Canon USA customer service
Sep 2, 2017 07:57:10 #
whitewolfowner wrote:
I'm only speaking from facts. Canon stopped his purchase but won't tell him why. That's the problem. If there is a reason they stopped his purchase then should tell him when he asks; not days later or even hours later. I have said no more than that and have said enough ways to make a dozen entries in a contest. This is a hard core fact that there are no excuses.
Sep 2, 2017 08:36:21 #
Sep 2, 2017 09:27:31 #
TMcL wrote:
UPDATE: I called Canon this morning and once again asked why my order had been cancelled. Once again they did not offer any explanation. I asked to speak with the fraud department
TMcL - Thank you for the update. I'm glad you're getting your camera from one of the really good Canon Authorized dealers with a great reputation! After the annoyance, crap, and hassle, it's great you'll have your new camera quickly and in time for some fabulous fall shooting. Congrats!
Sep 2, 2017 13:05:55 #
I am guessing that Canon has been burned too many times from credit card fraud/identity theft and is trying to cut down on losses from such.
Sep 2, 2017 14:31:24 #
whitewolfowner wrote:
Perhaps some day you will come to comprehend what I said.
Perhaps someday you will simply comprehend, context may not be required!
Sep 2, 2017 16:23:00 #
Go with Canon and go to B and H. Mark 5D is greater quality than Sony. Only problem it eats up sd cards (131 with raw an jpg) and drains batteries more than the Mark D4. I have used the Sony's for many years including the full frame A900 and would not ever go to Sony. My wife says then same thing.
Sep 2, 2017 16:37:57 #
Rickyb wrote:
Go with Canon and go to B and H. Mark 5D is greater quality than Sony. Only problem it eats up sd cards (131 with raw an jpg) and drains batteries more than the Mark D4. I have used the Sony's for many years including the full frame A900 and would not ever go to Sony. My wife says then same thing.
Huh?!
Sep 2, 2017 16:42:34 #
[quote=Haydon]I have nothing but GOOD things to say about Canon service/product/sales etc.
It's good that Haydon has high standing with Canon and good things to comment on. Any yes, we may not have all the facts about TMcL's situation. But this could be a case of a little smoke suggests fire.
I too have used Canon cameras - 35mm, 8mm movie, Super 8 movie, digital movie, and several digital cameras for roughly 40 years. All as a hobbyist and not a good one at that. I've always been satisfied with Cannon. When I lived in NJ, I used to drive my Cannon camera to their service center off of Exit 8 to the NJ Turnpike to be repaired. Other that a long wait, that worked fine.
Recently, however, when I decided to learn more about photography and to practice, I decided to have my Canon 5D cleaned. I called the service center in VA and talked with the rep who was very polite and enjoyable to speak with. He told me to send the camera in to be cleaned. I did. Two weeks later, I hadn't heard anything, so I called. The rep who answered the phone said that they wouldn't clean it because it was out of warranty - I bought it 8 years ago. The rep was NOT helpful even though another Canon rep told me to send the camera in to be cleaned. I ask to speak to a supervisor and was connected to a person who identified himself as a "Management Rep." He couldn't have taken any management courses on how to talk to customers...only how to read them the company line. He even told me that the camera was never taken out of my shipping box and was going to be returned to me. THAT'S AFTER TWO WEEK OF SITTING ON THEIR SHELVE. Ultimately the management rep agree to do superficial cleaning, but would not touch the sensor or open any parts of the camera because it was out of warranty. For that "cleaning" I was charged $125 plus shipping. I was not happy with the calls that day!
Mine might be another one-off story, but it left a terrible taste in my mouth and if I ever get good enough to buy a new camera, I'll remember Cannon's helpfulness. If nothing else, if there are any Cannon reps who are hedgehogs, it's helpful for them to hear what consumers/customers have to say about their service.
It's good that Haydon has high standing with Canon and good things to comment on. Any yes, we may not have all the facts about TMcL's situation. But this could be a case of a little smoke suggests fire.
I too have used Canon cameras - 35mm, 8mm movie, Super 8 movie, digital movie, and several digital cameras for roughly 40 years. All as a hobbyist and not a good one at that. I've always been satisfied with Cannon. When I lived in NJ, I used to drive my Cannon camera to their service center off of Exit 8 to the NJ Turnpike to be repaired. Other that a long wait, that worked fine.
