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Ordering from B&H
Jul 9, 2017 08:16:56 #
mas24
Loc: Southern CA
LouV wrote:
I only recently began buying from B&H. I place... (show quote)
As mentioned already, sometimes an item is on back order or may come from a different warehouse. I have received partial orders from them, and it has been indicated on the invoice as a backorder. I usually have a little patience, and wait a few days before calling B&H. A week later, the remaining back order Item was delivered. As expected.
Jul 9, 2017 08:18:25 #
I, like many others here, have been ordering from B&H for many years, over 25, and have never had a problem. I'm sure they will fall over backward to correct the problem.
Jul 9, 2017 08:19:17 #
LouV wrote:
I only recently began buying from B&H. I place... (show quote)
LouV...B&H are a very reputable company one in which I would never hesitate to purchase from online, especially in today's scary world of the unknown when online shopping. When you do get in touch with them on Monday and explain your situation I'm positive they will be able to determine what happened to the remainder of your order. As others have stated, the objects you ordered may have come from different warehouses or it could be something as simple as human error, which we are all guilty of at one time or another. Also, during your conversation you might want to state you were anticipating your shipment to arrive on time due to using it on an upcoming vacation. B&H, with their responsible and thrive to insure the utmost satisfaction of their customers, will probably have you shipment arrive prior to your departure.
Good luck,
Laura
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Jul 9, 2017 08:27:19 #
BH has. has good customer support. They will respond to his email inquiry When it comes to returns you have to pay shipping. With Amazon they pay the shipping for a returns.
Jul 9, 2017 08:27:28 #
LouV wrote:
I only recently began buying from B&H. I place... (show quote)
Lou,
As other members have mentioned there could be several reasons for this happening in addition to this being an oversight. Our Customer Service Dept. will reopen in an hour or two and I suggest calling them immediately and have your Order Number at hand. If all else fails, please send your issue with order number to henryp@bhphoto.com explaining your shipment problem. In any event, please keep us in the loop and let us know if i was resolved to your satisfaction. Sorry for the inconvenience.
Best wishes to all for a magnificent weekend.
HERSHEL
Jul 9, 2017 08:28:57 #
Hershel wrote:
Lou, br br As other members have mentioned there ... (show quote)
Wow, well that's good customer service
Jul 9, 2017 08:31:12 #
LouV wrote:
Thanks, Bill. The order shows as being shipped as one order and there is nothing on the slip indicating two shipments. I'll wait to hear back from them.
Mistakes happen. Contact them-they will make it right.
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Jul 9, 2017 08:35:29 #
Hershel wrote:
Lou, br br As other members have mentioned there ... (show quote)
Hershel,
Talk about outstanding customer service.
Laura
Jul 9, 2017 08:51:35 #
cmc65 wrote:
This can sometimes happen if they come from different wherehouses.
Ah ha! That's the problem. If the items had come from different warehouses (wherever they may be) nothing would be lost. But the wherehouses are located who knows where? Where are you when you receive you wares? English homonyms are sooo very difficult. I am just having fun.
Jul 9, 2017 08:51:39 #
LouV
Loc: Juno Beach, FL
Hershel wrote:
Lou, br br As other members have mentioned there ... (show quote)
Thanks very much, Hershel. I will do as you suggest and I'll be sure to repost with the resolution.
Jul 9, 2017 08:51:49 #
sueyeisert
Loc: New Jersey
Certain items have to be sent separately. There is someone on this forum affiliated with B&H contact him for help. I'm sure someone knows his name.
Jul 9, 2017 08:55:59 #
LouV wrote:
So, let's review: I placed an order for 2 items. ... (show quote)
I had the same issue when I ordered my Canon 7D MKII with the kit lens and ordered a Hoya UV filter for the lens. The filter was not included in the package. I called CS and they stated it should have been shipped with the camera. I assured the representative it was not and he apologized profusely and said the filter would be shipped that day. Two days later I had filter in hand as they shipped it USPS Priority and I couldn't have been happier. Their Customer Service is most excellent and second to none. Mistakes happen, it's a fact of life, and considering the number of orders they ship daily this is bound to happen. As for Kmgw9v & DaveO, just visit the 'attic' forum and it will tell you all you need to know about those dudes!
Jul 9, 2017 08:57:13 #
cflipper
Loc: California
If you are returning a camera to B&H be sure everything is PERFECT.
My return got a large % off because of a "scratched lens" I was not aware of it and only took a few photos before returning it.
Asked for photo of the lens and they did not provide it.
Happened years ago and based on all of their many satisfied customers guess they are better now.
My return got a large % off because of a "scratched lens" I was not aware of it and only took a few photos before returning it.
Asked for photo of the lens and they did not provide it.
Happened years ago and based on all of their many satisfied customers guess they are better now.
Jul 9, 2017 08:58:27 #
LouV
Loc: Juno Beach, FL
Jakebrake wrote:
I had the same issue when I ordered my Canon 7D MK... (show quote)
Thanks, Jake. I wasn't aware of the Attic. Now I'm intrigued and will have to check it out.
Jul 9, 2017 08:59:03 #
I've had good friendly service from B&H. They are open on Sundays (check their hours). I would call customer service and ask what happened. It's much more comforting than an email response. I'm sure it will be resolved to your satisfaction.
It's very disconcerting when you don't receive what you ordered in a single shipment because it's happened to me numerous times from Amazon and some other vendors (not B&H). It gets fixed pretty quick but I do understand your concern.
Best of luck-keep us posted- have a great vacation.
It's very disconcerting when you don't receive what you ordered in a single shipment because it's happened to me numerous times from Amazon and some other vendors (not B&H). It gets fixed pretty quick but I do understand your concern.
Best of luck-keep us posted- have a great vacation.
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