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Ordering from B&H
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Jul 8, 2017 20:42:49   #
DaveO Loc: Northeast CT
 
LouV wrote:
Disgusting? Really?! Perhaps you should reread my post. I said they are reputable and I'm sure they'll make it right. I was simply inquiring to see how common an occurrence this type of thing might be. At any rate, I'm so sorry to have offended your rather delicate sensibilities.


Yeah, really! To prematurally post an "issue" before getting any facts is irresponsible. It is a disservice to a company to voice discomfort without knowing anything. The bell has been rung for some and that's not fair. Maybe it's your delicate sensibilities that are in question.

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Jul 8, 2017 23:06:45   #
LouV Loc: Juno Beach, FL
 
DaveO wrote:
Yeah, really! To prematurally post an "issue" before getting any facts is irresponsible. It is a disservice to a company to voice discomfort without knowing anything. The bell has been rung for some and that's not fair. Maybe it's your delicate sensibilities that are in question.


So, let's review: I placed an order for 2 items. I received a confirmation with a single order number for those 2 items. I received a shipping confirmation with a single tracking number for that order listing both items. A package arrived with a packing slip indicating both items were enclosed yet only 1 item was in the package. Perhaps you can tell me what facts I'm lacking.

I shared my experience calling the retailer reputable and saying I was confident they'd make it right. But I added that I was discouraged that this occurred on only my second order with said retailer and asked if others have had similar experiences. Others responded saying they've had only good experiences with the retailer and my experience is not at all typical which I'm pleased to know. They understood the nature of my inquiry; you chose to call it disgusting. Thank you for your input.

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Jul 9, 2017 05:45:15   #
jerryc41 Loc: Catskill Mts of NY
 
LouV wrote:
I only recently began buying from B&H. I placed 2 orders in the last week, both containing 2 items. The first arrived and was fine. But the second arrived with only one of the two items in the package despite the fact that the packing slip indicated both were included.

I recognize that mistakes happen and know they are a reputable shop. I have no doubt they will take care of it (today is Saturday so I can't get in touch with them) and I'm not trashing them. But, I must confess that this happening on only my second order with them is a bit discouraging.

Just curious to hear from others who use them whether or not my experience is a very rare exception.

Thanks.
I only recently began buying from B&H. I place... (show quote)


Keep us informed.

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Jul 9, 2017 05:51:51   #
DaveO Loc: Northeast CT
 
LouV wrote:
So, let's review: I placed an order for 2 items. I received a confirmation with a single order number for those 2 items. I received a shipping confirmation with a single tracking number for that order listing both items. A package arrived with a packing slip indicating both items were enclosed yet only 1 item was in the package. Perhaps you can tell me what facts I'm lacking.

I shared my experience calling the retailer reputable and saying I was confident they'd make it right. But I added that I was discouraged that this occurred on only my second order with said retailer and asked if others have had similar experiences. Others responded saying they've had only good experiences with the retailer and my experience is not at all typical which I'm pleased to know. They understood the nature of my inquiry; you chose to call it disgusting. Thank you for your input.
So, let's review: I placed an order for 2 items. ... (show quote)

What a self righteous girly man! You still don't get it, but at the very least it was an opinion and if you don't like it....oh, well. Must have offended your rather delicate sensibilities.

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Jul 9, 2017 06:01:46   #
mborn Loc: Massachusetts
 
Not have had a problem with B&H

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Jul 9, 2017 06:22:41   #
SusanFromVermont Loc: Southwest corner of Vermont
 
LouV wrote:
I only recently began buying from B&H. I placed 2 orders in the last week, both containing 2 items. The first arrived and was fine. But the second arrived with only one of the two items in the package despite the fact that the packing slip indicated both were included.

I recognize that mistakes happen and know they are a reputable shop. I have no doubt they will take care of it (today is Saturday so I can't get in touch with them) and I'm not trashing them. But, I must confess that this happening on only my second order with them is a bit discouraging.

Just curious to hear from others who use them whether or not my experience is a very rare exception.

Thanks.
I only recently began buying from B&H. I place... (show quote)

Very Rare. Every now and then, every large company makes an error - I guess it was just your turn to draw the "short straw"! B&H is extremely good about everything I have experienced in dealing with them. Customer service is excellent. Don't let this discourage you, despite the frustration of being shorted an item in your order. As I said, Very Rare.

