. Somehow the important information is overlooked.

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pesfls Loc: Oregon, USA

FWIW, Vivitar makes various camera batteries. I've had good luck with them. For my body their unit has greater storage than Nikon's.

Peterff Loc: O'er The Hills and Far Away, in Themyscira.

Vivitar puts a label on many things, I'm not aware that they actually make anything. These can be complex supply chain relationships.

drharveys Loc: Holly Springs, NC

I am corrected. Read it too quickly.

pesfls Loc: Oregon, USA

Regardless, they work great & offer superior energy storage. No compatability issues have occurred.

insman1132 Loc: Southwest Florida

Hey PO1949, when you get this resolved be sure to let us know what you find out and how you came out. I have purchased non-OEM batteries for my Panasonic, Nikon, and Canon cameras and never had a problem.

Thanks.

Jim Bob

It’s UHH. That’s pretty much what everybody does. Sucks doesn’t it?