whitewolfowner wrote:
I have been buying from Amazon for years and more and more I have been having problems with them. They let anyone sell anything they want without being screened to see if the seller is legitimate, if the information they give about the product is correct or even an out right lie. To try to counter this, call them and go over the product with a rep. Then the problems really escalate. You get a foreign rep who barely speaks English, is almost impossible to understand and they have no idea what you are talking about but try to BS their way through the conversation with you, wasting your time and only showing over and over again that they have no idea what you are saying. Then when you ask for a rep in the USA (which they are required by law to connect you), they either refuse to do so or put you through hell to get them to connect you. Then when you get to the US rep (if they finally do connect you), you are fed a bunch of lies that you find about later after you spent your money. Then you call back to get the problem resolved and you are informed that everything the rep told you was untrue; but Amazon will nothing to resolve the problem. zThen you are left with the final resort to file a dispute with your credit card company that can take several months to have it put to rest.
I have experienced this exact scenario the last tow times I tried to order an item at Amazon. Neither purchase was photo equipment, but the point is, why would one continue to keep purchasing from Amazon when they keep treating their customers this way. Has anyone else had similar experiences with Amazon with purchases? I personally, think that I am done ordering from them and highly caution others from doing business with them; they re rapidly getting wore and worse. I could give details btt it would be like a chapter in a book to explain step by step problems and why they were a problem but the routine is as described.
I have been buying from Amazon for years and more ... (
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Our only option is to vote with our feet and wallet. If enough people do the same Amazon will make changes.
I saw that Walmart is gunning for Amazons business. Nothing like a little competition to keep things in the customer's favor!