Recently, however, when I decided to learn more about photography and to practice, I decided to have my Canon 5D cleaned. I called the service center in VA and talked with the rep who was very polite and enjoyable to speak with. He told me to send the camera in to be cleaned. I did. Two weeks later, I hadn't heard anything, so I called. The rep who answered the phone said that they wouldn't clean it because it was out of warranty - I bought it 8 years ago. The rep was NOT helpful even though another Canon rep told me to send the camera in to be cleaned. I ask to speak to a supervisor and was connected to a person who identified himself as a "Management Rep." He couldn't have taken any management courses on how to talk to customers...only how to read them the company line. He even told me that the camera was never taken out of my shipping box and was going to be returned to me. THAT'S AFTER TWO WEEK OF SITTING ON THEIR SHELVE. Ultimately the management rep agree to do superficial cleaning, but would not touch the sensor or open any parts of the camera because it was out of warranty. For that "cleaning" I was charged $125 plus shipping. I was not happy with the calls that day!
Mine might be another one-off story, but it left a terrible taste in my mouth and if I ever get good enough to buy a new camera, I'll remember Cannon's helpfulness. If nothing else, if there are any Cannon reps who are hedgehogs, it's helpful for them to hear what consumers/customers have to say about their service.
Sep 2, 2017 16:48:24 #
Rickyb wrote:
Go with Canon and go to B and H. Mark 5D is greater quality than Sony. Only problem it eats up sd cards (131 with raw an jpg) and drains batteries more than the Mark D4. I have used the Sony's for many years including the full frame A900 and would not ever go to Sony. My wife says then same thing.
I guess you didn't notice what the OP said at 03:07:30 on page 7
TMcL wrote:
At this point I thanked them for their time, and called Adorama to place my order. In the process I saved about $200 in sales taxes, so I decided to get a spare battery for the new camera! A couple of hours later I received a tracking number.
Sep 2, 2017 17:02:15 #
Japakomom wrote:
I am guessing that Canon has been burned too many times from credit card fraud/identity theft and is trying to cut down on losses from such.
Based on my recent experience I'd speculate part of the problem is in the software they use. Human error is also a major factor and when one combines the two, results are unpredictable. I couldn't pay online and I couldn't correct the address error they had on file.
I spoke to a customer service rep on Friday morning around 10:30. They corrected the address error and processed my payment.
I received an email later Friday afternoon notifying me my lens repairs were complete and there was a FedEx tracking number; my lens was on its way home. FedEx delivered it Monday morning.
Sep 2, 2017 17:10:01 #
Japakomom wrote:
I am guessing that Canon has been burned too many times from credit card fraud/identity theft and is trying to cut down on losses from such.
Perhaps they should subcontract their sales website to B&H, Adorama, or someone who knows what they are doing.
Sep 2, 2017 17:35:21 #
Cheese wrote:
Perhaps they should subcontract their sales website to B&H, Adorama, or someone who knows what they are doing.
There are many sides to every coin.
I've never had a problem with Canon, either direct sales or service and I've used them a lot.
BUT, I've been burned by both B&H and Adorama.
I take it in stride and I still deal with both of them.
No one's perfect, if we're demanding perfection!!!
SS
Sep 2, 2017 17:47:07 #
SharpShooter wrote:
There are many sides to every coin.
I've never had a problem with Canon, either direct sales or service and I've used them a lot.
BUT, I've been burned by both B&H and Adorama.
I take it in stride and I still deal with both of them.
No one's perfect, if we're demanding perfection!!!
SS
I've never had a problem with Canon, either direct sales or service and I've used them a lot.
BUT, I've been burned by both B&H and Adorama.
I take it in stride and I still deal with both of them.
No one's perfect, if we're demanding perfection!!!
SS
Ain't that the truth. I had a very good customer service call with another organization two days ago. It wasn't one where one can claim the customer is always right, or at least I can't even make a strong case for being the customer. The call went very well, I had a minor issue to resolve, and the rep was very helpful and worked with me to guide me through how to get the issue resolved easily and painlessly, and also made a few accommodations to resolve the outstanding issues which would be in my favor. It was, of course, the IRS. They have teeth if they need to use them, but this wasn't one of those situations. They don't want the hassle for a minor issue, and were very happy to guide me to an easy resolution.
Falling from a high horse is sometimes painful, rolling with the situation and letting people help you sometimes yields more productive results. Not always, standing your ground is also sometimes important, but knowing when to call your shots is more important.
Sep 2, 2017 18:08:12 #
Picture Taker
Loc: Michigan Thumb
AIN'T NOBODY IS PERFECT WE JUST GOT TO LIVE WITH IT
(PS I'm sure some one will remark on how I pot it.,. That just will improve my point===I ain't perfect)
(PS I'm sure some one will remark on how I pot it.,. That just will improve my point===I ain't perfect)
Sep 2, 2017 18:13:53 #
Picture Taker wrote:
AIN'T NOBODY IS PERFECT WE JUST GOT TO LIVE WITH IT
(PS I'm sure some one will remark on how I pot it.,. That just will improve my point===I ain't perfect)
(PS I'm sure some one will remark on how I pot it.,. That just will improve my point===I ain't perfect)
Boy, you ain't kidding!!!! LoL
SS
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