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Was it my local store or Nikon's fault?
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Sep 30, 2017 10:21:49   #
toxdoc42
 
I don't believe in blaming the buyer. Yes, caveat emptor, but again, why do you assume that a purchaser of a camera would know that VR is more important in the longer zoom?

The manufacturer knew, or did it not?

If Nikon was trying to be responsible to its customers, why did it not "save money" by putting the VR version of the longer lens in the "kit" an making the smaller lens non-VR?

Sorry, I think this was poor customer relations.

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Sep 30, 2017 10:24:27   #
MT Shooter Loc: Montana
 
Architect1776 wrote:
Go to x brand Rumors and you will be privy in the 2 week period mentioned.


The period mention was 5 weeks, not 2.
But even so, referring to a rumors site would involve some logic which clearly was not present in this case.

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Sep 30, 2017 10:28:48   #
PhotoTime Loc: SW Ohio, USA
 
Being a "Newbie" and choosing a camera and lens package was a long and tedious task for me as there were, what seemed to be, a gazillion options regarding the the "kits". I had purchases a D5600 from Cameta Camera and did buy both "VR" lenses.... but, only after reading what was included in each kit and every kit and determining the differences.

Still after having the camera about a month, I realized it was not the camera package for me and contacted Cameta. They bent over backwards to work with me to get me what I really wanted and did not penalize me as they have a 30 return/exchange policy with what they sell, providing you have all of the paper work, packaging and have not damaged or abused the equipment. All subject to inspection by them. I can say it was a pleasant very pleasant experience and I highly recommend them.

With all this being said.... I hope whoever you made your purchase from has a similar policy and dedication to their customers as Cameta has.

Ended up buying a D750 with two "VR" lenses.

Best of luck!

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Sep 30, 2017 10:29:11   #
wapiti Loc: round rock, texas
 
I'll be brief. Your local store.

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Sep 30, 2017 10:29:36   #
Notorious T.O.D. Loc: Harrisburg, North Carolina
 
Part of smart sales is to let the customer largely define the parameters of what they want...think shopping for a vehicle.
Also you don't want to offer the customer too many choices, if you do they often become confused and just move on without purchasing anything. Two or three options is usually the max you want to offer in most cases.

Best,
Todd Ferguson

Notorious T.O.D. wrote:
If there are options and the seller explains the options and their costs I don't see how that would be considered a bait and switch if the buyer can buy any of the options he chooses. The buyers choice. It sounds to me like the options were not fully explained by the seller and the buyer was therefore unaware of his options. So, either seller or buyer could be partly to blame.

Best,
Todd Ferguson

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Sep 30, 2017 10:30:58   #
toxdoc42
 
Please describe how you "outgrew" your initial camera?

I knew a great deal about cameras, did research about what I was purchasing, even knowing what I know now, would probably still have made the same decision, but requested the better lens. I forgot to mention that I purchased the camera and "kit" the day of a camera expo at a major camera store. I actually spent some time with a Nikon representative looking at my older Nikon lenses and the newer cameras. His comment was that unless I was going for a $3k+ full sensor camera, I might as well go entry level. He said the lenses were good in the kit and NEVBER explained the lack of VR in the longer zoom. I did not understand the VR which is the thing I am complaining about now, until reading about it here. I never even heard of UH until recently, don't even remember how I found the site.

I just looked to see if I could tease out the VR information from the Nikon or other sites, it is not directly explained in any literature that is available to the consumer. True, if you look closely at the photo of the lens you see the smaller says VR while the longer doesn't, but you would have to be actually looking for that specifically!

Perhaps caveat emptor is not a correct subject for this forum, and I apologize.

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Sep 30, 2017 10:38:26   #
Rich1939 Loc: Pike County Penna.
 
Notorious T.O.D. wrote:
Part of smart sales is to let the customer largely define the parameters of what they want...think shopping for a vehicle.
Also you don't want to offer the customer too many choices, if you do they often become confused and just move on without purchasing anything. Two or three options is usually the max you want to offer in most cases.

Best,
Todd Ferguson


A bit of caution regarding confusion/sales. I have know shady salesman who would purposely confuse the prospective buyer with a long list of options, then clear up that confusion in a way that made the item the salesman was making a bigger commission on the "obvious choice".

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Sep 30, 2017 10:39:08   #
leftj Loc: Texas
 
toxdoc42 wrote:
Please describe how you "outgrew" your initial camera?

I knew a great deal about cameras, did research about what I was purchasing, even knowing what I know now, would probably still have made the same decision, but requested the better lens. I forgot to mention that I purchased the camera and "kit" the day of a camera expo at a major camera store. I actually spent some time with a Nikon representative looking at my older Nikon lenses and the newer cameras. His comment was that unless I was going for a $3k+ full sensor camera, I might as well go entry level. He said the lenses were good in the kit and NEVBER explained the lack of VR in the longer zoom. I did not understand the VR which is the thing I am complaining about now, until reading about it here. I never even heard of UH until recently, don't even remember how I found the site.

I just looked to see if I could tease out the VR information from the Nikon or other sites, it is not directly explained in any literature that is available to the consumer. True, if you look closely at the photo of the lens you see the smaller says VR while the longer doesn't, but you would have to be actually looking for that specifically!

Perhaps caveat emptor is not a correct subject for this forum, and I apologize.
Please describe how you "outgrew" your i... (show quote)


Hey, just learn from your mistakes. That's what we all have to do. I've made some pretty costly ones and something tells me I will make some more but I rarely make the same costly mistake twice.

