Computer Problem - Final Attempt (Page 3): Have you ever made a positive remark in the 4 years your are on here to a question anyone has ever posted on this website, or are you just a...

Vince68 Loc: Wappingers Falls, NY

cthahn wrote:

You obviously don't understand anything about computers. The company you purchased it from has offered to solve the problem. Just a waste of time and effort thinking some one here is going to solve it.

Have you ever made a positive remark in the 4 years your are on here to a question anyone has ever posted on this website, or are you just a perpetually nasty person? There absolutely could be other hardware issues causing his problem, like faulty memory, power supply problem, processor, etc. Why not see if someone else has had similar problem as he has? After all, if he gets a new MB and still has the same problem, he is going to have to troubleshoot it anyway.

jtlareau Loc: Hurst, TX (originally Toledo, OH)

jerryc41 wrote:

I mean it totally shuts down, so the mouse or keyboard will not get in going.

Jerry, let's reset the discussion for a moment, because, IMO, some of the statements made have been a little vague.

Can you tell me, first, exactly what you are doing, if anything, when you want the system to sleep/hibernate. (For example, I simply walk away from my system, and my customized sleep settings automatically kick in, initially shutting off my monitor, and then, over time, shutting down other parts of the system. Later, when I come back, I simply move my mouse, and wait a short while while the system comes back.) Let me know if you are pressing any keys, or selecting anything.

markngolf Loc: Bridgewater, NJ

I think Jerry (thoroughly) described the issue in his initial post. I do not intend that to be critical, just reviewing.
Mark

jtlareau wrote:

Jerry, let's reset the discussion for a moment, be... (show quote)

PGHphoto Loc: Pittsburgh, PA

jerryc41 wrote:

I built a computer last Nocember based on an Asus ... (show quote)

If, when the boot fails, you never see the Asus splash screen, its bios and you may be able to reflash but a new board would be my choice.

Otherwise, I would check these 3 in order - bad/failing memory - run a RAM check, Hard drive failure - run a chkdsk, check any new devices or device driver updates applied recently. Also, Windows 10 has a habit of loading new device drivers as part of its updates and sometimes when that happens some interrupts get doubly assigned. If the problems seemed to start on a specific date, you can try rolling back any updates received on that date. I doubt that is the issue but consider it when all else fails ...

Good luck

jtlareau Loc: Hurst, TX (originally Toledo, OH)

markngolf wrote:

I think Jerry (thoroughly) described the issue in his initial post. I do not intend that to be critical, just reviewing.
Mark

I didn't take it as criticism. I asked because his original (and follow on) descriptions did not really state what actions he was taking when stopping his interaction with his computer (i.e. Walking away, triggering hibernation, etc.)... There were ambiguities that I was trying to clarify. After a lifetime of doing support work, both in person and via telephone, I have found reseting can sometimes help clarify the real issues.

Salo Loc: Cherry Hill, NJ

Sounds like a power supply issue. If no POST boot up messages, check it or have it checked. Also, make sure plug is firmly seated in wall receptacle. Don't laugh but I once had a similar problem from a dangling plug.

markngolf Loc: Bridgewater, NJ

I understand. Thanks for the response.
Mark

jtlareau wrote:

I didn't take it as criticism. I asked because his original (and follow on) descriptions did not really state what actions he was taking when stopping his interaction with his computer (i.e. Walking away, triggering hibernation, etc.)... There were ambiguities that I was trying to clarify. After a lifetime of doing support work, both in person and via telephone, I have found reseting can sometimes help clarify the real issues.

jerryc41 Loc: Catskill Mts of NY

RonW42 wrote:

Before blaming the mother board, I would check the voltage outputs of the power supply. Improper voltages can cause intermittent problems as was described.
Thank you,
Ron W

That's beyond my interest level and comfort zone.