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Jul 9, 2017 06:35:17   #
Fstop12 Loc: Kentucky
 
erinjay64 wrote:
I have ordered a dozen items from B&H over the years, and had no problems. Contact them, and they will fix it I am sure. Possibly they sent the two items in two packages, and only one arrived yet, while the other will arrive in a few days, and the documentation thus shows they both were shipped, but make it seem they were in the same box when they were not. I had a confusing shipment of that kind with Amazon once, and the second package arrived two days after the first. Keep us posted on it.
I have ordered a dozen items from B&H over the... (show quote)


I am a long time user of B&H and what you are mentioning is exactly what happened to me recently. The invoice showed that everything but 1 item was missing. After contacting them they told me that the second item was being shipped separately and that I would be receiving it soon, WHICH I did, the next day. I have never,ever, had any problems with purchasing from B&H, or returning items.

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Jul 9, 2017 06:35:38   #
Silverman Loc: Michigan
 
LouV wrote:
I only recently began buying from B&H. I placed 2 orders in the last week, both containing 2 items. The first arrived and was fine. But the second arrived with only one of the two items in the package despite the fact that the packing slip indicated both were included.

I recognize that mistakes happen and know they are a reputable shop. I have no doubt they will take care of it (today is Saturday so I can't get in touch with them) and I'm not trashing them. But, I must confess that this happening on only my second order with them is a bit discouraging.

Just curious to hear from others who use them whether or not my experience is a very rare exception.

Thanks.
I only recently began buying from B&H. I place... (show quote)

Sometimes they must ship their advertised products from different locations, they should arrive soon, call C/S for shipping details.

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Jul 9, 2017 06:36:22   #
lamiaceae Loc: San Luis Obispo County, CA
 
LouV wrote:
I only recently began buying from B&H. I placed 2 orders in the last week, both containing 2 items. The first arrived and was fine. But the second arrived with only one of the two items in the package despite the fact that the packing slip indicated both were included.

I recognize that mistakes happen and know they are a reputable shop. I have no doubt they will take care of it (today is Saturday so I can't get in touch with them) and I'm not trashing them. But, I must confess that this happening on only my second order with them is a bit discouraging.

Just curious to hear from others who use them whether or not my experience is a very rare exception.

Thanks.
I only recently began buying from B&H. I place... (show quote)


Hopefully they'll surprise you with a third package with your missing item Monday. I have only placed a few orders with B&H thus far. All were fine. And they were the kind that could get screwed up having various different sized items included. No experience yet with dealing with them over errors like you described. Good luck.

P.S. I do know that at least once I purchased multiple items from a company that were shipped separately from more than one location but contained only a single packing slip arriving different days. Yes, confusing, and it worried me at the time so I contacted the shipper. Obviously not a great policy. Everything worked out OK in the end.

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Jul 9, 2017 07:21:54   #
markinvictoria Loc: Victoria TX
 
I recently ordered a lens cap and some Canon ink from B&H...both items shipped the same day but separately. The ink came in a day later. Both packages contained identical packing slips listing both lens cap and ink. I too was concerned when opening the first package with only a lens cap and no ink...but showing both items shipped. Looking closer...I think both packages contained a copy of the order and not really packing slips.

Anyway...all is well and B&H service is great.

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Jul 9, 2017 07:28:52   #
billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
 
charlie71 wrote:
I've ordered many times from them. Never a problem and great customer service. No worries..



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Jul 9, 2017 07:30:56   #
jccash Loc: Longwood, Florida
 
LouV wrote:
I only recently began buying from B&H. I placed 2 orders in the last week, both containing 2 items. The first arrived and was fine. But the second arrived with only one of the two items in the package despite the fact that the packing slip indicated both were included.

I recognize that mistakes happen and know they are a reputable shop. I have no doubt they will take care of it (today is Saturday so I can't get in touch with them) and I'm not trashing them. But, I must confess that this happening on only my second order with them is a bit discouraging.

Just curious to hear from others who use them whether or not my experience is a very rare exception.

Thanks.
I only recently began buying from B&H. I place... (show quote)


I hate and like B&H.

Hate because I am a professional video camera salesman. They sell cameras (except fixed price like Sony FS7) so cheap it's hard to match their price and make a living. I like B&H because I buy a lot of personal DSLR camera equipment and normally I buy refurbished lenses or bodies. And I get a decent price.

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Jul 9, 2017 07:31:38   #
markngolf Loc: Bridgewater, NJ
 
DaveO wrote:
What a self righteous girly man!

Please explain what that means.
Mark

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Jul 9, 2017 07:55:44   #
insman1132 Loc: Southwest Florida
 
Thanks, LouV, for writing. Let us know what happened and how it is resolved. This is an opportunity for a "revered" supplier to look good following an unfortunate mistake. Cool your jets, folks. Cool your jets.

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Jul 9, 2017 08:05:30   #
MsLala Loc: Kingston, NY
 
markngolf wrote:
Please explain what that means.
Mark


His tone makes me think he's mistakenly posted in the Attic because that's typical Attic behavior, call names and insult others as quickly as possible.
Laura

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