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Sep 30, 2017 10:42:28   #
Notorious T.O.D. Loc: Harrisburg, North Carolina
 
Because to some people $50 is a big deal!!!

Sellers offer Products.
Buyers purchase Products.
And Universities sell Education and Degrees...

Best,
Todd Ferguson

toxdoc42 wrote:
I don't believe in blaming the buyer. Yes, caveat emptor, but again, why do you assume that a purchaser of a camera would know that VR is more important in the longer zoom?

The manufacturer knew, or did it not?

If Nikon was trying to be responsible to its customers, why did it not "save money" by putting the VR version of the longer lens in the "kit" an making the smaller lens non-VR?

Sorry, I think this was poor customer relations.

Reply
Sep 30, 2017 10:46:52   #
Notorious T.O.D. Loc: Harrisburg, North Carolina
 
And Rumors don't always come true...especially in the timeframe estimated...
I had a supervisor 30 years ago in the IT world that refused to buy a home computer because something better was always around the corner.
After a few years he finally figured out that he was never going to catch up with the advancing technology and was missing out on what he could do with the home computer. He finally purchased one.

I sort of look at digital cameras as the same chasing of changing technology. So I buy the best technology that I can and accept that I am in fact buying something that will be obsolete before too long.

Best,
Todd Ferguson

MT Shooter wrote:
The period mention was 5 weeks, not 2.
But even so, referring to a rumors site would involve some logic which clearly was not present in this case.

Reply
Sep 30, 2017 10:49:11   #
Notorious T.O.D. Loc: Harrisburg, North Carolina
 
wapiti wrote:
I'll be brief. Your local store.


Your local store can have its own agenda and sales people who are fans of one brand or another.
Don't think that just because you can drive to them they are better or worse than anyone else.
That is just Naive...

Best,
Todd Ferguson

Reply
 
 
Sep 30, 2017 10:57:27   #
CatMarley Loc: North Carolina
 
toxdoc42 wrote:
In reading the discussion regarding vibration controls I was confused by the discussion. I bought a Nikon D3400 kit which included 2 zoom lenses. After the discussion here, I happened to look at the 2 lenses and found that the shorter one, 18-55 mm included VR but the longer one 70-300mm did not. I was curious about this and contacted Nikon to see if that was the way they offered the kit. Nikon then responded to me by explaining that the VR version of that lens was $50 more than the non-VR and the package was intended to be as inexpensive as possible, and that my local store could have sold me the VR lens for $50 more. The store never mentioned that to me. Further, in searching the internet, I find no one offering the VR version of that lens for $50 more. Anyone know if Nikon was just trying to place the blame on the local store?

So far, only once did I have difficulty with the blurring on the longer zoom, it was dusk and I grabbed the camera to shoot a photo of a hawk and didn't have my monopod or tripod with me. I could have used auto ISO to shoot faster, but I prefer shooting at low ISO for better resolution, I am a hold over from film in which I preferred lower ASA for better quality, and find that although grain at higher ASA on film didn't ever bother me, noise at high ISOs does. I now carry a monopod with me to use with the longer lens.
In reading the discussion regarding vibration cont... (show quote)


Neither. The store is not obligated to instruct you on what to buy. If so, they should have told you that the entry level camera does not autofocus with all the old Nikon lenses, and that you are buying a somewhat limited system unless you get the 7xxx series. What they did was offer an entry priced package. Nikon publishes the specs of everything they make, and it is up to you to read them before buying or not - your choice. Nobody sought to deceive you or deprive you of necessary information. Nobody lied to you. Were you sold garbage under a false flag? NO! You were sold perfectly good photo equipment. Could you have made better choices if you had researched the issue before buying? Yes. Next time do it, but don't play victim because someone failed to feed you information that was freely available.

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Sep 30, 2017 10:58:46   #
Rich1939 Loc: Pike County Penna.
 
Notorious T.O.D. wrote:
Your local store can have its own agenda and sales people who are fans of one brand or another.
Don't think that just because you can drive to them they are better or worse than anyone else.
That is just Naive...

Best,
Todd Ferguson


After thinking about this a bit, the salesperson has to be the bad guy here. It is their responsibility to build long term relationships with customers. I feel as if the salesman here was not selling but just acting as a sales clerk, which is someone who writes you up for whatever you ask for without any effort to insure you will be happy with your purchase and come back to the store again. Or was 'too busy' and grabbed the quick sale.

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Sep 30, 2017 11:01:36   #
leftj Loc: Texas
 
Rich1939 wrote:
After thinking about this a bit, the salesperson has to be the bad guy here. It is their responsibility to build long term relationships with customers. I feel as if the salesman here was not selling but just acting as a sales clerk, which is someone who writes you up for whatever you ask for without any effort to insure you will be happy with your purchase and come back to the store again. Or was 'too busy' and grabbed the quick sale.


The salesperson may have indeed been a sales clerk and not an expert photography advisor.

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Sep 30, 2017 11:03:08   #
CatMarley Loc: North Carolina
 
Notorious T.O.D. wrote:
Because to some people $50 is a big deal!!!

Sellers offer Products.
Buyers purchase Products.
And Universities sell Education and Degrees...

Best,
Todd Ferguson


What is it with all you crybabies who think it is someone else's obligation to make sure you are buying the best you can? The information is out there. You have access to it. It is nobody's task to force feed it to you. You are not brainless babies with too much money - or are you?

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