I was given the information over the phone. To my understanding it is a federal law and if you heard of it before, I'd guess that to be true. I have also had it confirmed by some supervisors at some companies when I finally reached them. I always try to give anyone who answers the phone a chance, but when you get one who has no idea what you saying and/or I cannot understand them, I ask for someone in the USA. I have not seen the law in print and if I did, it would greek to me. I am not good at reading legal BS.

I have been buying from Amazon for years and more and more I have been having problems with them. They let anyone sell anything they want without being screened to see if the seller is legitimate, if the information they give about the product is correct or even an out right lie. To try to counter this, call them and go over the product with a rep. Then the problems really escalate. You get a foreign rep who barely speaks English, is almost impossible to understand and they have no idea what you are talking about but try to BS their way through the conversation with you, wasting your time and only showing over and over again that they have no idea what you are saying. Then when you ask for a rep in the USA (which they are required by law to connect you), they either refuse to do so or put you through hell to get them to connect you. Then when you get to the US rep (if they finally do connect you), you are fed a bunch of lies that you find about later after you spent your money. Then you call back to get the problem resolved and you are informed that everything the rep told you was untrue; but Amazon will nothing to resolve the problem. zThen you are left with the final resort to file a dispute with your credit card company that can take several months to have it put to rest.

I have experienced this exact scenario the last tow times I tried to order an item at Amazon. Neither purchase was photo equipment, but the point is, why would one continue to keep purchasing from Amazon when they keep treating their customers this way. Has anyone else had similar experiences with Amazon with purchases? I personally, think that I am done ordering from them and highly caution others from doing business with them; they re rapidly getting wore and worse. I could give details btt it would be like a chapter in a book to explain step by step problems and why they were a problem but the routine is as described.

My suggestion is to take a more direct approach. Note the date, time, and name of the rep(s) with whom you speak. Make notes regarding the questions and replies. After all is done, if you aren't satisfied, contact Amazon. Let them know that they are apparently supporting this business through their site. The more specific you can be with your information, the easier it is for Amazon to investigate the issue.

Communicating your experience with us is not going to solve anything. Especially, with the lack of factual information, such as product, company, etc.
--Bob

Amazon offers a transcript of the interaction verbatim delivered to your email inbox when you are involved in a chat session with them. Any promises they make and any words they type are included in that transcript. I don't know if they do that in voice calls also but it is the very reason I interact with them via their Chat Facility. As I said my interaction with Amazon has been great over the years but there is no reason that this exchange should have gotten this far out of hand. Not when you are dealing with Amazon.